Haus Direct Reviews

Name: Haus Direct
Address: 185, Newgate Street Retail Store, Bishop Auckland, Co. Durham
Rating: 2.52

2.5 Rating 406 Reviews

37 %

of reviewers recommend Haus Direct

Company Reviews

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Metrics

2.5

Based on 406 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

01388 602 640

Email:

Sales@hausdirect.com

Location:

185, Newgate Street Retail Store, Bishop Auckland
Co. Durham
DL14 7EL

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Haus Direct 5 star review on 29th June 2020

Gemma Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took around 1.5 weeks. Customer Support was excellent, they provided the DPD tracking number. Product great, happy with everything.”

Helpful Report

Posted 3 years ago

“Can't Swear here, so will keep this short. ordered a desk on 6th July. Had a call telling me 2-4 weeks lead time. Still waiting now. 4th September and counting. No communication from Haus Direct. Constant calls from me. The worst customer service I have ever experienced.”

Helpful Report

Posted 3 years ago

“Absolute scam, they will take your money and not provide you with a product. They don't reply to any of their communication and completely ignore you. I have waited over 3 months for an item of furniture and no sign of it.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS. The goods (desk) arrived damaged (and late). The delivery company assured me that Haus Direct would have loaded the goods in the damaged state and that they were not responsible. As such they advised me not to accept. I rejected the goods and since then have been constantly requesting a refund, to no avail. The Help Desk ticket now has 11 entries, 10 of them mine with one holding response from them. Urgent call back from "accounts department" when finally through to customer service never happened. Still £130 out of pocket.”

Helpful Report

Posted 3 years ago

“Worst company ever ! I have made an order on the 5th of August and still nothing to receive and no updates at all. Keep calling them , no one replies”

Helpful Report

Posted 3 years ago

“This is my second post - see below for earlier review. Well I want to add some balance too ... here we are 31 August 2020, ordered a Richmond Desk 5 July paid 5 July 2020 - still not heard anything about delivery. The Haus website https://hausdirect.com/indoor/working/desks/maja-richmond-desk-chrome-glass-high-gloss-white.html says - today - there are 7 in stock and "Standard Delivery usually between 20-30 working days 2 Man delivery service to room of choice optional extra". My order confirmation also states payment is not taken until delivery - so, you make your own unbiased opinion and I challenge Haus to say any of the facts in this review are incorrect! For what its worth, I do believe (based on other reviews) that delivery will occur ... one day .. and the quality is good. My criticism of Haus is that their website is at best misleading and at worst states a load of lies. Most of us would wait for delivery if we were told the truth and not continuously fobbed off. So HAUS - state where this review is incorrect!”

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Posted 3 years ago

“Thanks haus, product finally arrived after 2 weeks, initially a little concerned with reviews but took the chance on you and you certainly fulfilled, so sorry to have doubted you. Great service all round and Joe was a great help with pre purchase advice provided. Highly recommend you moving forward and just wanted to share my experience as I can see many seem to complain and only fair people year the truth about positive experiences as we certainly are more than satisfied. Thank you Joe and to your team for proving your worth. All the best.”

Helpful Report

Posted 3 years ago

“Pleased we made our purchase with haus direct, great product and was well worth the wait. Item stated 4-6 weeks goods arrived in 7 weeks, fantastic quality from Holland and delivery guys couldn’t do enough, we will certainly be back and would not hesitate to recommend! 5* experience for me.”

Helpful Report

Posted 3 years ago

“AVOID!! Ordered desk and money taken, but no communication whatsoever regarding the status or delivery. Have contacted numerous times by email and phone. No one ever calls back (switchboard must have logged 20 urgent callbacks). Cannot even cancel as I've yet to speak to anyone from the company apart from switchboard who cannot do anything but log a callback. Beginning to wonder is the business is legit. Stressful dealing with Haus Direct, not worth hassle. Save yourself the time and hassle, but somewhere else.”

Helpful Report

Posted 3 years ago

“Customer service do not reply to anything - Delivery time has lapsed yet money has been taken. I intend to take this further.”

Helpful Report

Posted 3 years ago

“Thank you haus direct, ordered 2 chloe accent chairs for our living room, arrived swiftly and booking team were a great assistance at the time of ordering. We will certainly be back and can validate this company is genuine, sad to see some people complaining the way they are as our experience was nothing like theres!”

