Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 727 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another company who doesn’t look after their loyal customers. Very disappointed with you service and when you need your local customers back, I hope they shop somewhere different.”

Helpful Report

Posted 5 years ago

“I have been using gousto for nearly two months, having recommended lots of people I was informed today that my account was out on pause which I did not do! And now I won’t be receiving any more boxes at this time with everything going on! Great the whole reason I signed up to this was because I’m heavily pregnant and I know I would always have healthy food in for my family! And now I don’t have anything, yet all the people I have recommended are enjoy there boxes I’m here with NOTHING! I must also say my last box I was also kind enough to delay my box by 2 days to help them out with this busy period! Not good customer service atal!!! I have also tried to sort this via email, live chat and phone!”

Helpful Report

Posted 5 years ago

“Have been having two deliveries weekly for past 14 months. Yesterday they sent me an email thanking me for my loyalty. Today cannot order as they say my subscription was paused last year! Customer service not empathetic at all. Really on delivery because in that age group for self isolation”

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Posted 5 years ago

“My box was stolen and the company refused to replace it, so I had no meals while being stuck self-isolating. Rude and inconsiderate”

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Posted 5 years ago

“Have been a regular customer and have always really enjoyed the boxes. Today I was emailed to say there had been an issue with our payment, there was no obvious cause for this and the payment was made successfully within a few minutes of receiving the email. However a future box has been cancelled as a result and I have been advised there is no way to reinstate it "due to high demand" New customers have signed up so it appears nothing can be done to help existing customers. With regret I have cancelled our subscription - not good enough Gousto!”

Helpful Report

Posted 5 years ago

“Love the service and the food is excellent.. we are enjoying the cooking and the packaging is economic. No food wastage and a great variety.. has made life so much easier time wise with thinking about dinners then shopping. Highly recommend. The app is easy also”

Helpful Report

Posted 5 years ago

“Have been gousto customer for well over a year... Back from holiday and no deliveries available... expected loyal customers to be preferential regarding deliveries.... obviously not the case.... Will remember this when deliveries return to normal. You are just a number to them.....”

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Posted 5 years ago

“We are so happy with Gousto and want to say a big THANK YOU for supporting customers during this time. Your drivers are always friendly and the meals are amazing!!”

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Posted 5 years ago

“Tasty recipes, good value for money, easy-to-use app, no problems with delivery.”

Helpful Report

Posted 5 years ago

“I’ve been a Gousto customer for 2 years and I have to say the way they have dealt with Coronavirus and continues to manage excellent deliveries and making it as fair as possible has been nothing short of outstanding. I recommended them before and now I doubly recommend them (when they start accepting new customers again)”

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Posted 5 years ago

“Don’t waste your time placing an order cos they have stopped this service. Would have been helpful to state this on website before I wasted time putting together an order.”

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Posted 5 years ago

“Great way to access new exciting recipes without having to overbuy on the ingredients. Also a great way to give people who do not have a lot of experience of cooking a bit of confidence to give it a go, it has worked a treat with my boyfriend.”

Helpful Report

(E5384daaab71bbb2f53e23e81a13bd09) - Posted 5 years ago

“Fresh food, great easy to follow recipes. We’re eating so much better!”

Helpful Report

(132942732d92d3c00793883676388188) - Posted 5 years ago

“Can't fault the service and quality of food. Every week there's a wide variety of meals to cater for all tastes and dietary requirements. I'm really enjoying cooking from scratch and learning new recipes along the way. My favourite has to be the wagamama style sweet chilli chicken ramen. I find myself saving money and reducing waste. Best thing is you can pause your subscription at any time with no hassle or additional costs. Would highly recommend If anyone is interested, feel free to use my code AMY30357157 to get a discount on your first box.”

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Posted 5 years ago

“Gousto is a game changer Frees up so much time. No wastage. And supporting local industry. The 10 minute meals are my go to favourites. Healthy quick and fresh.”

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(A8f6e8c946bb22c279f5bbb228cd24e8) - Posted 5 years ago

“Always delicious”

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(433384cab69b0e5377841f882435c3ba) - Posted 5 years ago

“We are a middle aged couple who have gained so much by being part of the Gousto family. We have learnt new skills, tried new recipes, wasted less food. We look forward to the box coming each week. We especially like Gousto at this worrying time as it was easy to increase our meals from 3 to 4 to save going to the supermarket. Thankyou .”

Helpful Report

(A0ad74478b11835157119b4dd5e8da2e) - Posted 5 years ago

“We have been using Gusto for 3 days a week for over a year. The choice of meals has been fantastic. Lots of improvements have been made to make the packaging as environmentally sound as possible. Less packaging,less food waste and healthy, tasty meals. Love it!”

Helpful Report

(18fbca5e46e3cca149d506e2fa7db0fb) - Posted 5 years ago

“Love the recipes so different making teas is so much easier now and ingredients so fresh”

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(4686c5f7cb018cbbd2c0eced3502e435) - Posted 5 years ago

“After having Gusto for some time I find the quality of going out for a meal not up to Gusto menus. It is like eating out four nights a week with wonderful menus to choose from.”

Helpful Report

(735af64e0b651f357c81e51e200440aa) - Posted 5 years ago

Gousto is rated 2.4 based on 727 reviews