Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are a middle aged couple who have gained so much by being part of the Gousto family. We have learnt new skills, tried new recipes, wasted less food. We look forward to the box coming each week. We especially like Gousto at this worrying time as it was easy to increase our meals from 3 to 4 to save going to the supermarket. Thankyou .”

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(A0ad74478b11835157119b4dd5e8da2e) - Posted 5 years ago

“We have been using Gusto for 3 days a week for over a year. The choice of meals has been fantastic. Lots of improvements have been made to make the packaging as environmentally sound as possible. Less packaging,less food waste and healthy, tasty meals. Love it!”

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(18fbca5e46e3cca149d506e2fa7db0fb) - Posted 5 years ago

“Love the recipes so different making teas is so much easier now and ingredients so fresh”

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(4686c5f7cb018cbbd2c0eced3502e435) - Posted 5 years ago

“After having Gusto for some time I find the quality of going out for a meal not up to Gusto menus. It is like eating out four nights a week with wonderful menus to choose from.”

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(735af64e0b651f357c81e51e200440aa) - Posted 5 years ago

“Recipe's are so easy to follow.”

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(D668278c741772a98ea6138d78eab2ec) - Posted 5 years ago

“We have been with Gousto for a while now and still really enjoy the meals, as they are quick and easy to follow and also very tasty.”

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(6933494fee0e8d0ba7a8f9be0b28452e) - Posted 5 years ago

“Signing up to Gousto was one of the best things I've ever done. My wife and I say that we've never eaten so consistently well!”

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(4f3013362654e9884574a9943d636b1d) - Posted 5 years ago

“Honestly shocked with the amount of bad reviews. Been getting gousto for a couple of months now and I've never had an issue. So many different menus to choose from and always really tasty. Friends come over for dinner constantly and always rave about it as well”

Helpful Report

Posted 5 years ago

“The service itself is fine, but if you run into a problem the customer service department is extremely unhelpful. The staff obviously have targets to hit and this comes across in the way you're dealt with if you call them. The method of ordering from Gousto is not secure enough. My account was hacked through my email, and the hacker placed a huge order to the value of over £100, different to my usual subscription, to be sent to a different address. They changed my contact details so I had no idea, I randomly checked the app and saw this huge order. By the time I realised and called Gousto, they said it was too late to cancel and that I couldn't redirect the order despite the fact the money had been taken from my credit card. They said I had to call the bank and ask for a refund. Surely if a massive order with loads of extras is placed to a new address, and contact details changed, there should be a mechanism to notify the account holder so that they can verify the changes are legitimate - and if they are notified it has happened it is ridiculous that they can't somehow stop the order. They say they are trying to protect the environment, but letting a huge order be delivered to someone who has committed fraud is proof they don't mean what they say. I essentially paid for an order I didn't want and couldn't stop, when all they had to do is contact the warehouse or the courier and cancel it. It's really put me off the company and I am going to delete my account as I don't think it is secure enough and customer services are very unwilling to help when something goes wrong. Will use a different meal delivery service instead.”

Helpful Report

Posted 5 years ago

“My box didn’t arrive. Customer service is shocking! Very rude and condescending. Can’t have a refund for 3/5 business days. Leaving me with no food for the week and out of pocket until I’m refunded.”

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Posted 5 years ago

“Just received rotten chicken and the customer service team just kept talking over me. No concern about customer safety or an urgent product recall. I will be contacting food trading standards and then perhaps they will take it seriously.”

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Posted 5 years ago

“Customer service is terrible have had to boxes delivered even though my account is paused I contacted..them was told some one would email me back. They didn't now I have to pay for their mistake”

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Posted 5 years ago

“Wouldn’t recommend, had 3 boxes. In every box part/all meat was off and smelt so rancid. The dishes aren’t even that good and portion size not great either. They also didn’t deliver a box, when I questioned the customer service team didn’t even offer to send next day.”

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Posted 5 years ago

“Gousto has its flaws but looking at reviews I am really shocked at authenticity of them. I love the ingredients, I love the dishes, I have never had such variety in my meals before. Being a doctor in acute setting, it gets difficult to find time to cool. Gousto seems perfect. I had issues in past with box being slightly damaged during delivery which is fault for delivery service not the gousto but the entire cost was credited back to me. If I had issues with ingredients, I was credited immediately. Delivering food is not the easiest thing and in spite of their flaws they overcompensate when it comes to their mistakes. Their customer service is rather nice. I am enclosing some photos of stuff I cooked and tbh I am not the greatest of cooks but I really enjoy making their meals.”

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Posted 5 years ago

“HelllooooooFresh!!!!! Rubbish service, Evan worse customer service! Gusto is crap. Do not waste your time!”

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Posted 5 years ago

“Absolutely terrible service and a terrible company never will I ever use you again such a lack of communication which resulted in me never actually receiving my box for the week!!!!! I will recommend that all of my family and friends NEVER use you!! So so disappointed with your service just terrible!”

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Posted 5 years ago

“First box didn't arrive. After being told it had been returned to sender and to contact Gousto, I contacted them for them to tell me to contact Yodel. A lot of hassle for something that's meant to ease and straight forward. Finally after Gousto telling me my box wouldn't ever arrive, they said they would give me a refund and 50% of my next box. No offer of sending out a replacement, I am now having to wait for refund to come back into bank account, no meals that I had ordered for the week a head and the hassle of having to reorder. I don't see why I should have to be put out and inconvenienced like this. It leaves families with no meals and no money to purchase alternatives. Definitely WOULD NOT recommend!!!!”

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Posted 5 years ago

“Rubbish food and customer service rubbish”

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Posted 5 years ago

“AWFUL!!! Go to Hellofresh!!! Numerous times this company has left things out of the box, contacted customer services and they are nothing but RUDE.”

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Posted 5 years ago

“I have cancelled my subscription with you on my account and you have still sent me a box! There is no one to speak to or email. What am I supposed to do?”

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Posted 5 years ago

Gousto is rated 2.4 based on 731 reviews