Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 727 Reviews

33 %

of reviewers recommend Gousto

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2.4

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been let down twice in four weeks by Gousto, appalling customer service, won’t be using them again, been a customer for a long time as well, and meals fairly nice but there are better companies out there”

Helpful Report

Posted 4 years ago

“We paid £6 more for one of our meals this week, and that was Rump Steak! Unfortunately Gousto failed to deliver any Rump Steak with our Box, rendering the meal useless. We paid £17.97 for this one meal and when we contacted Gousto they initially offered a £7 Credit which we didn’t accept, ultimately they increased the Credit to £11.97, which was £6 less than we had paid for the meal that they didn’t deliver! We gave up in the end, their procedures meant that they couldn’t offer any more and we needed to get to the Supermarket to buy ourselves some dinner before they closed. It’s a shame because when they do deliver, the meals can often be really nice but their customer service leaves an awful lot to be desired.. still baffled how our credit should be £6 less than we paid for a product that they didn’t deliver.”

Helpful Report

Posted 4 years ago

“Really poor care for the customers. Sadly the majority of my boxes had an ingredient or ingredients missing. They seemed to expect it and would graciously give you a couple of quid credit which was supposed to make up for the recipe now being impossible to make. I also had two occasions where my box failed to turn up at all which was pretty frustrating after a long day of work having no food and then having to go back out to do the shopping. This was all down to Yodel and their horrendous service. I asked Gousto several times to use DPD instead but they refused because of cost. It’s a shame really that they care about the profit more than their customers and actually in the long run it would be cheaper and better for business. I’ve gone back to HelloFresh anyway who use DPD and care about customers.”

Helpful Report

Posted 4 years ago

“I was enjoying Gousto, however an error with my delivery day forced me to cancel. Absolutely AWFUL customer service via live chat - never had anything like it. Basically accusing me, the customer, of changing my delivery day, when I know full well that I did not. No attempt to retain me as a customer, just incredibly rude and unhelpful. What a shame!”

Helpful Report

Posted 4 years ago

“First ever order with Gousto was set for today. It didn’t appear. At 5pm received an email saying it would now be tomorrow instead. Had day off work and stayed in the house excitedly awaiting delivery. Customer service was basically just sorry for the delay and wouldn’t give a refund for my order. Very poor service. Friends had all expected our review of the food and it’ll not be a good one now. Here starts the fight for my money back as is usual with these companys.”

Helpful Report

Posted 4 years ago

“Where do we start! Paneer cheese, a find, I love it, but gusto you managed to ruin a beautiful ingredient. As normal, the instructions were poorly written, the three blind mice would have done better - how difficult can it be to as a normal person to cook the recipe based on the instructions - I tried recipe 2960 awful, its as if an Indian chief, asked his polish mate to get the Turkish guy to cook a meal and there is the car crash. A suggestion or two: look at your competitors and redo you instructions so they work and are easy to follow; set the ingredients out 2 by 3 - most peoples kitchen tops aren't big enough for Noha's 2 x 2; too many little pots of this and that what on earth for; add a small suggestion on how to sex up the meal (lets face it some of your meals are very boring) perhaps a dash of red win on the onions, a sprinkle of sugar to caramelize, you get the idea. Gusto, nice idea, currently, badly executed.”

Helpful Report

Posted 4 years ago

“I ordered gusto wasn’t overly impressed I wanted to compare it to hello fresh The meals weren’t as tasty. I found it hard to find much I liked and when I did receive the recipes the produce wasn’t great, for instance once I had a recipe that required 1 clove of garlic and I got the smallest piece of shrivels garlic, hello fresh give you the bulb!! I wasn’t feeling that happy with the recipes they lacked in flavour compared to hello fresh in my opinion and to top it off I’ve had my hours cut at work so money is tight so I paused my subscription until my hours on increase in a few weeks I cancelled on 13/10 then last night I get a text telling me my box is on its way!! I check my bank and surely enough I’m over drawn and they sent me a box I didn’t want, they admit I cancelled but previous to my cancellation I’d ordered a box so I have to have it it seems despite cancelling the box 2 weeks ago!! This also happened to a friend of mine she cancelled then still received a box On pausing your subscription the app tells you ‘ you will receive no more boxes’ Stay away they must make a fortune doing this to people meanwhile I’m in my overdraft with a box of food not wanted as I did a shop at Lidl yesterday, what a waste!”

