Health Co Reviews

Name: Health Co
Address: 6/8 Combarton Street, Brendale, Queensland
Rating: 4.63

4.6 Rating 814 Reviews

91 %

of reviewers recommend Health Co

4.6

Based on 814 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1300769038

Email:

info@healthco.com.au

Location:

6/8 Combarton Street,
Brendale
Queensland
4500

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the past, I bought one Prana on (400 g Vanilla flavour) from a nearby Woolworth store and I really liked the taste and everything! However, I recently bought Prana on (French Vanilla) 1.5 kg from Prana on Website. This time my experience is completely opposite. Even though the purchase process was smooth and I got regular notification during the delivery process. But it tastes extremely sweet and unnatural. Moreover, it’s not truely digestive. After a second try, I decided not to try any more! I find this product is really unsuitable for everyday use. I feel is the product needs to be reviewed in the lab for improvement and to gain popularity!”

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Posted 3 weeks ago

“I’m still waiting for purchase to arrive 10 days later.”

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Posted 5 months ago

“Packaging was open and in a damaged box. Driver left the package on my driveway.”

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Posted 9 months ago

“RE: order 71617 I am awaiting return address for a full refund. I advised in an email the following: From: Susan Diffey Sent: Tuesday, 6 August 2024 3:41 PM To: 'sales@healthco.com.au' Subject: RE: Order ref: 71617 incorrect product sent Hi Sam, thanks for your input re these two different product codes However, the ingredients for product code 406151 have changed their potency i.e. Product: 301553 V’s product 406150 e.g.: Nicotinic acid (B3) was 29 my now 5 mg Thiamine (B1) was 50 mg, now 25 mg B2 was 20 mg now 5 mg B3 was 20 mg now 5 mg B5 was 50 mg now 25 mg And it goes on & on. Every ingredient in this product has been altered to a lower dose. This is why I ordered the product code 301553 x 240 caps x two bottles. I have not opened the product code you sent me being (406150) as I still have product code 301553 in stock, however I ordered & want product code 301553 & if you cannot provide me with this product that I ordered then please initiate a full refund & a return address for product code: 406150 x 2 bottles 240 cape each to be sent back to you. Thank you Regards Susan Diffey”

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Posted 9 months ago

“Unfortunately I never recieved my order. I have lodged an enquiry about when and where it was left but I have had absolutely nothing from the company that delived the parcel.”

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Posted 9 months ago

“I may be pleased with the product but disappointed that l was sent bottles (3) with short expiry dates”

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Posted 10 months ago

“Not happy with last shipment of black seed oil, shipment was old stock. I have been a customer for a long time and if I don't get fresh oil I will be changing companies. Stephen Jones”

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Posted 11 months ago

Hi Stephen, Thanks for your feedback. At the time your last order was placed, this was the only available batch of Black Seed oil. However, we have a fresh batch available now and can replace the entire order free of charge for you. We will get in touch with you to organise this. Regards Sam

Posted 11 months ago

“An email was received when the order was placed but no more correspondence regarding delivery until I emailed to follow up the order 5 days later!”

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Posted 1 year ago

“Bought 15litre cask. Still cannot use as no tap delivered. Sent two emails. No reply.”

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Posted 1 year ago

“Needs improvement on the delivery. It say delivery is around 3-5 days but in reality it took them two weeks before they sent out my order.”

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Posted 1 year ago

“Unfortunately I still have not received my purchase. The auto-correct on the online shop changed the post code of the shipping address so the purchase was sent to the wrong location. I alerted Health Co to the issue but it did not help. I received a phone call from the post office of the wrong location and explained that the post code was incorrect. The purchase then sat at that post office until it supposedly gets returned to Health Co. Maybe once they receive it back they can actually send it where it needs to go.”

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Posted 1 year ago

“I am rating 2 stars due to the major delivery delay. Placed my order on Monday and no delivery until the following week Wednesday. That is 9 days for delivery from their Capalaba store to Calamvale (23.5km distance). Items were of a good price. However, knowing now how long the delivery takes, might as well drive over there to pick up my items.”

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Posted 2 years ago

“Unfortunately, I received the product damaged, currently engaging with a team member for a resolution.”

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Posted 2 years ago

“I ordered some Magnesium tablets recently. I received notification to say that the parcel was on its way, then again to say it was delivered. There was nothing in my letter box. Then another email to say that there was a problem with delivery and to go to local Australia Post to pick it up. I went there, they had nothing for me. They looked at the email from Sendle and Australia Post and told me it was a scam. Then at the end of the week I received another email from Sendle to say parcel had been delivered but could not find it anywhere. A couple of days later, I went to get my car out of the garage which was closed, and found a small cardboard box on the shelf near the garage door. That was the parcel I had been looking for. While I appreciate finally receiving the order, I am wondering how I received scam notification regarding the tracking of the parcel through Sendle and think this should be investigated as I would hope my order was confidential to HealthCo and not having my details shared. This may have nothing to do with your company but it has concerned me and I feel unsafe ordering on line in future.”

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Posted 2 years ago

Hi Your order was received on 21st March and dispached on the same day. It was sent with sendle as they are much faster that Australia post in your area. Your order was delivered within less than 24 hours on the 22nd march. We did not send your parcel with Australia post and our tracking email (21st march 3pm) indicated that it was being sent via sendle with tracking number and a link to track your order. So we are not sure how you assumed that it was being sent with Australia post. Really disaapointing to see that Australia post will call an email a scam without knowing the facts. It seems to us that you had another delivery coimng in from Australia post and you are confusing it with this one. Because there is no way you'd get a notification from Australia post for this order. Regards Sam

Posted 2 years ago

“As I've yet to receive my order I can't comment on the service. It's frustrating when you can't track your order as the Aramax tracking never works.”

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Posted 2 years ago

“I am very happy with the White Wolf Vegan Protein Powder I purchase - and the prize is amazing. Sadly my last order came with less than satisfactory customer service. I ordered on the 29/12, and orders usually ship quickly, but when I'd not received it by the 6/1, I emailed the company. After a few days of no response, I called, and the person answered the phone 'yep' - I had to confirm I was calling health co to make sure I had the correct number. I was told there had been an issue with the shipment (seals not sealing properly) and that the new one had just arrived. I was given an apology for the delay, but it would have been better for me to be advised of that from the start, without me having to email AND call. I'll continue to purchase from Health Co because the price beats anyone else I can find online or in a retail outlet.”

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Posted 2 years ago

“Good product but delivery service is terrible. Way to slow”

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Posted 3 years ago

“Customer service at Health Co was good but parcel has still not arrived. Delivery service has noted the parcel at Sydney depot for close to a week and no sign of delivery. Very disappointing.”

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Posted 3 years ago

Health Co is rated 4.6 based on 814 reviews