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Gudrun Sjödén Reviews

2.7 Rating 89 Reviews

33 %

of reviewers recommend Gudrun Sjödén

Company Reviews

2.7

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

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Gudrun Sjödén 1 star review on 24th February 2023

Gudrun Sjödén 2 star review on 14th November 2022

Gudrun Sjödén 2 star review on 14th November 2022

Gudrun Sjödén 1 star review on 19th October 2022

Gudrun Sjödén 1 star review on 19th October 2022

Gudrun Sjödén 5 star review on 3rd September 2022

Gudrun Sjödén 5 star review on 3rd September 2022

6

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For about 10 years I have enjoyed Gudruns clothing: Serviceable, practical. quirky and fun to wear. For the last 2 years that enjoyment has been doused by the pandemic and and the loss of suppliers and workers. I suspect that Gudruns derogatory racially charged comments led to her stepping down from the company which led to the loss of her creative spirit. Currently GJ catalogues which I would delight in, picture ordinary, unimaginative styles lacking charm and detail. I have no interest in ordering them. It had been a good run.”

Posted 1 year ago

“Beautiful fashion but bad quality. 3 months ago I ordered a pair of woolen socks (34 euro!) that are already worn through. How does the production of clothing that lasts only last a few months and has to be thrown away fit in their "green soul" biological philosophy?”

Gudrun Sjödén 1 star review on 24th February 2023

Posted 1 year ago

“I've been a so-called "VIP customer" since discovering this company in a magazine advertisement in 2015. Beautiful catalogs and fun clothing. Over the past almost 9 years now, the Customer Service has been less than stellar and prices have gone up while the quality of the clothing has gone down. I am sad to say that rude and inadequate Customer Service is the main issue and the killer of my love for Gudrun Sjöden in addition to never receiving catalogs with the exception of 2 (!) in the past year of 2022 despite large orders and requests for said never received catalogs and being ignored by their customer service in Sweden and the instagram account based out of the Soho NY office. Much neglect and rudeness on their part as well with no attempts for goodwill with a loyal, "VIP customer" who received the full amount of bonus points each year and received a free $100 value purchase each time including this year. Hence, I decided to stop ordering in feeling not valued for my loyalty and amount of purchases each year... but did receive bonus points and placed an order last month in order to fulfill the $100 bonus item. My order, from what is apparently a new warehouse in the US, in Minnesota, screwed up my order. Once again, more rudeness from Customer Service and a refusal to send me a $10 wall calendar as a good will effort and apology for all of the customer service failure of the past year. Like other customers have stated, the new items, I notice, are tissue paper thin and even more see through than ever. I had even spent an additional $50 for the order I had placed, in going over the $100 bonus amount, against my better judgement. There was also some kind of snafu with the namesake of the company, Gudrun, over some kind of woke politics issue which personally I could care less about. Sweden has been overtaken by criminal migrants so I'm just glad that I no longer live there and apparently Gudrun has left the company in her formerly official capacity and moved to NY? Anyway, the company that remains is not one that I care to any longer do business with. I might buy some accessories if hopefully the quality of their socks and tights has not declined as much as the other apparel and especially, the customer service has. Customer service at GS has made me angry and regretful for doing business with them for the last time, as of today. It's a bloody shame, particularly when their instagram account does not respond to DMs concerning customer service issues after the Sweden office ignores or is rude to you, and now that the brand actually has a full service warehouse in Minnesota.”

Posted 1 year ago

“Looked at an item for a few days and finally decided to pull the trigger and purchase - it won’t let me! I see others in these reviews hve had the same issue for at least 2 weeks. Guess they don’t want the sales.”

Posted 1 year ago

“Can't buy anything in the sale as the payment gateway does not work. Really annoying. Get it sorted.”

Posted 1 year ago

“Why have a sale and you haven’t updated your payment gateway to deal with the load. A bit pointless if you ask me and will be disappointing a lot of customers.”

