Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Gousto made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, tasty and easy, we never used to think we had time to cook freeshly prepared meals. Worth a try with offers for new customers. Easy to cancel online if not for you, even after just the one half price box. Use this code for 50% off first box snd 30% off for a whole month! Code: JASON42149682”

Helpful Report

Posted 4 years ago

“The customer service is a joke. I have been a customer for over 3 years now and I’ll be moving to some other provider. I’m disappointed is the treatment and waste of my time and money! I’m actually discussed in this level of service and waste of time. I spent almost and hour trying to get a refund on the meals that were wrong. Missing over half the ingredients on one and the wrong meal and even wrong card delivered. I am single parent trying to make one part of my life easier with this subscription. They have declined since covid drastically to the point it’s at least something every week that’s wrong and an hour on the phone to get £1.5 per item off your next box!!!”

Helpful Report

Posted 4 years ago

“Great meals and easy to follow recipes”

Helpful Report

Posted 4 years ago

Hi Natalie, I'm so happy to hear that you are enjoying our meals and find our recipes easy to follow! Best wishes. Klaidas - The Gousto Team

Posted 4 years ago

“Lovely recipes! This we had an ingredient missing but it wasn’t an important part”

Helpful Report

Posted 4 years ago

Hi Gillian, I'm so glad to hear that you love our recipe range! I do apologise for the missing ingredient, this is quite unlike us and we will do everything we can to ensure that this doesn't occur again. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“So far I have found Gousto to be really good. I am enjoying trying out different recipes, produce are always fresh and delivery has been excellent”

Helpful Report

Posted 4 years ago

Hi Jenny, We're so happy to hear hat you are enjoying our recipe range and that you have found our service to be really good. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Had my first order this week having decided to give it a try as I,m fed up of thinking of what to cook. Only on recipe 2 and about to report second problem. First was a mouldy pepper (. £2 credit) and now an item is missing. Fortunately I have a bottle of Chinese wine but I bet lots don’t. Order arrived as agreed. Have an order for next week but can’t see me continuing when I have to pay full price.”

Helpful Report

Posted 4 years ago

“First and last time I will order from Gousto. Very poor communication. Courier did not deliver. I had to contact customer services to find out the second delivery date would not be honoured. I asked twice if the food would be kept refrigerated whilst with the courier the answer I got was “it will be stored correctly”. Refused to confirm if it was refrigerated. Asked for a refund and cancelled my subscription”

Helpful Report

Posted 4 years ago

Hi Amanda, Thank you for taking the time to leave your feedback. I'm so sorry to hear that you have had such a disappointing first time with us. We're working with our logistics team at the moment to ensure that a similar issue like this does not happen again. I can't apologise enough for the inconvenience, it's certainly not the standard of service we wish to provide, or the first impression we want to make. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Awful experience. Ordered my box for 2 adults, 4 recipes and an extra item from the market. The box arrives on time - looks great on first glance. When I started unboxing and checking the items received I noticed some of the ingredients were missing and my market items were not with my order. The meals for 2 are small... I have tried to contact Gousto for a refund for my missing items and no answer! Do not recommend.”

Helpful Report

Posted 4 years ago

Hi Leigh, Thank you for taking the time to leave your feedback. I'm so sorry to hear that you were missing ingredients as well as the extra items that you have added to your order. I can assure you that this is not the kind of service that we aim to provide. I would also like to apologise for the difficulty that you have had in getting a response from us, we are usually quite quick in our responses! I would like to take a further look into this for you and if you could get in touch with us through http://www.gousto.co.uk/help and mention my name 'Klaidas', I will then be able to look into this for you. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Box never turned up. I had to call customer services to be told a refund would take 5 days to reach my bank. I now have to go out and spend more money to get food for the week! Shame on you Gusto in already a challenging financial time you are letting people down. Cancelled my account and good riddance!”

Helpful Report

Posted 4 years ago

Hi Kelly, Thank you for taking the time to leave your feedback. I'm so sorry to hear that you have not received your order. I would definitely like to take a further look into this for you. If we do issue a refund, it can take around 3-5 working days to reach and this depends on how quickly your bank processes refunds. Most of the time, we have found refunds to be in the account sooner. Please get in touch with us through http://www.gousto.co.uk/help and mention my name 'Klaidas', I will then be able to take a further look for you. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Box never arrived. Contacted Gousto and they are going to email with news. It has been a few days now and no news...”

Helpful Report

Posted 4 years ago

Hi Natasha, We are really sorry to hear that you have not yet heard back from our customer care team! Could you please pop us a message either through live chat or through the help centre on our website and so that we can get this resolved. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Over the past couple of weeks I’ve had two boxes delivered containing 4 meals for two people. The ingredients have been great, efficient recipes and the meals are brilliant. The only thing I’ve done is add a bit more carb to the meal cos we are big eaters. For the price I can’t complain. I’ve recommended Gousto to friends and family and I’ll be a customer for a very long time.”

