“Should have considered their lower review scoring before I made the booking. A temporary booking was provided and then an email followed to say I needed to send scanned copies of my credit card to an email address. Imagine e any company ever thinking this was acceptable! I said this was far too risky and I wanted to cancel with full refund. Never again not at all progressional”
“Booked a car in France, at Perpignan airport. No car, no phone being answered, appalling service. They then tried to say it was my fault and their was a phone number for the rental company on the voucher, there was not. Many hours spent on the phone. Intending to take them to court unless they sort it out in the morning. Very dissatisfied”
“Due to Corona virus travel restrictions I had to cancel a trip to Florida with my family. We had 3 vehicles reserved, all booked through Gotrentalcars but with different Vehicle renters : Hertz / Alamo / Dollar.
A simple email from each of us, and within a few days we all had a FULL refund paid back onto our credit cards.
I just want to compliment this company for their actions. I have used them before and will certainly use them as soon as we get the opportunity to travel again.
Excellent customer services A++++++++”
“i was ripped off, i arrived late at bodrum to find no rental company ever having heard of" essence rentals" no one was there and the got rental number was simply dialing out, i rented another car from enterprise. do not use these thiefs plain and simple.”
“I rented a convertible through gotrentalcars.com approximately a year ago. I got a confirmation email confirming my reservation with detailed instructions how to get to the rental place when I arrived in my location. Upon arriving I followed the instructions given to me by gotrentalcars.com, but could not find the actual location. After an hour of searching I finally found the place. When I arrived at the rental counter, they told me that they could not give me the convertible car that I reserved because they didn't have the reservation. They gave me an economy car and charged me for it. A few days later I received an email from gotrentalcars.com stating that they would refund my money as I had not used the reservation. Three months later I noticed a charge from them on my statement. I tried contacting thatgotrentalcars.com via phone and email to question the charge to no avail. I could not reach anyone. I called my credit card provider to dispute the charge, and now over six months later they got back to me saying that gotrentalcars.com said that I had taken the car and that it was a valid charge. They claimed that I had been "upgraded", when in fact I paid for a convertible and got an economy car. STAY AWAY FROM THIS COMPANY. IT IS A SCAM”