Posted 1 year ago

“The company somehow changed my account name to my sons name when he bought me a gift certificate. In the store, they revived an old account, and told me customer service would sort it out if I called them. On the phone with customer service, they blamed my son for messing up my account ( he couldn't have logged in, he doesn't have my password) and refused to honor the points for my purchases made in store. The agent was rude and disrespectful. She kept interrupting me. Before this I was a faithful Gudrunista, but now I see what people are talking about with the terrible customer service. Coupled with the steady decline in quality, I'm on the lookout for a new brand to purchase.”

Posted 1 year ago

“I purchased a wrap around jacket. When I tried iit on I realized that the front that wraps over the other side is not sewn correctly and bunches at the bottom where the front meets the hem. I showed this to at least 3 friends who agree with my assessment. Clearly it is a manufacturing defect. I missed the window of 30 days to send it back but the policy says a manufacturing defect item can be returned within 3 years. After 4 exchanges with Customer Service complete with pictures of the item on me, on a hanger, and laying flat. They would not take it back for a reimbursement or exchange as I requested. Amazingly they said my tailor sister, who agreed with my assessment of the defect, should fix it and they would pay her. Yes! They would pay her to fix it but they won’t give me a reimbursement or replacement. The jacket cost 125.00, not a small sum. My sister said she couldn’t fix it.. she lives pretty far away And has projects of her own. I offered to send it to Cust. Service and I did. Just received an e mail from them that says they still can’t see the problem and no reimbursement or replacement! 15% off on my next order. Unbelievable. Even my son can see the problem, “Clearly a hem thing”The jacket is being sent back to me. I sincerely doubt I will be using the measly 15% off.”

Gudrun Sjödén 1 star review on 19th October 2022

Gudrun Sjödén 1 star review on 19th October 2022

Posted 1 year ago

“I wonder if GS PR and customer service - team are reading all these bad reviews at all? Do they care? I wish they would address these problems and things would change for the better. Because I think their clothes used to (?) fill a real need in the fashion world. Because these unique clothes for me are actually NOT fashion, it's a style (that suits me). I am so disappointed by the quality drop in the last couple of years though; the fabric is getting thinner and the colour does fade too fast. For example my dark blue cotton dress "Soho": totally see through and needs something underneath. Then I couldn't resist the pink Liiva dress, unfortunate the colour is not sweat prove, so with the humid heat this summer my sweating caused the colour to running, changing from bright pink to a dirty orange under the armpits and completely ruined the dress. I can also agree with other people's feedback here that telephone customer service are extremely unfriendly. I almost felt like a criminal because I unwillingly caused confusion by ordering in the German sales as well as in the UK sales with 2 different accounts (I have an address in Germany as well, so I thought why not). There are sometimes more interesting items or different sizes in both countries, and why should it be different from Amazon or Ebay? But apparently I can only order in one of the two countries? The UK -GS lady was extremely aggressive and unfriendly to me. Not a nice experience, and not align with their ethos as they like to represent themselves . I would really love it if GS would sort out their customer service ethos and improve their quality of clothing again - everything looks so much lovelier in the catalogue, I really wonder sometimes if the stuff shown there is actually made out of the same fabrics as what they are sending to us customers....”

Posted 1 year ago

“There is apparently no communication between the UK trouble-shooter in Scotland (Dundee) and Stockholm, so if you have an issue with an order, just accept that it won't be resolved to your satisfaction. And any return will cost you ( re the small print.)”

Posted 1 year ago

“These clothes are poorly made with flimsy fabrics and are extraordinarily overpriced. I sent a $970 order back and received a $886 refund with no explanation of the difference. Beware!!!!! You can buy better clothes for a quarter of the price on Amazon. Soooooo incredibly disappointed as I've lusted after these clothes for years and decided to finally treat myself. DO NO BUY ANYTHING FROM THESE PEOPLE. IT'S A TOTAL RIPOFF. Fabrics are tissue thin. Quality is atrocious. Styles are for people in a convent or sing in a church choir. I paid $93 for a pair of pants I could get at Marshalls for $12. Awful, awful and awful. I can't say enough horrid things about these "green" people. What a joke.”

