Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 727 Reviews

33 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried the plant based meals for 3 weeks. Not very consistent. Missing ingredients and recipe cards. Their reimbursement for missing ingredients is poor -offering a small amount of money on your next order. Will not use again”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback! I am so sorry to hear that we were not consistent! I will pass this feedback onto our team to ensure that we can provide the best service possible! Best wishes, The Gousto Team - Kai

Posted 4 years ago

“We've recently moved over to gousto from hello fresh as we fancied a change. I'm very disappointed. I was pretty I'll last week. Had the doctors say its possible food poisoning. No idea where from or why but after tonight maybe a good idea. Tonight as I began to prepare a meal opened up the chicken to prep and was met by an awful stench which then made me and my wife wrench it was so bad (chicken still in date) . Our boxes have been un organised and what looks like to be is thrown together. Our previous boxes from the hello fresh was well organised and each meal with all ingredients in one bag and produced fresh. Unlike guosto with produce been in poor condition. We have only tried this for a few weeks thought this may improve but after reading reviews and tonight we will be moving back. People don't waste your money on this disappointing company there are better competitors out there doing a better job.”

Helpful Report

Posted 4 years ago

“I like the recipes but there is a pattern of missing or incorrect ingredients on a weekly basis now. Their minuscule offering of credit is woeful and getting through to their customer service appears to have been offshored to contractors without any real power to offer a satisfactory conclusion. I used to use Gousto years ago where missing ingredients was still an issue but at least they provided a decent discount on next box and a promise of careful inspection before it was sent out. Give them a try but be prepared to walk if they don’t up their game.”

Helpful Report

Posted 4 years ago

“No delivery so no dinner for the evening. Although they have given a refund which is appreciated, they have and will not not be delivering the ordered meal. It was the food I wanted, not the refund. If I had not raised the issue, the company wouldn’t have even realised my meal wasn’t delivered. Reading the comments here I can see this is something that other customers have also experienced. I won’t be ordering from Gousto again.”

Helpful Report

Posted 4 years ago

“Regularly had missing ingredients which ruined an entire recipe. A small credit applied for the cost of the ingredient, very poor response from customer care. Should be renamed as customer no care”

Helpful Report

Posted 4 years ago

Hi there, We are so sorry to hear this! This is definitely not the kind of service that we aim to provide. We would like to take a further look into this for you! If you could please get in touch with us through the Help Centre on our page, with some further information about your experience with us, we will then be able to investigate this further. Best wishes - The Gousto Team - Kai

Posted 4 years ago

“Love my box every week. It’s fresh and always well packed. It’s an easy way to have good meals at the end of a work day.”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you for taking the time to leave your feedback! We are so happy to hear that you enjoy our boxes and the meals that we offer! Best wishes - The Gousto Team - Kai

Posted 4 years ago

“A perfectly convenient and wholesome approach to cooking! Exciting new recipes and the chance to try new things. Really great value for money as well!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave your feedback! We really appreciate this feedback from you and it is great to hear that you are enjoying our service! Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Great communication. I know exactly when my order will be delivered. I have enjoyed EVERY meal I have made and we rarely have the same one twice. Cannot fault this service”

Helpful Report

Posted 4 years ago

Hi there, It is wonderful to hear how much you enjoy our service and thank you for taking the time to leave your feedback! Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Some of the ingredients weren't included in the delivery as I was expected to have them in already. I also did't have the correct cooking utensils as I had no idea what I needed until I was starting to cook! Might work for some but its not for me”

Helpful Report

Posted 4 years ago

“I order 4 days meals for my family, I didn’t do any food shopping as I knew we would have 4 days of teas and on a tight budget at the moment, Iv waited all day and it’s not arrived. Iv phoned up to be told there sorry they didn’t put an order together for me but can credit my Account. I explained we have no food as we was waiting for the box only to be told there’s nothing they can do, I asked if it could come tomorrow and they said no we don’t have the facility to do that. I explained that me and my children have no food and no money as we used the last bit of money to buy the 4 meals at an offer of 50% off which was a great help at this difficult time yet it’s not come, she said she will refund my account it will take 5 working day, I explained we have no food snd no money so need it sooner and was told there is nothing they could do, there was no manager to speak to and no further help for me. Absolutely disgusting I hope no other family have to go through what we are going through”

