Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong product delivery . far off”

Helpful Report

Posted 7 years ago

“Ordered on 6 Nov, still havnt received my item, Kevin Forrest and Viv Turley”

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Posted 7 years ago

“Pensaba que el producto vendria en su caja original, no una caja de carton sin mas...era un regalo y quedo cutre cutre. Por no dcir q viene super arrugada la tela de la almohada que tuve q desmontarla antes de usarla y plancharla , en fin....que barata la almohada no es para venir empaquetada asi.”

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Posted 7 years ago

“Item didn't fit my tv (tv safety strap). Offered refund if returned unopened but had to open packet to see if it fitted. Effectively wasted money.”

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Posted 7 years ago

“When the item arrived it was marked. No response to my emails informing them so.”

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Posted 7 years ago

“Product arrived damamaged I rang and spoke to Oliver explain item was a Xmas present for daughter. He said he would contact next day never heard anything. Had to contact eBay for full refund”

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Posted 8 years ago

“I had to send the package back. It said on the website that the package contained 6 boxes of washing powder, but only one was sent. When I asked about it, I was told it was a 'mistake' on the website. Still, it would have been nicer if I had been sent the six boxes that were announced.”

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Posted 8 years ago

“Ordered 11 days ago, no delivery as yet. Have emailed to ask when I will get my order but had no reply. Poor service.”

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Posted 8 years ago

“Unfortunately the only review that I can give is that I have not received the item I ordered. The shipping information indicated that shipping international takes 5-10 business days. It is now 16 days since the date it shipped and I still have not received the toilet seat.”

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Posted 9 years ago

“Sent wrong size item. Then wanted me to buy same item again in correct size as well as pay return postage for the one bought originally. Also blamed sizing error on me as the buyer.”

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Posted 9 years ago

“I'm sorry but i received a wrong goods. two canopies and no one coot. A mistake may happen. Thanks Regards Francesco Lis”

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Posted 9 years ago

“We were told via email our purchase had been despatched on 13 Jan. It was delivered on 23rd, only when we contacted the supplier direct.”

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Posted 10 years ago

Hello, I am very sorry for the delay with your order. There was an unforeseen supply issue with this item at the time which we informed you of immediately and ensured that we kept you up to date with the progress. We do hope that you are very pleased with your purchase and would love to see you again in the future. Kind Regards The Hello Baby Customer Care Team

Posted 10 years ago

“Still awaiting delivery 2 weeks later, although item showed as in stock at time of purchase. Poor”

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Posted 10 years ago

Hello, I am sorry for the delay in delivery which was due to an unforeseen supply error at the time that you ordered. We made sure that you were made aware immediately of the delay and were then kept up to date on the progress. I do hope that you are very pleased with your purchase and would like to thank you again for your patience and understanding whilst we resolved this for you. Kind Regards The Hello Baby Customer Care Team

Posted 10 years ago

“Refund took nearly 3 weeks from return date and after numerous emails and calls to customer service.”

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Posted 10 years ago

“Arrived very promptly, quicker than expected.”

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Posted 11 years ago

“The Child and Pet Gate I bought only lasted 5 Weeks before a 5yr Old managed to open it as the locking handle fell apart. They are saying it is possible MISUSE! Do 5yr olds not come withing the catagory Child and Pet Gate. All I wont is the product I paid for fit for purpose”

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Posted 11 years ago

“I emailed a question which was not answered, so I re-emailed a second time only to be told they had a "thread" to prove they had responded to me the first time, but I never received. They still did not address my concern and by this time I had taken a chance on the items and purchased them, which had the question been answered I would not have bought! Very slow to leave feedback.”

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Posted 11 years ago

“I havenÂ´t received my product yet.”

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Posted 11 years ago

Hello Baby is rated 4.4 based on 3,380 reviews