Greeting Card Universe Reviews

Name: Greeting Card Universe
Address: 154 East Prospect Avenue, Suite B, Danville
Rating: 4.74

4.7 Rating 1,114 Reviews

93 %

of reviewers recommend Greeting Card Universe

Company Reviews

Metrics

4.7

Based on 1,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

925-866-4110

Location:

154 East Prospect Avenue, Suite B
Danville
94526

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service responded quickly and refunded me money for forgetting to enter Promo code”

Helpful Report

Posted 3 years ago

“Your customer service responded later the same day I placed an order, neglecting to enter the promo code. They added the code with no questions! Few businesses these days would be so responsive and so helpful! Plus, your cards are wonderful!”

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Posted 3 years ago

“This has taken me to a very safe way to purchase cards for everyone I want to get cards. During this pandemic times. I still wanted to send cards and this was the way to show family and friends I care. I also like that I can put my own words on chosen cards. One suggestion I have is when you chose the color and the font it’s sometimes hard to find the same color in the closing. You have to search for it. It would be useful if the body of the card font was kept so you do not have to search for the same color. Small change but overall you are the BEST. Rose”

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Posted 3 years ago

“After two tries because of spelling errors on a card I ordered, Greeting Card Universal went above and beyond to help me out, expediently and accurately. This is the only site to get the perfect card for any occasion. A million thank you’s!”

Helpful Report

Posted 3 years ago

“GCU Customer Service is exemplary. KC responded promptly to my email and addressed my question. Prices are reasonable and often reduced by promotions. Shipping is free. Orders are shipped the day after order is submitted with delivery by Post Office within a few days. In the years I’ve purchased cards from GCU, I have not needed to return a card or request a refund. I purchase my greeting cards from GCU almost exclusively. I have never been disappointed and readily recommend them to others.. Thank you, KC.”

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Posted 3 years ago

“Very good customer service! The order arrived with an error but once I informed Customer Service, the agent, KC, immediately rectified the issue, reprinted the cards, free of charge. Thank you for the great customer service, KC!”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“You worked with me to change my discount code, which changes the day after I ordered. Thanks!”

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Posted 3 years ago

“Personalization truly elevates these cards…FABULOUS customer service…I noticed that the sender and receiver addresses were reversed. I contacted support and it was fixed in 5 minutes! Thank you, Taylor!,”

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Posted 3 years ago

“I messaged customer support and got a quick reply answering my question. Thank you, Taylor”

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Posted 3 years ago

“The Customer Service is fantastic 👏. .. first time doing business with them but it won't be the last...”

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Posted 3 years ago

“So many cards to choose from. Fast service. And the best customer service department anywhere!”

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Posted 3 years ago

“I enjoy the variety of cards in each category. I love customizing the cards where possible. Customer service replies quickly. They are helpful.”

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Posted 3 years ago

“Put the wrong address on my order .Sent an email and this was changed straight away.Always happy with the service price and quality of the cards.Excellent service.”

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Posted 3 years ago

“When I posted a question online, within minutes, my question was answered. My experiences with this company have been stellar.”

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Posted 3 years ago

“Had a difficult time ordering a personalized card on my Iphone. However, your customer service advised me to scroll to bottom to go to your full site. She was so pleasant and helpful, that I know my cards are going to be perfect!”

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Posted 3 years ago

“I love this Company—- I am one who still enjoys sending cards on special occasions— and these cards being Personalized are even better. What A Gem greeting card universe is -!! With 10+ cards you get free shipping. Discount codes are also offered. Top Quality product also!. These cards are sturdy, well-made, and vibrantly colored. Price per card is excellent with free shipping & discounts. I could never purchase such an amazing card in any store and it certainly wouldn’t be personalized. Customer service was SPEEDY replying to my email and they also were able to fix my problem in a very short time. I have NO negatives about this company ——! It’s All Positive ❤️”

Helpful Report

Posted 3 years ago

“It has become a rarity anymore to receive no muss, no fuss customer service provided from a company with the goal of keeping their clients happy and well taken care of. Many in today's world may have disregarded the importance of the almighty greeting card. Yet, one can bet that finding a greeting card among the bills and junk mail in the mailbox brings a smile to everyone. Greeting Card Universe has the selection, the fast shipping, and most importantly, the easy and prompt options to reach out, should a question or concern arise. Companies like Leanin' Tree should sit up and take notice. Thank you.”

Helpful Report

Posted 3 years ago

“Great SPEEDY RESPONSE to my email…and the answer to my question: are all cards made in the USA? YES! Is the answer!- I AM going to order all my cards from here starting NOW! AMS”

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Posted 3 years ago

“Love this site! Great selection of greeting cards and awesome to be able to personalize the cards! Customer service is excellent! Highly recommend!”

Helpful Report

Posted 3 years ago

Greeting Card Universe is rated 4.7 based on 1,114 reviews