Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. They make sure to get it right for first 2 boxes, downhill after that. Food gone bad before expiry date, specially the meat products, veg weltered after a couple of days (even in fridge), always missing something from several recipes, waste of time. All I got from support (who are nice at least) are apologies. “this is not a persistent issue..” I can read from a script too. Anyway, rather spend 5 minutes and go to local supermarket myself, loads of free recipes online.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience with us, we are so sorry to hear that these issues have been occurring for you and we would like to help you resolve this. If you could get in touch with us through the 'Help Centre' we will then able to take a further look. The Gousto Team - Kai

Posted 4 years ago

“We love gousto. Tasty meals and no waste with all ingredients supplied. Great value for money”

Gousto 5 star review on 20th October 2020

Helpful Report

Posted 4 years ago

Thank you for sharing this with us Susan! All of the meals look so filling and yummy. We hope you enjoyed them! The Gousto Team - Kai

Posted 4 years ago

“Customer Service is awful (Adam) and they don't bother to get back to you.”

Helpful Report

Posted 4 years ago

Hi Deb, So sorry to hear that you have had a poor experience with our customer care team. If you could get in touch with us with some further information, we will be able to investigate this further! The Gousto Team - Kai

Posted 4 years ago

“Ingredients were not fresh and mouldy. Was told I would. get £5 refund in my bank account but never received. Shocking customer service.”

Helpful Report

Posted 4 years ago

Hi there, We are really sorry about this! If you could get in touch with us via the help section on our website, we will be able to investigate this further for you. The Gousto Team - Kai

Posted 4 years ago

“The food is mostly nice but the use by dates are stupid and customer service is dreadful. I have always had recommended useby dates within 3-4 days of the delivery which isn't good for 4 meals. When I questioned this I was advised by customer services that the use by dates were just a "guideline" and to use the dates on the meat - nevermind that the veg was going off.”

Helpful Report

Posted 4 years ago

“Gousto is perfect for keeping home recipes fresh and allowing to have restaurant quality meals at home with minimum food waste.”

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Posted 4 years ago

“Great idea and good value for 2 people and sorts the endless question of what to have for tea!”

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Posted 4 years ago

“Great recipes! Superb use of food packaging - very little plastic. Sadly, the portions have changed and for example: with the chicken only half of the portion that was provided is now provided & with teenagers in the house I often need to bulk out the meals. Would also prefer to have some organic meat options. As usual twice as much spice is provided as is needed (well for our household anyway...) Thank you for all your reliable deliveries and super easy to use app.”

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Posted 4 years ago

“I love Gousto. It makes my eating habits so much better. One think I could do with another recipe book. In all seriousness I have never had any issues and the food is always amazing”

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Posted 4 years ago

“Food is decent but the price fluctuates too much, needs to stay at the lower price or it becomes expensive for what you get.”

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Posted 4 years ago

“I am loving my Gousto mealS. They make cooking great dishes easy during the pandemic. All ingredients provided to make delicious nutritious meals.”

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Posted 4 years ago

“Great recipes. Something different every night and so easy to cook as everything is there. It takes the stress out of deciding what to eat!”

Helpful Report

Posted 4 years ago

“Generally a very good range of menu choices. The food lasts for a week at least meaning nearly nothing is thrown away!”

Helpful Report

Posted 4 years ago

Wonderful to hear Gavin! We love to have as much variety for our customers as possible. - The Gousto Team - Kai

Posted 4 years ago

“Menus are great doing joe wicks just now so helps with meal plans. The recipe cards are very simple and easy to follow”

Helpful Report

Posted 4 years ago

Hi Michael, It is wonderful that you love our meals! We hope that you continue to enjoy all of our recipes! - The Gousto Team - Kai

Posted 4 years ago

“So much better than other similar services. Better selection, delivery time slots, no missing/incorrect items and spices etc bagged and labelled.”

Helpful Report

Posted 4 years ago

Hi Stefan, Great to hear that you have enjoyed our service! We hope that you continue to enjoy our service! - The Gousto Team (Kai)

Posted 4 years ago

“Excellent food, excellent service. All ingredients are of high quality. Instructions how to cook the food are very easy to follow.”

Helpful Report

Posted 4 years ago

“Not rated perfect as the coriander was inedible this week”

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Posted 4 years ago

“Amazing fresh easy healthy recipes. Just a little too expensive.”

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Posted 4 years ago

“Terrible service. I ordered my box 3 times in a row and all three times the box was never actually delivered to me. Even after chasing them all day every time no one got back to me. Promises are made to call you back but they just want to get you off the phone. Poor service and has gone so downhill”

Helpful Report

Posted 4 years ago

“Delivery times unacceptable and unreliable. Last week estimated 3.30 pm -5.30pm. Actual delivery time 8.45pm!! Had to find something in my freezer yet again. Today's delivery has the same estimated time slot and the driver has made 22 deliveries since 11.15am and it is now 2pm. I am delivery 68 of 166 deliveries so yet again it doesnt take a mathematician to work out that this is going to be late again!! I will have to find another meal in the freezer for tonight as we are in quarantine and this totally defeats the object of getting the meals delivered. Gousto quote that meals arrive at the latest 7pm. It seems Yodel are not aware of this when I have spoken to them and they dont start deliveries until 11 am. Not happy at all had lots of good meals but the delivery times are way out so it's time to call it a day.”

Helpful Report

Posted 4 years ago

Hi there, We are so sorry that you have been having a poor delivery experience over your last few deliveries! I can assure you that this is not the kind of service that we aim to provide to our customers! If you would be able to get in touch with our customer care team, we will be able to look into this further. Kai - The Gousto Team

Posted 4 years ago

Gousto is rated 2.4 based on 731 reviews