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Haus Direct Reviews

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to return an item for a month and a half. Every time I contact them they say that the customer service team is busy and ask to call me back. They never do. This seems like an unethical and illegal attempt to dodge a return. I still have faith that they will do the right thing and finish processing my return albeit a month and a half late. You have my contact information, Haus Direct.”

Posted 3 years ago

“I STAND CORRECTED.. you shouldn’t believe everything you see in these reviews. I was made to believe this company were fraudulent and would not come back to me BUT they have and I apologise profusely for my original review. I have not received my order yet but I wanted to leave this review now because I am fully confident that I will receive my order on Nov 7th as advised by delivery company. Million apologies to the staff that are obviously working hard, particularly to Sam who was friendly and professional. Please accept my humble apology- this is a genuine review by a new customer who wants to be forgiven for not having faith in Haus Direct, incorrectly may I add as they have just arranged delivery, made contact first, and will be delivering within the time frame advised on website. THANK YOU!!”

Posted 3 years ago

“I have been trying to get a response from customer services for 2 weeks. My TV cabinet had 5 to 10 days delivery. This was not met and I just want an update but nothing in response to numerous calls and promises of call backs and no responses to online enquiry tickets. The customer service is terrible. This company were quick to take my 310 pounds but are impossible to get responses and updates from. Will never use them again!”

Posted 3 years ago

“I purchased 2 display units and was very happy with my purchase. There was some delays in them being shipped over from Holland, but Customer Services were very helpful. Delivery was very Covid safe, which was excellent. Units were very well wrapped and had no issues once unwrapped. Couldn't recommend highly enough for value for money, quality, delivery or customer service. Won't allow me to upload a photo, will see if I can add once published.”

Posted 3 years ago

Thank you for your 5* rating feedback Louise. We value your comments and are pleased to learn we have managed your expectations successfully. We will pass on your feedback to our partnering courier and product team too. We hope you continue to enjoy your purchase from us, thank you for taking the time to share your experience and thank you for shopping with us. You should be able to click on 'upload image' if however you cannot view this please email us the image as we would love to see this and we can pass this on to reviews.co.uk to request if this can be assigned to your review. Thank you. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“If you are looking for a unique and boutique products I would not hesitate in recommending this company, I am a senior buyer for a large interior design agency and we use this company several times a month for national showhomes, I appreciate we are in difficult times right now but I think those that are experiencing one off issues for the first time are more likely to shout about an issue, I deal with Sam, Tom and Kirsty most months and the see these reviews against a company who do nothing but a fantastic job is sad to read hence my time spent on our businesses own experiences, we had 2 deliveries delayed a couple of weeks ago but our of the 80 or so deliveries done in the last few years this is seriously nothing to be worried about. Volumes speak a thousands words, personally to read the few experiences here and decide not to buy is your loss, keep up the hard work Haus, you have come a long way since we started trading with you. We love what you do and are excited about 2021. Excellent all round service and faultless experiences”

Posted 3 years ago

Thank you for your 5* rating feedback Mr Scilla. We value your comments and are pleased to learn we continue to manage your expectations successfully, once again we apologise for the previous two shipments, as explained by our team some supplies coming in from Holland and Germany are proving a little challenging but we are pleased the goods were received well and came just in time for your show house launch. We will pass on your feedback on to the team. We hope you enjoy your purchases from us, thank you for taking the time to share your experience and thank you for shopping with us again. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Your customer service is nonexistent.. I have been waiting for weeks for my desk. No email to confirm date of delivery NOTHING. Spoke to MD who was nice but completely overwhelmed. Just NOT good enough I wish I had taken my custom elsewhere £220 is a lot of money for me. EXTREMELY DISAPPOINTED!!!!”