Posted 2 years ago

“Just cancelled an order with them because, yet again, a product they accepted an order for from me a week ago, and for which they estimated delivery by yesterday, will not be available for despatch for at least another week. I had to phone customer services in order to find this out (when I realised payment had still not been taken) and got a very frosty reception there. I stopped ordering from them for some time once before for similar issues but decided to give them another try. This latest botched order will be my last, I'm afraid. Awful service.”

Posted 2 years ago

“Purchased two pair of shoes as a gift for a friend. After 3 weeks of not receiving them I looked at tracking and they still showed the package was overseas. I’m in the US. I had to go out and purchase replacement gift because her birthday was in a couple days. I receive the GS order last night, 25 days later. Too late. I went to return them and found out they were final sale which I didn’t notice. They refused to even give me a credit and were flip and condescending. They blamed UPS instead of taking ownership. I complained on one of their many advertisments in the comment section, warning people their order could take almost a month to receive and my comment was deleted. Notice they don’t allow reviews on their website. Easy to stay in business when you just delete and silence any complaints. I will never trust this company nor will I support their bloviated self-impressed words with empty actions. Way to run a business GS. You must be rolling in dough like a pirate to throw away loyal customers. At least you won’t get my dough anymore. Maybe Gudrun Sjödén herself is too busy to notice what’s happening to her company. The reviews offsite aren’t so hot. Sad!”

Posted 2 years ago

“I am same writer as here below. Today, 8 weeks after GS has received my return, my credit card still has nor been credited......”

Posted 2 years ago

“First, the sizing is totally off. The skirt I bought was at least two sizes too large while I went exactly by the measurements. I returned the skirt, tracked it and it was received December 9, 2021, I still have not received a refund. I have emailed them several times and after I assumed in another email on January 30, that I was not going to be credited in an email I was told by the customer service person who answered my email that I used a wrong tone of voice--excuse me????? After seven weeks I have not received my credit.”

Posted 2 years ago

“Beware that wool can start pilling within three jours...instead of "after sometime" as said by Gudruns... Most shamefull, that they don't accept returning the item. Think this over before ever ordening!!!”

Posted 2 years ago

“Do not expect Customer Service to help with an order. I have loved this company for several years but their customer service is terrible! I placed an order on 9/24 and still did not have a ship date as of 10/3. I contacted customer service to see why it had not been shipped. They stated that the items were out of stock. I checked the website and only one item that was ordered was showing as out of stock. Contacted customer service again and asked that they send the in stock items or cancel the order. Instead of sending me the items they had in stock they canceled the entire order and lost a $500 sale. I guess they are doing so well that they no longer need customers. This is the second time I've had an issue and I doubt I will bother ordering again - there are plenty of other companies that cooperate, at least minimally, with their customers.”

Posted 2 years ago

“Dishes arrived months late with defect. Made in china!!”

Posted 2 years ago

“I was very disappointed by the quality of the products. On top of it, the return takes up to 4 - 6 weeks. The information about this wasn't available when I ordered the items. Again a very disappointing experience.”

Posted 2 years ago

“As a regular customer I am very very disappointed about the quality of an item I recently bought. It concerns a very nice woollen cardigan that I bought for Xmas. Today I hand washed it very gently and to my astonishment the colour used was not properly fixed. As visible in the photo's the red colour has run into the creme background and completely ruined the cardigan. I am not happy at all as the price you pay for the clothes is high. Adriana Cunningham Hulsmann Wageningen The Netherlands”

Gudrun Sjödén 1 star review on 6th March 2021

Gudrun Sjödén 1 star review on 6th March 2021

Posted 3 years ago

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Gudrun Sjödén is rated 2.7 based on 89 reviews