Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 731 Reviews

32 %

of reviewers recommend Gousto

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Metrics

2.4

Based on 731 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are on our fourth box and there hasn't been one we haven't enjoyed. We used to eat out a lot and were getting bored with eating the same things each week since lock down. Gousto brightens our week.”

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Posted 4 years ago

“We love Gusto. Food is fresh and the recipes are very tasty. It’s so nice to try different things. The instructions are very easy to follow. It’s great to have all the shopping and planning taken away”

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Posted 4 years ago

“Simple and tasty. I’ve never enjoyed cooking but Gousto has given me confidence to try new flavours and learn how to make things. Thank you Gousto!”

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Posted 4 years ago

“Gousto has been a lifesaver during this very long lockdown period. Having fresh food delivered every week by a friendly courier man has been a highlight of my week - sad but true ;-). Not having to go to the shops or figure out what to cook each night has made life a lot easier. Thanks Gousto”

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Posted 4 years ago

“Is it possible to have meals that are not so spicy for elderly people”

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Posted 4 years ago

“Very good service with fresh ingredients.”

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Posted 4 years ago

“Found a feather in my meal? Contacted them 4 times and promised to contact me but as yet nothing!I have photos and kept said meal expecting them to want analysis but obviously not !I think it came in the spinach and although it was washed I failed to notice it until I was eating .”

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Posted 4 years ago

“Generally it is pretty good. However in the 4 weeks I have had a few things not quite right. Missing recipe card, extra food not pertaining to my recipes. Some of the veg could be fresher and doesn’t last more than 1-2 days. I would like more of a choice of dishes and some not so spicy.”

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Posted 4 years ago

“I have been receiving Gousto boxes for the best part of a year now and I can honestly say I’m still enjoying cooking the recipes. I’m not a natural cook and I have a very fussy partner and mildly fussy teenager so I try and choose recipes that will suit us all. There is rarely a problem with the box contents and the quality of the meat is high.”

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Posted 4 years ago

“Good variety In the separate categories...not had any issues with delivery and quality of ingredients.”

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Posted 4 years ago

“Excellent choice of meals, good value for money, excellent delivery of box on time each week, love that we don't waste any food...would highly recommend”

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Posted 4 years ago

“I love picking my food orders for the following week because there is so much choice. It is great going to work and knowing that all of the hard work is done for me, so that takes all of the stress of tasty healthy family meals. Best choice I ever made starting the Gousto deliveries. Highly recommended.”

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Posted 4 years ago

“Very good service and fantastic meals. Just recently both my daughter and received orders with missing ingredients.”

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Posted 4 years ago

“Not got a delivery scheduled now till 24th of august. They have took £25 out of my account and no order has been placed. Do not use. Stay well away”

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Posted 5 years ago

“What a joke! Flour and Turmeric for the fish and chip batter mix?! No liquid? Pathetic excuse. I’d rather have my dads sandwiches, AND there full of butter, yuk! Rob was right! Wait till you smell the bacon then come down! At least teddy’s allowed upstairs at the weekend! Shove the fish and chips up your arses.”

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Posted 5 years ago

“Our 1st order is coming later today (Thursday) all 4 dishes we ordered from email sent from them says they will be out of date by Monday & had already planned dinner for 2 days. Very short life so be prepared to have to eat the meals as soon as they are delivered. If they were that fresh, they would last longer. Cancelled any further orders.”

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Posted 5 years ago

“took 47 quid for a box I didn't order and STILL no refund!!”

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Posted 5 years ago

“For the second time now they took £47 from my account of which av never ordered this food was thrown out av no idea What the second is I would like my money back”

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Posted 5 years ago

“The service used to be great but this changed majorly. They paused my subscription for four months due to coronavirus and reactivated our of the blue without my permission, refused to give me full refund, I agreed to 50% refund a months ago. Refund is still not processed and they stopped responding to my emails. On top of it their delivery driver refused to comply with coronavirus rules in our development, threw a box at reception and upset the lady at the reception to the point she called me in tears to complain. I reported this to gousto, they promised to investigate and again never got back to me despite three reminders. I am done with this company for good.”

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Posted 5 years ago

“Placed my order on the app, my orders always come on a Tuesday. I received a n email saying that it is now coming on Saturday... I rang to ask 1. Why this had happened and 2. For the order to be moved to arrive on my usual Tuesday slot. I was told this would be impossible,I have now cancelled my Gousto account, can’t believe customer service cannot action a change like that. To make it worse, I am away Friday-Sunday and so this order will just sit on my doorstep and go to waste. I HAD liked Gousto up until this point but I can’t believe they are so unhelpful for what should be a quick fix.”

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Posted 5 years ago

Gousto is rated 2.4 based on 731 reviews