Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

H Samuel Reviews

2.6 Rating 289 Reviews

41 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 289 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

Write Your review

Tell us how H Samuel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I handed a precious item of jewellery to be repaired, this was given to me from a close passed on loved one. They did not repair it, they shortened the item so that I could no longer wear it. Even though I gave them photographic evidence of before and after, and not to mention how heartbreaking and distressing this is as it is recent passing of my loved one, the way they treated me felt callous and generic. All accountability was denied and I was brushed off with not even an offer of reimbursement for their evidential error. If I could give a "minus star", I would. I wish I had gone to a smaller, family owned jewellers that treats their customers with care and concern, with regard to their reputation.”

Posted 9 months ago

“I bought a pendant on necklace ,original price £499, down to £125 in sale in Ashton under Lyme branch. She asked did I want extended warranty which would cost quite a bit because based on £499, not price I paid. I declined. Bought on 20 June 2023 as 50th Anniversary present, my wife wore it for two weeks then said a link was broken. We took it back on 24th July and it was sent off to H Samuel suppliers for assessment. Those suppliers said that the chain was soundly made in their opinion so no free repair, it would cost £49 for one tiny link. There had been no rough handling of the necklace to snap it Shabby treatment by H Samuel which marred our Anniversary memories somewhat”

Posted 9 months ago

“Sylvia at the Sutton Coldfield branch was so helpful not only with the problem I went in with but also helped with a non related repair couldn’t ask for better service deserves a bonus”

Posted 9 months ago

“BELFAST CASTLE COURT BRANCH The extremely helpful and pleasant staff members, Sharon assisted me this morning, a beautiful friendly and professional girl, who went out of her way tho help me......I'll be recommending this branch to all my friends”

Posted 9 months ago

“Fantastic service , friendly staff . 0ne girl in particular named Nikki very friendly and helpful with helping me chose a new necklace and bringing back to life an old necklace .”

Posted 9 months ago

“Thank you H.Samuel Abbey centre for all your help and professionalism and for putting me at ease when I visited to have my ears pierced. There were three staff members all lovely helpful girls many thanks.”

Posted 9 months ago

“Thankyou Kim for being extremely helpful.. very polite and very professional... Thanks again....”

Posted 9 months ago

“Rhyl store is the best H Samuels And here why . The store staff knows their stuff. they are polite , respectful and help it every way to show off the item . I offer purchase items and always had a great experience . I am slow and look at a few things before choosing the item . I always have their guarantee which works well . Zoe the manger looks after the customers . Good prices a range of quality goods .”

Posted 10 months ago

“The Trowbridge H.Samuel Kirsty the shop assistant was great very thorough and knew her job and explained about my jewellery repair.Brilliant Service. Thank you.”

Posted 10 months ago

“Scarborough Branch Natalie was very helpful, I had a problem with my watch as I had my battery replaced in a Scottish branch but after a short while the watch was no longer working. Natalie replaced my old Radley watch with another Radley watch as it became obvious it was not a problem with the new battery. Very pleased with the service, would recommend.”

Posted 10 months ago

“Avoid: I received HSamuel gift vowcher fChristmas 2022 and still have not been able to use it...every time I walk into the local store (3 x now) my heart sinks - many poor quality items, definite lack of knowledge from staff members. I ordered a chain online to pickup in store so that I could return it if needed - lucky I did as the chain was tiny, looked nothing like the image or size stated, and I had to challenge a staff member to refund back on that Gift card after they said they dont do that. The week before, in the same store, another staff member confired there was no guarantee on jewellery - I challenged that again then another staff member confirmed manufacturers guarantee etc. Draining experience, there seems to be no real 'quality' for the work nor the products.”

Posted 10 months ago

“I visited the H Samuel Northwich store today. The assistants Hazel and Jodie were extremely helpful. They both gave good advice and service. I would not hesitate in recommending this store. Thank you both very much.”

Posted 11 months ago

“Staff are always very helpful,Denise Mortimer is a wonderful manager.its the best shop in the howgate and I am really sorry to hear it's going to close .I got my jewellery out of h Samuel for a lot of years”

Posted 11 months ago

“The staff helps us to the perfect gift and allowed us to use an online voucher to reduce the cost by 15%. The staff were friendly and extremely helpful”

Posted 1 year ago

“Recently bought a watch from H.Samuels in there Buchanan Galleries Branch. It was a very pleasant visit. Staff very nice and helpful. Was served by Stephanie, and she was lovely. Very attentive. She ordered watch for me informed me informed me when it came in. I'm very pleased with watch. Stephanie adjusted strap.”

Posted 1 year ago

“Went into the Meadowhall branch today to look at wedding rings, Tasha was very very helpful nothing was too much trouble from trying rings to advise on band width and ringing to see if could get rings made with smaller width, only went to look but ordered rings before we left, lovely staff friendly and helpful recommend them to anyone”

Posted 1 year ago

“Pleasant young lady extremely helpful changing battery and link on watch. Thank you Kate. Highly recommend the personal service.”

Posted 1 year ago

“Have again recently visited the Hastings store and once again the serves was first class. No amount of assistance was too much. The presentation of the store was well set out making it easy to find what I was looking. I would definitely recommend and will be visiting again.”

Posted 1 year ago

“Popped into the Rugby branch to get 3 rings reshaped and they couldn’t have been more helpful. Friendly and professional, I would certainly use this jewellers again and recommend to friends and family.”

Posted 1 year ago

“Customer service is awful, won't ever attmept to order from here again”

Posted 1 year ago

«
1
...
2
3
4
5
6
»

H Samuel is rated 2.6 based on 289 reviews