Gousto Reviews

Name: Gousto
Rating: 2.44

2.4 Rating 727 Reviews

33 %

of reviewers recommend Gousto

Company Reviews

Questions

Metrics

2.4

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Gousto made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lee

Vanesa Verna

Gousto 1 star review on 19th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is it possible to have meals that are not so spicy for elderly people”

Helpful Report

Posted 4 years ago

“Very good service with fresh ingredients.”

Helpful Report

Posted 4 years ago

“Found a feather in my meal? Contacted them 4 times and promised to contact me but as yet nothing!I have photos and kept said meal expecting them to want analysis but obviously not !I think it came in the spinach and although it was washed I failed to notice it until I was eating .”

Helpful Report

Posted 4 years ago

“Generally it is pretty good. However in the 4 weeks I have had a few things not quite right. Missing recipe card, extra food not pertaining to my recipes. Some of the veg could be fresher and doesn’t last more than 1-2 days. I would like more of a choice of dishes and some not so spicy.”

Helpful Report

Posted 4 years ago

“I have been receiving Gousto boxes for the best part of a year now and I can honestly say I’m still enjoying cooking the recipes. I’m not a natural cook and I have a very fussy partner and mildly fussy teenager so I try and choose recipes that will suit us all. There is rarely a problem with the box contents and the quality of the meat is high.”

Helpful Report

Posted 4 years ago

“Good variety In the separate categories...not had any issues with delivery and quality of ingredients.”

Helpful Report

Posted 4 years ago

“Excellent choice of meals, good value for money, excellent delivery of box on time each week, love that we don't waste any food...would highly recommend”

Helpful Report

Posted 4 years ago

“I love picking my food orders for the following week because there is so much choice. It is great going to work and knowing that all of the hard work is done for me, so that takes all of the stress of tasty healthy family meals. Best choice I ever made starting the Gousto deliveries. Highly recommended.”

Helpful Report

Posted 4 years ago

“Very good service and fantastic meals. Just recently both my daughter and received orders with missing ingredients.”

Helpful Report

Posted 4 years ago

“Not got a delivery scheduled now till 24th of august. They have took £25 out of my account and no order has been placed. Do not use. Stay well away”

Helpful Report

Posted 4 years ago

“What a joke! Flour and Turmeric for the fish and chip batter mix?! No liquid? Pathetic excuse. I’d rather have my dads sandwiches, AND there full of butter, yuk! Rob was right! Wait till you smell the bacon then come down! At least teddy’s allowed upstairs at the weekend! Shove the fish and chips up your arses.”

Helpful Report

Posted 4 years ago

“Our 1st order is coming later today (Thursday) all 4 dishes we ordered from email sent from them says they will be out of date by Monday & had already planned dinner for 2 days. Very short life so be prepared to have to eat the meals as soon as they are delivered. If they were that fresh, they would last longer. Cancelled any further orders.”

Helpful Report

Posted 4 years ago

“took 47 quid for a box I didn't order and STILL no refund!!”

Helpful Report

Posted 4 years ago

“For the second time now they took £47 from my account of which av never ordered this food was thrown out av no idea What the second is I would like my money back”

Helpful Report

Posted 4 years ago

“The service used to be great but this changed majorly. They paused my subscription for four months due to coronavirus and reactivated our of the blue without my permission, refused to give me full refund, I agreed to 50% refund a months ago. Refund is still not processed and they stopped responding to my emails. On top of it their delivery driver refused to comply with coronavirus rules in our development, threw a box at reception and upset the lady at the reception to the point she called me in tears to complain. I reported this to gousto, they promised to investigate and again never got back to me despite three reminders. I am done with this company for good.”

Helpful Report

Posted 4 years ago

“Placed my order on the app, my orders always come on a Tuesday. I received a n email saying that it is now coming on Saturday... I rang to ask 1. Why this had happened and 2. For the order to be moved to arrive on my usual Tuesday slot. I was told this would be impossible,I have now cancelled my Gousto account, can’t believe customer service cannot action a change like that. To make it worse, I am away Friday-Sunday and so this order will just sit on my doorstep and go to waste. I HAD liked Gousto up until this point but I can’t believe they are so unhelpful for what should be a quick fix.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with this company. I paused my subscription as I can’t afford to use them due to the coronavirus. Somehow they have re-activated my account and charged me £47.00 for a box of food I haven’t picked. I don’t even like any of the food being delivered!! After calling customer services to cancel the order from arriving tomorrow I was told I can’t cancel it but they would give me a discount. I DONT WANT A DISCOUNT OR HE FOOD DELIVERY I JUST WANT MY MONEY BACK. I explained there is no way I would ever let someone else pick food for my family so why had this happened?? Still no further forward, £47.00 down in bank account and food arriving that none of my family like l. Absolutely FUMING 😤”

Helpful Report

Posted 4 years ago

“I cancelled my deliveries and still had messages saying you have 5 days to Complete your order?? What order?? This happened until it got down too 1day left , then the next day they took £34.99 out of my account with out my authorisation! Who the hell do they think they are taken money from my account when I haven’t even picked any meals or made an order?? Leave well alone once your in with them it’s hard to get out and takes another 5/7 working days for a refund! This also happened to my daughter twice , next time ombudsman for a crooked company!”

Helpful Report

Posted 4 years ago

“Not used them for a while as the quality is just not as good as it once was but thought i may give it another go....however...Gousto took the money out of my bank account for an order i did not complete i changed my mind and left the page (be careful). Now got it cancelled but need to wait 3 to 5 days for the money to go back into my account. Now complete cancelled will never use them again. DONE”

Helpful Report

Posted 4 years ago

“Don’t bother first box arrive damaged the second one didn’t arrive at all! Terrible customer service”

Helpful Report

Posted 4 years ago

Gousto is rated 2.4 based on 727 reviews