GotRentalCars.com Reviews

Name: GotRentalCars.com
Rating: 2.15

2.2 Rating 136 Reviews

29 %

of reviewers recommend GotRentalCars.com

Company Reviews

Questions

Metrics

2.2

Based on 136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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GotRentalCars.com 1 star review on 16th August 2024

Nathan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi all. We’ve booked a rental car in February 2023 using Check24 comparison portal. Gotrentalcars (owned by BSP Group) was the provider for Europcar, Pick up location was Frankfurt Airport, drop off Pforzheim in March 2023. At pick up the Europcar staff told us Gotrentalcars did not transfer the full amount of the lease. So we had to pay the difference of EUR 190 otherwise we wouldn’t get the car. OK after a 25 hour flight from AUS you bite the bullet, just to go on with your travel. But we complaint immediately and tried to get an explanation on the same day with Check24 and Gotrentalcars. We have never received a reply or explanation on our emails from Gotrentalcars. Check 24 however confirmed, that Gotrentalcars should have transferred the total lease to Europcar and we would have only to pay the one-way fee at pick up, which we knew about in advance. It took us 4 month and several emails and follow ups with Check24 to finally get our refund. Summary: Our experience with Gotrentalcars (BSP) - hands off. They are in our opinion a dreadful company. Customer service is a joke. We will never ever book again with them.”

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Posted 2 years ago

“Horrible unhelpful company. Couldn't use the insurance included in their charge because I had a "glitch" with my credit card. Had to pay rental company for an alternative, so asked gotrental for a refund of the unused insurance. Their reply - it wasn't included. That despite it stating so on their invoice/voucher, including even stating the (exorbitant) excess. They just denied it existed and basically said go away.”

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Posted 2 years ago

“Paid online for a rental car only to get a call that the car was not even available and then told that I had to wait 10 working days for a refund, which meant that I couldn’t book another car, zero help on the phone, atrocious scam company.”

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Posted 2 years ago

“Hired a car over a week ago they got dates wrong so had to pay again said I’d be refunded straight away but then said I have to wait ten working days Didn’t even get a car in the end asked them to cancel my payments they said they would but didn’t rang there London office said give me head offices number they said they don’t know it ask who was there boss they said don’t know now they won’t answer my calls and I still don’t have my money back please do not use this company”

Helpful Report

Posted 2 years ago

“Agreed a price at checkout of £356. I happend to log back in later and the price had been increased to £516 without any notification or authorisation to charge my card this amount. Customer service stated that is how it works. Avoid!!”

Helpful Report

Posted 2 years ago

“Would have given 0 rating if possible. GotRental completely messed up our tip by giving us the wrong information regarding the minimum driving license validity. We were told that the minimum driving license validity should be 1 year (which is also written in the email we received - screenshots attached), however when we reached at the Budget pick up point at Belfast city airport - they said they cannot let us hire the car as the minimum validity is 2 years. Also, tried calling on the number 02073737354, where the agent said to forward the email with 1 year validity, which I did and he then said that it could have been amended by us - not sure why would I lie about this, fly all the way from london, book AirBnBs around Northern Ireland - I am not that stupid to assume I would have been able to rent a car with my license when I would have been told that needed 2 years license validity. The agent on the phone also said that he was powerless and could not help us and that we should fill in this complaints form. The agent also said that I’ll receive a call from a supervisor, which I would most certainly require at this stage and that too asap. I am absolutely disappointed with the service as it has completely ruined my trip and plans for Easter holidays. Also, now that I try to find a car - firstly there are none available to rent at the last minute and secondly ones available are 3x expensive than the price I had agreed to pay. I will like to get my refund asap and also be compensated for ruining my plans and other inconvenience caused.”

Helpful Report

Posted 2 years ago

“We have used GotRentCars to rent a car in Germany from Herz/Thrifty. Upon arrival at the airport, we were informed that Herz was not able to provide a car for us bpooked by GotRentCars so we had to arrange alternative transport. Since that we have phoned and emailed GotRentalCars numerous times to get a refund. The emails stayed unanswered, our phone calls completely ignored as if this company does not exist! I would be very cautious using this company for your rental choice as you might never receive a car, neither would you get a refund!!!”

Helpful Report

Posted 2 years ago

“Worst Customer Service ever! I had a problem with the car I rented in Dec '22. It's been 3 months and I'm still waiting for a response. They don't answer emails, or through the online platform, and the customer service phone that they have in the website (*******866) doesn't exist!”

