“Astonishing Company - DO YOUR HOMEWORK BEFORE USING!
Handler Protect are resisting paying out when they clearly should be. If you are a car dealer, my best advice would be to do extensive due diligence before using this company. If you are buying a car, I would strongly advise to be very careful buying a car from a car dealer that use Handler as a warranty company, their ‘warranty’ has yielded no benefit at all in my case. The alternator on my Audi SQ7 car has failed. The car is only 5 years old, has covered around 40,000m and has a full service history, without any known previous claims.
It’s taken around three weeks of headache and arguing with Handler from the initial point of contact with this company to actually receiving an email rejecting the claim, even though their independent engineer told the garage where the car has been that he could hear the bearings had gone in the component and it would be dangerous to drive the car. The car has now been off the road for well over two weeks. It is worse than appalling. Their website claims that this component is one of their top paid-out claims with the same manufacturer - but on cars double the age with double the mileage of ours (!!), yet this “failed claim” states that it’s rejecting the claim ‘due to the age of the component/vehicle’.
When I called the company today and spoke to one of their people there, he was rude, arrogant and extremely unhelpful. This is the second time I have experienced this with them, although I believe it may have been the same guy with whom I spoke on both occasions. As a business owner, I am genuinely shocked at how dreadfully poor these guys have been in this instance. There is absolutely no doubt that the component in question has failed, suddenly or otherwise), yet they are disputing that it’s failed. I am now going to test this in Court as I feel like I should now be a crusader to stop these companies taking money off of and doing this to people who are not so fortunate as I am. I will revert but I intend to throw the kitchen sink at this to get the correct result for all.”
“This is another example of a warranty not worth the paper it's written on. They will make you provide every conceivable piece of paperwork and proofs,and quibble every conceivable thing they can in order to make the process as difficult as possible. Also don't expect to actually be able to use your car for a week whilst you wait for their reply. (you can't start any remedial work until they have given you their decision) and then they will decline it anyway. What an absolute joke”
“Useless and heartless company.
I bought a second hand car in off auto-trader garage. The car came with 4 months warranty with Handler protect.
After 3 months of having the car, I started to notice faulty with the car (it gave me warning lights on dashboard). I submitted a claim, but after a fee days, the car stop giving warning lights and run as normal. I put the car into diagnostic anyways but the garage couldn’t find anything. And so I wasn’t given any quote for labour, diagnostic report etc.
Two weeks later, the car gave another exactly the same warning light. But I can only got a diagnostic slot 5 days after the faulty occured. This slot was only 3 days after the warranty cover expired. So I called handler and explained my situation. But all they say was “you don’t have policy with us”. My car repair cost is very expensive so I have to scrap it.
If they genuinely aimed to protect buyer and seller, then what’s the deal with 3 days after warranty expired? And I already let them know 1 month before warranty expires that something is wrong with the car.
Do not use. Useless scammer scum! Their aim is nothing but to gain money from us. They will reject any claims as best as they can.”
“Refused to cover repair stating that the part wasn’t covered very very rude on the phone made me feel like I was stupid they are an absolute joke stay clear”
“£900 I paid to cover most costly items , and 1st claim I make and declined ! Not surprised I suppose as they asked for loads and loads of info which they received pretty quickly,and then an email to sat “ Declined” due to small print and the fact the items needed replacing was not covered!
Absolute clowns!I will Never use them again !”
“Terrible service.
My vehicle broke down and had to use recovery to tow to garage. Made a claim and submitted the required documents but they keep saying that my doc is not valid. My 5 year's old van's engine blown all.of a sudden. Got an evidence from recovery, diagnostic report from vat garage, got service and mot history but they still don't agree at all.
All they left me to do is to take them to the court with full evidence very soon.
Such a pathetic company and service. All I can say to public is not to use this company at all. Such a big scammers and liars. 100% avoid this company. Shame on you and your service.
Date of experience: 10 March 2023”
“The “Gold” cover only covers failed parts, so when my clutch began to make a rattling noise and I took it to a garage for inspection where I was told that parts needed replaced that wasn’t enough. Essentially told only when said part fails, i.e my car breaks down on the side of a road, then and only then will the part/ replacement be covered by Handler Protect. Despite several attempts with the help of the local garage trying to explain it needs to be replace BEFORE it fails.
Avoid any dealership using Handler as they’ll find away to weasel out of paying because there’s no accountability. It’s just a worthless piece of paper.”
“Avoid this company, the warranty is not worth the paper it is written on, my daughters car suddenly failed, they said she should have known the oil pump was failing, they don't know how she should know, but she should know!! refused to honour the warranty claim, if you see a car with Handler protect written on the top, walk away, no compassion and no trust, a terrible company.”
“If I could give zero I would! Gold cover is not worth the paper it’s written on! I asked to speak to a manager as the person I was talking too was rude and arrogant… turns out he was the manager… seriously save your money and do not give these the time of day! Shocking!!!!!”
“I bought a used car with service history, 1 previous owner and gold cover with Handler Protect. The car catastrophically failed due to a failed alternator. This, apparently, is covered by the warranty. No, it isn't, because it may be old and suffer wear and tear. Therefore I was fraudulently sold a car without a warranty, as it seems any part of the car can be deemed old and therefore susceptible to wear and tear. There was no offer to pay any part of the claim. You should not be allowed to sell your product to used car dealerships. I will not be buying any further vehicles from the local dealership and advising people not to accept a warranty on a used car from Handler Protect. Absolutely disgusted.”
“The most stupid people that I have ever discussed with!! They ask for a diagnosis that costs more than the part that is covered by warranty just so you give up with the claim. Stay away from these scammers!”
“Absolutely joke. Although i was a gold member, they tried to hard not to pay the cost of the repair which was only 387 pound and imagine it was a heftier bill. Why am i paying for the warranty then? Avoid like the PLAGUE....”