Helpful Report

Posted 3 years ago

“Terrible customer service. Took my money the day i placed the order 21/07/20. Desk was stated as in stock with 5-10 days delivery. Still waiting for my desk. Cannot get in touch with anyone apart from the switchboard. No returned calls. Customer service tickets ignored. The furniture ombudsman needs to be made aware of this company - fraudulent.”

Helpful Report

Posted 3 years ago

“Ordered my desk which was in stock 2 months ago and still have not received anything yet. Impossible to get in touch with the customer service in any way or manner. (Tried both phone and email). They took the money straight away the same day I raise the order despite saying differently on their terms and conditions. An absolute nightmare! Don’t buy anything from them. Awful support!”

Helpful Report

Posted 3 years ago

“The worst company I have ever dealt with. Desk I ordered said in stock. Order said 4-6 week delivery. I am, now in week 12 and they do not care at all. Nightmare customer service. NEVEr USE THESE PEOPLE.”

Helpful Report

Posted 3 years ago

“AVOID LIKE THE PLAGUE!!! Ordered a desk 11/5/20. Money taken 12/5/20. Cancelled order on 01/06/20 as no customer care and past expected delivery date. Desk delivered on 17/07/20 despite me cancelling the order. Now they will not pick it up or issue a refund. Terrible service!”

Helpful Report

Posted 3 years ago

“My order for a desk was placed on 14 Jun with a 4 to 6 week delivery time, Im still waiting, even though the payment has been taken from my account.”

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Posted 3 years ago

“Ordered a large bean bag for the garden in April. They took payment very quickly. It is now mid-August and our order is still processing. They do not answer the phone, they do not respond to emails. 1x email saying our order is delayed, which given Covid and everything going on is to be expected, but it's now August. We recieved an email saying we could cancel, so we tried to cancel. The link doesn't work. They do not answer the phone, they do not respond to emails ...... I know Covid has disrupted things but many other companies have coped very well. We ordred on April 5th and it is now August 17th...... We are planning on redecorating our whole house and building new bits ..... we won't be coming back to Haus. Sometimes you place an order to see what happens, as you may have some future plans. At least we now know how useless Haus are.”

Helpful Report

Posted 3 years ago

“Ordered a desk, they immediately took the money but I have received no update on the order and it is still listed as processing. I have since called, emailed and messaged the help desk to request a cancellation and refund and have had no response. Every time I call I get through to switch board and they can not help. Please can someone cancel and refund my order. I am reporting to my credit card company and trading standards. Thanks.”

Helpful Report

Posted 3 years ago

Thank you for your comments Elizabeth. We are sorry to learn about your 1 Star review. Please can we make you aware that you placed your order with us on 27th July and today is the 14 August (14 working days later) this item clearly indicates a 6-8 week lead time on the product page (HD-1002701) located below the 'add to cart' button labelled 'Delivery Details'. As discussed on the telephone today your order is released from our holding despatch centre in Holland, goods are required to be released in order for item (s) to be transported, if we do not allow for a transactions despatch to commence we cannot fulfil an order within the usually expected timeframes, hence the payment request submitted at the time of despatch from Holland, our system restrictions are something we are working on to educate customers along the transactions cycle to display more than just 'processing' as this will move to completed on the status change you will see which sadly is very limited in its functionality. What you do not get to see are the different levels of processing stages which take place and that is something we are working on at present, we apologise for the limited status changes you can access at present. The delivery window as explained today is set simply to facilitate the logically elements associated from getting the item from A-B, our timeframes also factor the queued delivery window's our teams are maybe experiencing at that point in time with high levels of demand or logistical delays with any one of our transport partners who may have their own reasons for delays which impact the general timeframes we experience as a whole, hence our 'usual' delivery guideline indicator available for every product. We value your custom and are very sorry to see your request to cancel your order, thank you for giving us this opportunity and once again we are sorry you did not see the delivery window noted online as this may have changed your experience with us had you known this was the delivery timeframe from the offset. Thank you. Customer Care Team H A U S D I R E C T

Posted 3 years ago

“Very very poor. Ordered a desk 28 June, money was taken and confirmation sent. No sign of the desk and emails and phone calls to obtain a progress go unanswered. Really disappointing - I will be raising a chargeback dispute with my credit card issuer.”

Helpful Report

Posted 3 years ago

“Ordered a desk in June on the basis the website said it was in stock. The website also said payment would only be taken when the desk was despatched. They took the cash immediately! Despite numerous emails and calls I have not been able to get a response on delivery times. The next step for me is to reort them to Trading Standards as this feels like a scam.”

Helpful Report

Posted 3 years ago

Haus Direct is rated 2.5 based on 406 reviews