Helpful Report

Posted 4 years ago

Hi Joseph, Thank you for taking the time to leave your feedback! I'm glad to hear that you have found our service to be brilliant especially on the recipe ranges that we do offer. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“I decided to give Gousto a try with the current situation so that i didn't need to go out shopping as everything is meant to be included in the box. This was not the case, First box was missing some of the recipe cards and about 8 food items when contacted said they was sorry and originally offered a 1.50 refund for items that would cost more than that and would mean i had to go out to get them which defeated the whole point in the box in the first place and they said the recipe card could be read online which wasnt useful as i struggle with reading from a small screen even with my glasses on. decided it was probably just a mix up and hoped next weeks would be better. which it wasnt. again items missing no recipe cards except one and produce wasnt good quality at all. contacted asked them to come and collect the box, cancel my order and refund, was offered £10 and told to print the recipes off. no printer and difficult to get things printed in the covid 19 situation. requested a call back from a manager. next week another box arrived. emailed to tell them this was meant to have been cancelled and shouldnt have received it and still no callback or refund. then today recieved another email to say they have ordered another 4 recipes so i called straight away and after 2 lengthy phonecalls was offered a partial refund. 2 recipes we cant eat as they include fish and one of us have a fish allergy. customer service is shocking all they seem interested in is taking your money. extremely disappointed as the recipes looked great online. there excuse is its very busy and they are struggling to get good quality produce. Surely if thats the case then stop taking orders you cant fulfil. WOULD NOT RECOMMEND TO ANYONE UNLESS YOU LIKE POOR QUALITY VEG AND STILL NO RECIPE CARDS”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback. From reading about your experience with us, I cannot apologise enough for the issues that you have experienced and I can assure you that this is not the kind of service that we aim to provide. We are able to send out hard copies of your recipe cards to you via post if you have not received and it is unclear as to why they were not sent out. I do apologise for this. I would like to discuss this further with you and get to the bottom of all of the issues that you have experienced with us and see what we can do to make it up to you. If you could get in touch with us through http://www.gousto.co.uk/help and mention my name 'Klaidas'. I will then be able to look into this further. Best wishes, Klaidas - The Gousto Team

Posted 4 years ago

“Just received our second delivery and, for the second time, important ingredients are missing. We reported the first omissions to Gousto but received no reply. We will give them one more chance and then cancel. NOT IMPRESSED GOUSTO!”

Helpful Report

Posted 4 years ago

“I was a big advocate of Gousto in the past however I was going to restart my subscription and use a voucher they had sent me, but the voucher did not work, several times. I emailed and heard nothing back. Then I received another voucher and tried use it to no avail. After a long search I found the customer service number on the app. The gentleman I spoke to was dismissive and condescending. He kept repeating the same thing talking to me as if I were stupid whilst not listening to my queries or suggestions. He then said he would end the call at which point I advised him that on the basis of his attitude I would not be placing any orders, nor use any discount codes, nor recommend them to anyone else. Such a shame as the food I used to get was always great but I will not give my money to a company who refuses to acknowledge their errors, or find a solution, and then imply that I was the problem. Thanks but I'll stick with Hello Fresh”

Helpful Report

Posted 4 years ago

“was so looking forward to my first order but unfortunatly its been a very stressfull experience so far. sent messagage saying box deliverd to a neighbour but unfortunitly its not even on the right street. used contact details on the website and conected to an indian call center, who told me they could not contact the drive and it would take them at least 24 hours to sort it out. I asked if I could have my money back because now i will need to go shopping for food and was told they couldnt do that. so Joe Wickes. glad its made things better for you but what about sorting out all the problems with delivers so the rest of us can have a strees free life. this will be my fist and last order.”

Helpful Report

Posted 4 years ago

“My flight has been rescheduled, therefore I have requested the order to be cancelled 4 days prior the delivery. I did not even ask for a refund, but just not to deliver it by my door as I will not be in the flat. gousto have told that they can't do anything at all as order will be delivered by Yodel and it takes them 3 working days to contact yodel. I have requested the tracking number and contacted yodel myself (took me 5 minutes) who could not find the order in the system and strongly advised for Gousto (the sender) to contact them and sort it out. Going back to Gousto now to try to resolve this, but the customer is appalling and all I am being told that they cannot do anything. Disappointing.”

Helpful Report

Posted 4 years ago

“Poor customer service. They blame you for things they miss, including deliveries. No contact to say the delivery has been stopped. Waste of time!”

Helpful Report

Posted 4 years ago

“Delivery a day late, tins dented, wrong recipe card, no mint sauce or bay leaf, 3 x beef mince only instead of 2 x beef mince and 2 x lamb mince. Ridiculous.”

Helpful Report

Posted 4 years ago

Hi there, We are really sorry to hear this! Definitely not the kind of service that we aim to provide! If you have not done so already, please do get in touch with us through the 'Help Centre' on our website so that we can investigate this and make it up to you. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“New customer 1st order perfect goods hope my next few monthly orders are as good thanks”

Helpful Report

Posted 4 years ago

Hi Janice, Thank you for taking the time to leave your feedback! We hope you have enjoyed your first box and you continue to enjoy your future boxes! Best wishes, The Gousto Team - Kai

Posted 4 years ago

“I've now cancelled account due to their ineptitude at managing my account. I’ve been a customer for longer that 18 months and loved the quality and convince of the recipes. Although I’ve notice a slip in quality I was sticking with it as in the past I’d been really happy with my boxes. Over the Christmas period I cancelled my deliveries as the boxes didn’t suit us drinking the holidays. To my dismay some fool schedule a pending delivery on the 25th Dec and 1st of January locking up nearly £100 of my food shopping budget over the holiday period. Customer care did not give two shits to my complaint and eventually on the 2nd January void the pending fictitious orders but left it lock on my bank account till 8th Jan!! On the 8th of Jan I raised another complaint about this has been handled and informed them to close my account and will not be hating further deliveries due to the combative and argumentative the way they have handled my enquiry. On the 9th Jan I check my back to seen payments had cleared only to find they had raised another pending order for the 8th of Jan locking up another £47.75 on my back account for another week. To say I’m exasperated is an understatement. Gousto used to handle issues with professionalism and respect but not any more it seems. Bye Gousto Bye. Never again!!”

Helpful Report

Posted 4 years ago

Gousto is rated 2.4 based on 731 reviews