Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been having two deliveries weekly for past 14 months. Yesterday they sent me an email thanking me for my loyalty. Today cannot order as they say my subscription was paused last year! Customer service not empathetic at all. Really on delivery because in that age group for self isolation”

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Posted 5 years ago

“My box was stolen and the company refused to replace it, so I had no meals while being stuck self-isolating. Rude and inconsiderate”

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Posted 5 years ago

“Have been a regular customer and have always really enjoyed the boxes. Today I was emailed to say there had been an issue with our payment, there was no obvious cause for this and the payment was made successfully within a few minutes of receiving the email. However a future box has been cancelled as a result and I have been advised there is no way to reinstate it "due to high demand" New customers have signed up so it appears nothing can be done to help existing customers. With regret I have cancelled our subscription - not good enough Gousto!”

Helpful Report

Posted 5 years ago

“Have been gousto customer for well over a year... Back from holiday and no deliveries available... expected loyal customers to be preferential regarding deliveries.... obviously not the case.... Will remember this when deliveries return to normal. You are just a number to them.....”

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Posted 5 years ago

“Don’t waste your time placing an order cos they have stopped this service. Would have been helpful to state this on website before I wasted time putting together an order.”

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Posted 5 years ago

“The service itself is fine, but if you run into a problem the customer service department is extremely unhelpful. The staff obviously have targets to hit and this comes across in the way you're dealt with if you call them. The method of ordering from Gousto is not secure enough. My account was hacked through my email, and the hacker placed a huge order to the value of over £100, different to my usual subscription, to be sent to a different address. They changed my contact details so I had no idea, I randomly checked the app and saw this huge order. By the time I realised and called Gousto, they said it was too late to cancel and that I couldn't redirect the order despite the fact the money had been taken from my credit card. They said I had to call the bank and ask for a refund. Surely if a massive order with loads of extras is placed to a new address, and contact details changed, there should be a mechanism to notify the account holder so that they can verify the changes are legitimate - and if they are notified it has happened it is ridiculous that they can't somehow stop the order. They say they are trying to protect the environment, but letting a huge order be delivered to someone who has committed fraud is proof they don't mean what they say. I essentially paid for an order I didn't want and couldn't stop, when all they had to do is contact the warehouse or the courier and cancel it. It's really put me off the company and I am going to delete my account as I don't think it is secure enough and customer services are very unwilling to help when something goes wrong. Will use a different meal delivery service instead.”

Helpful Report

Posted 5 years ago

“My box didn’t arrive. Customer service is shocking! Very rude and condescending. Can’t have a refund for 3/5 business days. Leaving me with no food for the week and out of pocket until I’m refunded.”

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Posted 5 years ago

“Just received rotten chicken and the customer service team just kept talking over me. No concern about customer safety or an urgent product recall. I will be contacting food trading standards and then perhaps they will take it seriously.”

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Posted 5 years ago

“Customer service is terrible have had to boxes delivered even though my account is paused I contacted..them was told some one would email me back. They didn't now I have to pay for their mistake”

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Posted 5 years ago

“Wouldn’t recommend, had 3 boxes. In every box part/all meat was off and smelt so rancid. The dishes aren’t even that good and portion size not great either. They also didn’t deliver a box, when I questioned the customer service team didn’t even offer to send next day.”

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Posted 5 years ago

“HelllooooooFresh!!!!! Rubbish service, Evan worse customer service! Gusto is crap. Do not waste your time!”

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Posted 5 years ago

“Absolutely terrible service and a terrible company never will I ever use you again such a lack of communication which resulted in me never actually receiving my box for the week!!!!! I will recommend that all of my family and friends NEVER use you!! So so disappointed with your service just terrible!”

Helpful Report

Posted 5 years ago

“First box didn't arrive. After being told it had been returned to sender and to contact Gousto, I contacted them for them to tell me to contact Yodel. A lot of hassle for something that's meant to ease and straight forward. Finally after Gousto telling me my box wouldn't ever arrive, they said they would give me a refund and 50% of my next box. No offer of sending out a replacement, I am now having to wait for refund to come back into bank account, no meals that I had ordered for the week a head and the hassle of having to reorder. I don't see why I should have to be put out and inconvenienced like this. It leaves families with no meals and no money to purchase alternatives. Definitely WOULD NOT recommend!!!!”

Helpful Report

Posted 5 years ago

“Rubbish food and customer service rubbish”

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Posted 5 years ago

“AWFUL!!! Go to Hellofresh!!! Numerous times this company has left things out of the box, contacted customer services and they are nothing but RUDE.”

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Posted 5 years ago

“I have cancelled my subscription with you on my account and you have still sent me a box! There is no one to speak to or email. What am I supposed to do?”

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Posted 5 years ago

“ordered my first box to be delivered it didnt arrive did an online chat with them the girl said i would be compensated did an online chat with them again today as they didnt get back to me said they would give me my money back didnt offer an alternative to deliver my boxes but asked about compensation said they would give me 30% but i get that anyway until end of march wont use them again”

Helpful Report

Posted 5 years ago

“Wouldnt recommend, without reading everything first. Just had confirmation of an order, I didnt make or want & they have taken money from me without consent... apparently all pre-authorised by signing up! Offering 40% refund so am over £20 out of pocket! Wouldnt touch them with a barge plle”

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Posted 5 years ago

“If I could leave zero stars I would. Shocking customer service towards a brand new customer who just received their first box and it was attrocious!”

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Posted 5 years ago

“The concept and recipes are actually pretty good but they need to start using a decent courier (Hermes are awful). I have added notes to my delivery preferences but drivers just ignore them so you'll end up wasting lots of time talking to customer and service and with no food.”

Helpful Report

Posted 5 years ago

Gousto is rated 2.4 based on 731 reviews