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Posted 2 years ago

“FRAUDS!!!!!. SCAM These are a third party company offering you cheap car hire. You get to car rental place and they use Hertz, Thrifty or dollar. You then have to pay the car hire company full price. So you end up £100+ out of pocket. GO DIRECT AND SAVE YOUR MONEY. STAY AWAY FROM THESE SCAMMERS.”

Helpful Report

Posted 2 years ago

“THIS IS A SCAM I tried twice to reserve a car through GOTrentalCars.com and on the 3rd time I receieved my booking voucher, I arrived at the airport after a 10 hour flight with 2 children in tow and waited 45 min in the que to be told that they cancelled my reservation BUT GotRentalCars.com charged the full amount to my card and I can't through to anyone to get a refund THIS COMPANY IS AN ABSOLUTE SCAM!!!!!!! DO NOT USE !!!!!”

Helpful Report

Posted 2 years ago

“Worst rental company ever We went to pick up our car in Florida and they didn’t have any cars!!!! Yes you read right !!! No cars I was directed to another car rental company who wanted double the amount I had already paid When I reported this I was told they would cancel the booking but I would have to pay a £50 penalty …..yes I have to pay a penalty because I couldn’t collect a car they didn’t have The remaining refund took a whole month to get back and I had to mither for that Seriously run …. Walk if you have to ….. don’t use this company please ….it’s a scam”

Helpful Report

Posted 2 years ago

“AVOID! AVOID! Booked rental car with their sister company gotrentalcars.com. Had to cancel as flight got cancelled. They confirmed refund minus £25 admin fee. Its been close to 2 months now, have emailed them numerous times, and called - STILL NO REFUND. Absolute scam and shameless company full of liars and thieves. PLEASE AVOID!”

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Posted 2 years ago

“Scam, be careful. Use more reputable sites.”

Helpful Report

Posted 3 years ago

“I rented a car with this company, I prepaid it. At pick up the rental company (Budget) couldn't find the booking. I had to rent another car for 3 times the amount I booked before. Budget tried to call the company, but nobody picked up the phone, we tried the USA number and the European number several times. Also on email they don't respond. Now the rental has cost me 1700€ for 6 days, a simple car! After several complaints, still no respond! Never rent with this company. It's really a shame!”

Helpful Report

Posted 3 years ago

“Booked and paid 3 weeks ago, only to turn up in Scotland to a third party rental that had no car. offered another car but had to pay more and wanted to stick £1200 on my credit for holding, although I had paid for full insurance. we refused to pay the extra and was told to leave. no refund speak to who you booked it with!! have tried calling and emailing and had no response. avoid at all costs.”

Helpful Report

Posted 3 years ago

“They pretended my payment hadn't gone through then tried to take a second one. They don't answer the phone - have had to raise the issue with my bank. Either a rubbish company or a scam.”

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Posted 3 years ago

“Did not fulfil our reservation so left us stranded in Dublin and still out of pocket. Poor customer service. Avoid this company”

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Posted 3 years ago

“I WOULD NEVER USE THIS COMPANY TO BOOK A CAR AGAIN. THEY DO NOT HAVE ANY COMMITMENT TO PROVIDE PROMISED SERVICES FOR THEIR CUSTOMERS. I booked a 7-seater automatic car for 3 days from Marrakech Airport (Morocco). When I went to pick up the car, the company Global (United which was renting out the car as their third-party provider) did not have a 7-seater available at the time. Firstly, they offered a 5-seater automatic car. After a long discussion, they offered me to take a manual car (I booked an automatic) and promised to change it to an automatic on the following day to be picked up at a different location in a different city! The car was a disaster: 1- The brake of the car had a bad noise (UNSAFE), 2- The radio was locked, 3- The front wiper did not work, 4- The rear doors didn’t open from the inside. They provided a number to arrange for changing the car which I called many times but no answer!! After taking the manual car, the next day I went to the new location for changing the car and they didn’t have an automatic car ready for us!!! Time and money wasted. I complained to the company and the company did not get back to me at all. I have hired cars from different companies before and never had such a bad service. They did not care about the customers at all. BEWARE OF THEM!”

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Posted 3 years ago

“Awful company complete scammers avoid”

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Posted 3 years ago

“It takes forever for them to pick up the phone, and when they do they're useless and unable to help / resolve. Well worth avoiding.”

Helpful Report

Posted 3 years ago

GotRentalCars.com is rated 2.2 based on 136 reviews