Helpful Report

Posted 4 years ago

“Wspaniała firma, dbająca o pracowników, każdy sobie coś tu znajdzie, myślę ze jest najlepszą firmą w okolicy we wszystkich standartach, Naprawdę polecam, pracują tu wspaniali ludzie”

Helpful Report

Posted 4 years ago

“They changed my delivery day 3 days before due to arrive and this was very inconvenient saying they have too many boxes to deliver that day and totally unable to change even to the day after - I've cancelled my subscription”

Helpful Report

Posted 4 years ago

“Fresh product often quite poor in quality, with dead herb leaves and dehydrated limes etc. The meals generally have great flavour but the biggest downfall is the amount of plastic! Each individual portion comes in its own plastic wrap to which I agonise over every time I drop it in the bin. They could offer a reduced price box for those willing to eqip themselves with the typical ingredients, such as soy sauce, garlic and onions etc. This would greatly reduce the amount of waste. Alternatively they could seriously look in to bio degradable packaging to win over the eco conscious customers that they are otherwise missing out on.”

Helpful Report

Posted 4 years ago

“I'm a loyal costumer and love the variety and taste of the recipes. Points for improvement (please consider): *Give us the option to swap refined carbs for wholemeal (e.g. swap white rice for brown); *Improve the freshness of ingredients. Eg. you often send me rock-hard avocados/lemons and wilted leaves/spring onions. Thanks Gousto!”

Helpful Report

Posted 4 years ago

Hi Hydra! Thank you for taking the time to leave your feedback to us! I can confirm that customisation is a big thing for us and this is being worked on to allow customers such as yourself to change out various ingredients to suit your preferences. Hopefully, we will have this available soon so please do keep a lookout. I have also passed the feedback onto the relevant team about the freshness of the ingredients and hopefully, we can rectify this as soon as possible as it is not the standard of service that we aim to provide! Once again, thank you for taking the time to leave your feedback as this helps us improve our service! Best wishes - The Gousto Team - Kai

Posted 4 years ago

“Missing ingredients and/or recipe cards every week. Deliveries turn up late in to the evening (so you won't have any food for that day's dinner). Ingredients often going off far too quickly.”

Helpful Report

Posted 4 years ago

Hi Simon, Thank you for taking the time to share your feedback with us! We are really sorry to hear that you have had various issues with missing items within your orders. We would like to look into this for you! If you could get in touch with us via the Help Centre on our page with some further information to this we will be able to look into this for you. Best wishes - The Gousto Team - Kai

Posted 4 years ago

“Been with Gusto for a long time now and have had several issues along the way, usually these get sorted by a small refund but this doesn’t change the fact you still have to go to the shop to buy the missing ingredient or don’t bother with it at all rendering the recipe useless. Last week we received no box at all with no explanation and despite 2 emails to customer services we have had no reply although we did receive a refund of the box, this doesn’t change the fact you then have to make alternative arrangements for the whole week. As a company if you can’t cope with the customer base you already have you should not consider taking on new clients as you will start to lose once loyal clients through extremely poor service. We are now registered with another provider.”

Helpful Report

Posted 4 years ago

“Love the ease of Gousto. Easy to follow recipes and so tasty. Couldn't be without this food.”

Helpful Report

Posted 4 years ago

“I’m loving the addition of more vegan recipe selections and your collaborations with faux meat food producers. Please place fresh herbs on the top of the box contents as they are all too often found crushed in amongst or beneath the heavier recipe items. Overall, Gousto is my go to for a recipe box option in a market place that continues to grow.”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to share your experience. We’re really happy to hear what you like about Gousto – and where we could improve. It’s important to us to listen to all feedback (good and otherwise!), as we’re always working hard to make our recipe boxes even better. Thanks again for sharing. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Tasty dishes, ingredients measured out and quick to make.”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback. We're thrilled that you love cooking with Gousto and appreciate you taking the time to let us (and everyone else!) know. Best wishes, The Gousto Team - Kai

Posted 4 years ago

“Very impresssed with Gousto would have given it a 10 but every now and then my order doesnt come with all 3 menu cards.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience with us! Great to hear what you are enjoying and what we can improve on! Could you please get in touch with us through the 'help centre' so that we can look into this further for you. The Gousto Team - Kai

Posted 4 years ago

Gousto is rated 2.4 based on 727 reviews