GRADE MOBILE Reviews

Name: GRADE MOBILE
Rating: 4.51

4.5 Rating 2,387 Reviews

88 %

of reviewers recommend GRADE MOBILE

4.5

Based on 2,387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0300 303 4949

Email:

Sales@GradeMobile.co.uk

Location:

Shearway Business Park
Folkestone

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GRADE MOBILE 1 star review on 21st October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with grade charge me £9 for a broken screen protector I ordered with a phone and received a broken screen protector and I emailed grade about a week ago and they have not even replied to me so that's 9 pounds I will not be getting bk 😒”

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Posted 4 years ago

“Not getting a response as I have not yet recieved my delivery but states that it’s been delivered I’ve tried calling no answer and I’ve tried emailing I got a reply but no reply after that since as I paid for the item and need to get a solution to this ASAP.”

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Posted 4 years ago

“Perfect !!! Fast delivery and great conditions”

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Posted 4 years ago

“Bought phone for step daughter, she loves it, would bye from here again”

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Posted 4 years ago

“Very happy with the phone I received”

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Posted 4 years ago

“Brilliant company fast reliable and very friendly”

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Posted 4 years ago

“Great service. Super fast delivery! Phone is great!”

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Posted 4 years ago

“Wish I could’ve rated higher but really not great quality. Tried to get in touch about 3 week delivery and screen being unacceptable yet no answer”

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Posted 4 years ago

“Ordered an iPhone 6 was in great condition.ordered on the Saturday and it arrived Tuesday lunchtime great service really pleased with my purchase.”

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Posted 4 years ago

“Super fast delivery... looks like brand new.. son is very happy with his purchase.”

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Posted 4 years ago

“Took 1 month to receive the phone really disappointing”

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Posted 4 years ago

“Fantastic service 👍”

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Posted 4 years ago

“Website, turnaround times and payment options were excellent however the minute the phone arrived was where the problem started. First the phone was 100% flat, to be expected but after three hours on charge still no life. Tried calling the custom care team 10 times no answer other than we are busy message. Spoke to apple direct, they were able to help me. Turns out the charging port was totally clogged with pocket fluff. Really disappointing as the phone has obviously not been checked over and I paid max price for the “renewed” model. Phone is working fine now however not confident the company despite emailing the issue to them I have to this date had no response other than a generic email. Tried to call again before this review but still no joy. Wont use again. Will deal directly with apple moving forwards”

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Posted 4 years ago

“Phone came as advertised. I would 100% recommend and buy from again. Customer service and delivery time was amazing.”

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Posted 4 years ago

“Phone works as advertised, very good price too.”

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Posted 4 years ago

“Great product arrived quickly as well”

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Posted 4 years ago

“Paid for a “certified” refurbished iPhone X as a present for my daughter at Christmas. When I turned it on all it did was crash, every 30-60 seconds, no one checked that device!! I wanted a refund straight away because I knew no one was checking their phones. Then I was told I couldn’t have a refund because I was outside the returns period of 30 days, Christmas!! So I upgraded to an X with more memory, at first it seemed like it was good my daughter was happy. Until she tried to type and send messages! The touch screen was damaged on the right hand side so you could use individual letters and the send button was placed right in the middle of it so messages wouldn't send. I've asked for my money back, and so far they have said no, we can replace or fix the one I've sent back. I don't trust the sellers so I'm pushing for my money back. They are not checking their phones.”

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Posted 4 years ago

“Really easy and haven't disappointed. Would use again.”

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Posted 4 years ago

“Sent a locked phone even though i paid for a unlocked one. Poor quality screen and battery. If I wasn't keeping the phone to give to trading standards as evidence I would have returned it abysmal customer service avoid at all costs”

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Posted 4 years ago

“Absolutely diabolical service!!! Sent a locked iPhone that I couldn’t use! Can’t get in touch via phone, emailed countless times & having to wait days for a response. Sent the phone back & now still waiting on a reply to getting another sent out!! An absolute shambles at a situation that could be so simple!”

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Posted 4 years ago

GRADE MOBILE is rated 4.5 based on 2,387 reviews