Gousto Reviews

Name: Gousto
Rating: 2.43

2.4 Rating 734 Reviews

32 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.4

Based on 734 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Gousto made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messed up all my orders. Ingredients missing, meat only in date by one or 2 days yet I have 4 ‘fresh’ meals to eat in 2 days. Offered £5 yet it would cost much more than this to replace. Not looking after loyal customers, taking in more than they can cope with and on top reducing the menus by half. Very disappointing and Not good.”

Helpful Report

Posted 5 years ago

“I was a customer of Gousto before all this pandemic and was loyal to weekly orders. Yet it seems greed has taken over and they are tying to take on more and more customers even though they often (almost each order) miss items, send inadequate meat etc. Very disappointing. I am trying hello fresh next week now.”

Helpful Report

Posted 5 years ago

“The meat sent to me yesterday had one days shelf life. The things are terrible, not only do they smell, they are little bits of chicken and not a complete thigh. I get these at least once a week and always the same as though they are off cuts rather than a full chicken thigh. Don’t look nice.”

Helpful Report

Posted 5 years ago

“We have been loyal gousto customers for 2 years during which time we’ve received no rewards/discounts (which I know other recipe box customers get) but have been surprised to see that throughout the corona crisis we simply been unable to order any meals as priority has been given to new customers? This is not the way to reward loyalty Gousto and you need to get it sorted or you’ll be losing more customers than just us.”

Helpful Report

Posted 5 years ago

“As a loyal customer of Gousto since they started trading who orders a box every week, they have decided to take on a huge number of new customers and dump their loyal ones with no delivery slots, well I hope your new customers will continue with you when this is all over !”

Helpful Report

Posted 5 years ago

“My box arrived today without the full set of ingredients for ANY of the meals I ordered. They offered to credit my account with £5 but it’s going to cost more than that to replace the missing ingredients! That’s if I can find them at all! It’s obvious they are struggling to cope with the increased in demand. very disappointing”

Helpful Report

Posted 5 years ago

“The box arrived today without the full ingredients for ANY of the meals. They offered to credit my account £5 but after looking into realised that it would cost more than this to replace the missing items! That of course is if I can get them at all. Looks very much like they can’t cope with the increase in demand (had a look at the previous reviews) so I wouldn’t recommend if to you need a reliable service because you are in isolation.”

Helpful Report

Posted 5 years ago

“Another company who doesn’t look after their loyal customers. Very disappointed with you service and when you need your local customers back, I hope they shop somewhere different.”

Helpful Report

Posted 5 years ago

“I have been using gousto for nearly two months, having recommended lots of people I was informed today that my account was out on pause which I did not do! And now I won’t be receiving any more boxes at this time with everything going on! Great the whole reason I signed up to this was because I’m heavily pregnant and I know I would always have healthy food in for my family! And now I don’t have anything, yet all the people I have recommended are enjoy there boxes I’m here with NOTHING! I must also say my last box I was also kind enough to delay my box by 2 days to help them out with this busy period! Not good customer service atal!!! I have also tried to sort this via email, live chat and phone!”

Helpful Report

Posted 5 years ago

“Have been having two deliveries weekly for past 14 months. Yesterday they sent me an email thanking me for my loyalty. Today cannot order as they say my subscription was paused last year! Customer service not empathetic at all. Really on delivery because in that age group for self isolation”

Helpful Report

Posted 5 years ago

“My box was stolen and the company refused to replace it, so I had no meals while being stuck self-isolating. Rude and inconsiderate”

Helpful Report

Posted 5 years ago

“Have been a regular customer and have always really enjoyed the boxes. Today I was emailed to say there had been an issue with our payment, there was no obvious cause for this and the payment was made successfully within a few minutes of receiving the email. However a future box has been cancelled as a result and I have been advised there is no way to reinstate it "due to high demand" New customers have signed up so it appears nothing can be done to help existing customers. With regret I have cancelled our subscription - not good enough Gousto!”

Helpful Report

Posted 5 years ago

“Love the service and the food is excellent.. we are enjoying the cooking and the packaging is economic. No food wastage and a great variety.. has made life so much easier time wise with thinking about dinners then shopping. Highly recommend. The app is easy also”

Helpful Report

Posted 5 years ago

“Have been gousto customer for well over a year... Back from holiday and no deliveries available... expected loyal customers to be preferential regarding deliveries.... obviously not the case.... Will remember this when deliveries return to normal. You are just a number to them.....”

Helpful Report

Posted 5 years ago

“We are so happy with Gousto and want to say a big THANK YOU for supporting customers during this time. Your drivers are always friendly and the meals are amazing!!”

Helpful Report

Posted 5 years ago

“Tasty recipes, good value for money, easy-to-use app, no problems with delivery.”

Helpful Report

Posted 5 years ago

“I’ve been a Gousto customer for 2 years and I have to say the way they have dealt with Coronavirus and continues to manage excellent deliveries and making it as fair as possible has been nothing short of outstanding. I recommended them before and now I doubly recommend them (when they start accepting new customers again)”

Helpful Report

Posted 5 years ago

“Don’t waste your time placing an order cos they have stopped this service. Would have been helpful to state this on website before I wasted time putting together an order.”

Helpful Report

Posted 5 years ago

“Great way to access new exciting recipes without having to overbuy on the ingredients. Also a great way to give people who do not have a lot of experience of cooking a bit of confidence to give it a go, it has worked a treat with my boyfriend.”

Helpful Report

(E5384daaab71bbb2f53e23e81a13bd09) - Posted 5 years ago

“Fresh food, great easy to follow recipes. We’re eating so much better!”

Helpful Report

(132942732d92d3c00793883676388188) - Posted 5 years ago

Gousto is rated 2.4 based on 734 reviews