Gousto Reviews

Name: Gousto
Rating: 2.42

2.4 Rating 741 Reviews

32 %

of reviewers recommend Gousto

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2.4

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I looked at the Gousto website to see prices for a family member, did not press check out yet 4 meals are being delivered to me today. Contacted customer support who did not help at all and told me I placed an order when I know I did not. Why auto checkout if you have food in your cart? I was just price checking and now it is going to go to waste. Also when I send further emails to them it just says "Sorry we did not receive your email"”

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Posted 6 years ago

“Really, really gone down hill. Have been using for years yet the last few months I've had rotten chicken and missing items in the last three boxes. I was told I'd be given a meal for free. This never happened. I also was one of the people to have the mysterious box turn up, unordered !! I'm off to Hello Fresh.”

Helpful Report

Posted 6 years ago

“We have used Gousto for the past few months, having boxes most weeks up to the lockdown. Since then we haven’t had boxes due to the reduced menu. Yesterday, I noticed that a payment was pending to Gousto and an order had been placed with three meals we would not like. I contacted Gousto and was told that chefs choose the menus if you don’t (even though that hasn’t happened in the previous four months at all) and it was too late to cancel. I didn’t receive and email to tell me a box was on it’s way. I requested this be sent to a charity or organisation where vulnerable people could make use of the meals but was told it couldn’t be changed, even though delivery isn’t scheduled for another two days. Very disappointed as previous meals were on the whole very nice.”

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Posted 6 years ago

“Similar to other reviews, not ordered anything for months and out of the blue a charge on my account and a food box due for delivery. Seems like the feel they can do what they want, when they want and take your money for it.”

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Posted 6 years ago

“Never had any delivery issues, any changes to orders are always notified via email at least a few days in advance. Recipes are delicious & they compensated me immediately the one time there was a stock cube missing.”

Helpful Report

Posted 6 years ago

“I closed my account in 2019 as items where always missing and/or damaged, food goes out of date within a day of receiving order and overall poor service. Out of the blue I now have a box of food I didn't order being delivered tomorrow and they have taken payment, all of this has been done without my agreement and they have refused a refund. Emanuel customer service person I spoke to blamed me and covid-19 for this. HE said there was no errors then told me about the errors and just kept changing the story. I'm now having to go through my bank disputes team to get my money back. AVOID USING THIS COMPANY. If you call them get the ticket number for the call as they are recorded and the ticket number allows you to get a copy of the recording of your call. Dont email as they deny receipt of them.”

Helpful Report

Posted 6 years ago

“We have been using Gousto after it was recommended by family. We have 4 meals a week and they have all been delicious. The portion sizes are generous & well balanced. The packaging is good so everything has arrived in good, fresh condition. The recipe cards are easy to follow and the timings work. Today I had a problem with the website so used the chat help; my order was reinstated in under 2 minutes by a very polite & helpful person. I cannot fault Gousto and am cooking much nicer food 4 times a week!”

Helpful Report

Posted 6 years ago

“Messed up all my orders. Ingredients missing, meat only in date by one or 2 days yet I have 4 ‘fresh’ meals to eat in 2 days. Offered £5 yet it would cost much more than this to replace. Not looking after loyal customers, taking in more than they can cope with and on top reducing the menus by half. Very disappointing and Not good.”

Helpful Report

Posted 6 years ago

“I was a customer of Gousto before all this pandemic and was loyal to weekly orders. Yet it seems greed has taken over and they are tying to take on more and more customers even though they often (almost each order) miss items, send inadequate meat etc. Very disappointing. I am trying hello fresh next week now.”

Helpful Report

Posted 6 years ago

“The meat sent to me yesterday had one days shelf life. The things are terrible, not only do they smell, they are little bits of chicken and not a complete thigh. I get these at least once a week and always the same as though they are off cuts rather than a full chicken thigh. Don’t look nice.”

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Posted 6 years ago

“We have been loyal gousto customers for 2 years during which time we’ve received no rewards/discounts (which I know other recipe box customers get) but have been surprised to see that throughout the corona crisis we simply been unable to order any meals as priority has been given to new customers? This is not the way to reward loyalty Gousto and you need to get it sorted or you’ll be losing more customers than just us.”

Helpful Report

Posted 6 years ago

“As a loyal customer of Gousto since they started trading who orders a box every week, they have decided to take on a huge number of new customers and dump their loyal ones with no delivery slots, well I hope your new customers will continue with you when this is all over !”

Helpful Report

Posted 6 years ago

“My box arrived today without the full set of ingredients for ANY of the meals I ordered. They offered to credit my account with £5 but it’s going to cost more than that to replace the missing ingredients! That’s if I can find them at all! It’s obvious they are struggling to cope with the increased in demand. very disappointing”

Helpful Report

Posted 6 years ago

“The box arrived today without the full ingredients for ANY of the meals. They offered to credit my account £5 but after looking into realised that it would cost more than this to replace the missing items! That of course is if I can get them at all. Looks very much like they can’t cope with the increase in demand (had a look at the previous reviews) so I wouldn’t recommend if to you need a reliable service because you are in isolation.”

Helpful Report

Posted 6 years ago

“Another company who doesn’t look after their loyal customers. Very disappointed with you service and when you need your local customers back, I hope they shop somewhere different.”

Helpful Report

Posted 6 years ago

“I have been using gousto for nearly two months, having recommended lots of people I was informed today that my account was out on pause which I did not do! And now I won’t be receiving any more boxes at this time with everything going on! Great the whole reason I signed up to this was because I’m heavily pregnant and I know I would always have healthy food in for my family! And now I don’t have anything, yet all the people I have recommended are enjoy there boxes I’m here with NOTHING! I must also say my last box I was also kind enough to delay my box by 2 days to help them out with this busy period! Not good customer service atal!!! I have also tried to sort this via email, live chat and phone!”

Helpful Report

Posted 6 years ago

“Have been having two deliveries weekly for past 14 months. Yesterday they sent me an email thanking me for my loyalty. Today cannot order as they say my subscription was paused last year! Customer service not empathetic at all. Really on delivery because in that age group for self isolation”

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Posted 6 years ago

“My box was stolen and the company refused to replace it, so I had no meals while being stuck self-isolating. Rude and inconsiderate”

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Posted 6 years ago

“Have been a regular customer and have always really enjoyed the boxes. Today I was emailed to say there had been an issue with our payment, there was no obvious cause for this and the payment was made successfully within a few minutes of receiving the email. However a future box has been cancelled as a result and I have been advised there is no way to reinstate it "due to high demand" New customers have signed up so it appears nothing can be done to help existing customers. With regret I have cancelled our subscription - not good enough Gousto!”

Helpful Report

Posted 6 years ago

“Love the service and the food is excellent.. we are enjoying the cooking and the packaging is economic. No food wastage and a great variety.. has made life so much easier time wise with thinking about dinners then shopping. Highly recommend. The app is easy also”

Helpful Report

Posted 6 years ago

Gousto is rated 2.4 based on 741 reviews