Helpful Report

Posted 4 years ago

Thank you for your review. We’re sorry to hear about this and want to help. If you can please send us additional details. The best way is to click ‘Get in touch’ on Gousto.co.uk/Help. We’ll do our best to try and make things right. We’ve sorry-this happened, and thank you again for bringing it to our attention. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Customer Service is awful (Adam) and they don't bother to get back to you.”

Helpful Report

Posted 4 years ago

Hi Deb, So sorry to hear that you have had a poor experience with our customer care team. If you could get in touch with us with some further information, we will be able to investigate this further! The Gousto Team - Kai

Posted 4 years ago

“Ingredients were not fresh and mouldy. Was told I would. get £5 refund in my bank account but never received. Shocking customer service.”

Helpful Report

Posted 4 years ago

Hi there, We are really sorry about this! If you could get in touch with us via the help section on our website, we will be able to investigate this further for you. The Gousto Team - Kai

Posted 4 years ago

“Terrible service. I ordered my box 3 times in a row and all three times the box was never actually delivered to me. Even after chasing them all day every time no one got back to me. Promises are made to call you back but they just want to get you off the phone. Poor service and has gone so downhill”

Helpful Report

Posted 4 years ago

“Delivery times unacceptable and unreliable. Last week estimated 3.30 pm -5.30pm. Actual delivery time 8.45pm!! Had to find something in my freezer yet again. Today's delivery has the same estimated time slot and the driver has made 22 deliveries since 11.15am and it is now 2pm. I am delivery 68 of 166 deliveries so yet again it doesnt take a mathematician to work out that this is going to be late again!! I will have to find another meal in the freezer for tonight as we are in quarantine and this totally defeats the object of getting the meals delivered. Gousto quote that meals arrive at the latest 7pm. It seems Yodel are not aware of this when I have spoken to them and they dont start deliveries until 11 am. Not happy at all had lots of good meals but the delivery times are way out so it's time to call it a day.”

Helpful Report

Posted 4 years ago

Hi there, We are so sorry that you have been having a poor delivery experience over your last few deliveries! I can assure you that this is not the kind of service that we aim to provide to our customers! If you would be able to get in touch with our customer care team, we will be able to look into this further. Kai - The Gousto Team

Posted 4 years ago

“Although the food is lovely, the deliveries are just not reliable! Waited in all day for my delivery, no notification from Gousto at all! I eventually chased up the where about of my box for them to tell me it wasn’t being delivered and the earliest slot they could give me was alimony a week away! Very poor service. When contacting customer service I felt like I was talking to a computer, all they kept saying was It will log this complaint with my manager’ not a lot of help really!”

Helpful Report

Posted 4 years ago

“Used a discounted trial in June £26 and didn’t subscribe or use again . Just had a text saying my order would arrive tomorrow which I did not order. Money has been taken from my bank . Fuming and cannot contact . Do not use this company”

Helpful Report

Posted 4 years ago

“I had cancelled all future deliveries in mid August 2020, and suddenly I am being charged for a delivery coming 27th September that I hadn't ordered at all! I know for a fact I cancelled them all. I tried to get in touch and was told there is nothing they can do as it is confirmed already. No email until today (day before delivery) stating it is confirmed and unable to be cancelled or changed. I hadnt even looked at the recipes for this whole month let alone open a slot for this week. Do not start this as they will find a way to charge you for deliveries you never made in the first place.”

Helpful Report

Posted 4 years ago

“Take your money but doesn’t get delivered”

Helpful Report

Posted 4 years ago

“Useless employees Tinpot company Avoid at all costs”

Helpful Report

Posted 4 years ago

“Absolute tin pot company. Delivery window of 8am to 7pm and the box still doesn't arrive. Better to go to your local superamarket and get the ingredients yourself. Poor quality customer service”

Helpful Report

Posted 4 years ago

“I have been trying to cancel for 4, weeks now but boxes keep turning up. The last box had all but one of the store cupboard ingredient bags missing. Also the fresh ingredients are going off before I get to cook the recipes. Not happy”

Helpful Report

Posted 4 years ago

“My elderly mother has been trying to cancel gousto deliveries for the last 3 weeks and they are still taking money from her bank. They are not answering emails from my mother.”

Helpful Report

Posted 4 years ago

“Absolutely awful, took money from my account when not authorised to do so and I'm expected to chase it up with the bank to get it back. Awful service Lee Whittaker”

Helpful Report

Posted 4 years ago

Gousto is rated 2.4 based on 727 reviews