Posted 3 years ago

We are sorry to see your 1 star review Samantha. We can see you contacted us on the 11th of November and you were speaking with Sam from our customer care team this was 3 working days after placing your order whereby we informed you that the delivery window for your Richmond desk carries a 'usual delivery window' of up to 30 working days. Sam has also notified you on the processes for delivery booking, we are sorry if this did not register with you at the time of your conversation with him. Sam has been part of our team for 7 years now and is one of our most knowledgable employees on service levels and product understanding and we are sorry if you feel our customer service is failing you based on your short experience with us to date. Your delivery as noted on your call will be booked in once this is ready for fulfilment, this could be 10-20 working days on this model or it could be the full 30 working days as advertised, unfortunately until this is at the final stages we cannot confirm this just yet other than provide you with the same delivery expected completion timeframe we have advised you of already. If however you are not satisfied with the service levels experienced to date we will happily issue you with a full refund and once again we are sorry to learn about your dissappointment, we value your custom and we thank you for choosing our company. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“I’m adding to the story of woe. I’ve ordered a sideboard - expecting 10-15 working days - 5 weeks in - nothing. I’ve emailed - phoned - no response. Nothing. Nil. Zero. I only just came across this and again I would say to anyone thinking of buying don’t. Haus direct have my money and I’ve no idea how to cancel the order without someone reading an email or answering the phone. Shocking and trying to work out who to escalate this to ...”

Posted 3 years ago

We are sorry to learn about your 1 Star review Alice. We are sorry to learn that you have cancelled your order with us and are pleased your order has been refunded in full. Please note the best number to call for a refund is 0333 242 0688 which is clearly advertised on our website, we are sorry you missed this as your call will always be answered Monday-Friday between the hours of 9am-6pm. The 'usual delivery' timeframe experienced by customers for the item you purchased carries a 10-15 working day window, you contacted us on day 19 requesting for a refund, your order had arrived in from our European despatch centre and was queued for delivery booking stages we are ever so sorry that this would have been 1 week later than expected resulting in your cancellation. Thank you for giving us this opportunity and we are sorry to see you go. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Well my desk was delivered 7 October and I have to say I'm really quite happy with it - just I ordered it 5 July so delivery was 70+ working days later. The desk is good quality and I managed to put it together with no issues. My company will enable me to reclaim the expense - but will Haus send me a VAT invoice??? No answer to my emails as usual - so I'm going nuclear now and taking the matter up with my friends in HMRC. I do have to say I will not be using Haus again and advise people to stay clear until they sort their customer services out and stop taking payment until delivery as per their mails.”

Posted 3 years ago

“Shocking company with only one objective, which is to con customers in purchasing items that they have no control over. They avoid any form of communication, and after weeks of chasing fail to deliver. Mr Rhaul K Devgan, you should be ashamed and embarrassed of your company. Avoid at all costs.”

Posted 3 years ago

“Fantastic service and massive credit to Joe, received my goods after 4.5 weeks delivery stated 2-3 weeks as a usual guideline, really happy with our TV unit and well worth the money, I would shop here again. Thanks HD.”

Posted 3 years ago

“Avoid. This place is an absolute con. I've not received my order after four months and they don't respond to email. They are conning you. AVOID.”

Posted 3 years ago

“This company is absolutely shocking - please don't order from here. I only wish I'd read the reviews beforehand. Placed an order for a sofa back in July, with a supposed 15 day lead time. Here we are at the end of October - still no item. I've called and emailed SO many times I've lost track. They never respond to emails and you get through on the phone, you are promised a call back which never happens. It's an absolute shambles. I don't know why they aren't more upfront about delivery times for starters an I've never ever experienced such poor customer service in my life. Honestly appalling. Please don't make the same mistake I did and avoid avoid avoid at all costs. It's a scam.”

Posted 3 years ago

“Please, please void Haus Direct. I ordered a chair on the 7th of August. After weeks and weeks of waiting with no updates, being unable to check anything on their site, and not being able to speak to anyone in their sales team, my order was cancelled today (14th October). They are absolutely useless. They bill you, so they have your money, and then you never hear from them again. Zero customer service with no means of speaking to anyone. I wish I had checked reviews before this absolute waste of time and money. As nearly all other reviewers have said - AVOID THEM!”

Posted 3 years ago

“Absolutely appalling service, shocking really. I urge anybody using this company to think again. Ordered a new desk for my daughters 15th birthday, missed that, missed also the first half of term and still NO sign of it and NO communication from Haus Direct. Have asked for a refund now but expect we will not see that for some time. Had to click one star to write this but even this would be too much really.”

Posted 3 years ago

“Placed an order 7th September for a desk stated to be in stock at the time of placing the order. Clearly stated that order could take up to 30 days. Well 30 days have arrived but NO desk NO contact from Haus to arrange delivery NO update from Haus NOTHING. Tried ringing their phone number kept on hold for about 5 minutes only to get an answer phone saying that they are not taking calls and to leave a message. Cant see point in leaving a lessage given all other bad reviews. I would never recommend this company due to the very poor customer service. Cant comment on the quality of their products because it has NOT BEEN DELIVERED.”

Posted 3 years ago

“I am very happy with the quality and price of the desk I purchased as part of a scheme my employer has to enable workers to work safely and comfortably from home. Were my review based on this alone, I would give the company five stars. I am also very happy with the delivery company which were used - IT Distribution UK Ltd. They were very sympathetic to all the problems I have had with Haus Direct around the waiting time for the product and extremely poor responses to my calls and emails (ie, non-existent until I evoked my Consumer Rights and potential Breach of Contract). They arranged an extremely prompt delivery and delivered my desk exactly when they told me they would. Their staff were exceptional - friendly, polite and helpful. Haus Direct, Joe was very helpful and gave me an hour of his time on the phone, eventually, but WHY did it take so long for you to respond to my many emails and phone calls? To improve and gain 5 stars, you really do need to make it much clearer to website visitors that certain items of furniture will take four to six weeks to arrive in the UK and that you can add on further weeks the other side for standard warehouse-to-home delivery. Embedding this in a tiny section right at the bottom of the page for customers to click on simply isn't good enough, in my view. If you say you will not debit the purchase cost to the consumer until the items are dispatched. you really do need to adhere to this (hence the evoking of potential Breach of Contract). And, finally, if customers ring you or email you, PLEASE RESPOND! All ended well in the end, but I wouldn't recommend Haus Direct to my friends or colleagues.”

Posted 3 years ago

“Further update to my order dated 5 July (2020). I had a call from Haus a few days ago saying delivery would be about end of Sept. We had a long discussion about the bad reviews (incl mine) - Haus even now seem to me to be blaming customers for complaining and not looking at their own process and (lack of) communication. Anyway, had a call from the transport co today - delivery fixed for 7 October so I've increased my rating to 2 stars. Will update next week. I am sure Haus is genuine, that there has been a very significant increase in orders - does seem to be the desks for people homeworking that is the issue and all of you will get your orders in the fullness of time. In my case 70 working days or 3 months and 2 days (assuming delivery is as scheduled).”

Posted 3 years ago

“I ordered a desk on 4th August and money taken the same day despite the web site saying the money wouldn’t be taken until the desk had been despatched, several phone calls and emails later the desk finally arrived on 22nd September but the drawer parts were missing so it can’t be fully assembled. I and my husband have called numerous times, sent emails and logged a ticket on the help desk with photos of what we do and do not have and we have had absolutely no response despite when phoning them they promise someone will call back, I have never had customer service like it. We have a desk which is not fit for purpose and nobody will help us get it sorted out, I have even emailed stating I want to register a complaint and absolutely nothing!! AVOID THIS COMPANY THE CUSTOMER SERVICE IS SHOCKING. I guess the next step is now the retail ombudsman”

Posted 3 years ago

“Excellent service to provide information regarding stock prior to order, delivered timely and plenty of communication received about delivery. Thanks”

Posted 3 years ago

“Same as below. I have shopped with HAUS and had a nice experience not had any first hand issues as per negatives below, girls on the front desk are friendly and product has been delivered in an immaculate condition with the goods as expected if not better. Ordered a console now looking or order the matching side table to finish our room off! We will shop here again. Thank you.”

Posted 3 years ago

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Haus Direct is rated 2.5 based on 406 reviews