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Hello Baby Reviews

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

Company Reviews

Product Reviews

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Hello Baby 5 star review on 11th December 2022

Hello Baby 5 star review on 6th December 2022

Phyllis Branham

Hello Baby 5 star review on 30th November 2022

Hello Baby 5 star review on 30th November 2022

Hello Baby 5 star review on 15th November 2022

Hello Baby 5 star review on 10th November 2022

76

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order over 3 weeks ago,still no sign of it also ordered another product 2 weeks ago no sign of that either,I have been emailing but told have no order on their system even though have email confirmations so i opened a dispute with paypal for a refund as toatal order csme to over 300 euros,Im in Ireland didnt think would take this long or be ignored after they took my money.”

Posted 3 years ago

“I have a Janod Happy Day Cooker purchased from you that is faulty and needs to be returned. However, my emails to you have come back as undeliverable and nobody is answering your phones or web chats. I have also tried to contact you via face book and what’s app with no response. I am extremely disappointed as this item was purchased as a birthday present for my granddaughter.”

Posted 3 years ago

“This took forever to be sent to me. I just got it yesterday and it isn’t even the correct item. This spout allows spills to happen. Why in the world would I want that?”

Posted 3 years ago

Hello Alex, We're sorry to hear about your experience. I had a look at your order and I can see that we received your order on 19 Apr 2020 at 22:25 and was dispatched and collected from our warehouse the following day at 15:39. Unfortunately due to the current situation a lot of our international shipments are delayed. After a percel gets collected by our courier the parcel is beyond our control. Please get in touch with our customer service team to arrange for a replacement or a refund for the incorrect item that we sent. Their email address is: customerservice@hellobabydirect.com Kind regards, The Hello Baby team

Posted 3 years ago

“My order still not arrive, emailed and called to your client services and receive no response. I paid extra cost for shipping in 10 business day, now I need to buy a bath tube for my grandson at the local store. Very disappointed of your service.”

Posted 4 years ago

“Easy transaction and fast delivery. But why are the shipping costs cheaper through ebay?”

Posted 8 years ago

“I bought a dolls house for my child's first birthday present. Item arrived quickly however part of it was broken. Emailed customer services in regards to this for them to take 2 weeks to respond to just tell me to stick it back together myself with PVA glue... Hardly the point and not really what you should expect when you spend a lot of money on something. Really disappointing response.”

Posted 1 year ago

We were genuinely trying to suggest a quick fix to the issue. Unfortunately items which are glued can sometime get unstuck. We also offered to ask the supplier to send a replacement part.

Posted 1 year ago

“Do not order from this company. My order did not arrive. I emailed twice and phoned four times to try to find out where my order was, there was no reply to the emails and nobody ever picked up the phone. My only choice now is to try to get my money back from my credit card company. Terrible company with disgraceful customer service.”

Posted 1 year ago

“I ordered on the 14th of November and got the info that my product will be delivered 5-10 working days. Haven't heard anything since, and today (1st of December) I receive a feedback-mail from you about what I thought of your service. Since I haven't received my product yet I'm not pleased with your service. Please send me my product first.”

Posted 1 year ago

“I am going to say terrible. I have no idea where my order is. I am hoping to get tracking details but so far have not. I ordered on Oct 17th and had hopped it would be here by now. PLEASE SEND ME SOME TRACKING INFO or at least an email.”

Posted 1 year ago

“Item was incorrectly shown as features have now changed. Customer service not helpful when I tried to resolve, and it is still not sorted.”

Posted 1 year ago

Hello Jennie, A prepaid return label was provided for you to send this back. We apologise for any inconvenience but trust that since you have not been back in contact, this has now been resolved. Kind regards, The Hello Baby Team

Posted 1 year ago

“No good, i paid 25franc”

Posted 1 year ago

Hello, We can't see any contact from you about this - would you kindly clarify what your issue is with this item? Kind regards, The Hello Baby Team

Posted 1 year ago

“Poor service, poor item.”

Posted 1 year ago

Hello Heather, We can't see any contact from you about this - would you kindly confirm the reasons for your comments and we will see if we can resolve these for you. If there is anything further, please let me know. Kind regards, The Hello Baby Team

Posted 1 year ago

“Leider wurde meine Reklamation immer noch nicht erledigt”

Posted 1 year ago

“Ordered delivered on time.”

Posted 1 year ago

“The item I received was different than what was marketed to me. Be wary when ordering that you might receive a different item.”

Posted 1 year ago

Good Afternoon Corrie, Please note that the Little Green Sheep makes Snuzpod products. They have simply removed the Snuzpod branding from this box - the item is exactly the same as that which you ordered just with a different box. Kind regards Hello Baby

Posted 1 year ago

“Order arrived quickly and was well packaged”

Posted 1 year ago

“Excellent service, easy checkout process and goods received in good time. The breathable crib is just what I needed for my newborn baby and was easy to wash and fit.”

Posted 1 year ago

“My little grandson loved it, he can sit in it with his toys without loosing them. Great value for money. Would definitely recommend”

Posted 1 year ago

“Placed order paid for next day delivery £5.99 got it two days later sent email asking for refund of delivery got an apology but now have to wait for hello baby to claim off of DPD for next day delivery cost before I get my refund as they say sometimes this is out of there control why advertise next day delivery if it cannot always happen”

Posted 1 year ago

“Very cute black dog baby walker, liked the use of wood instead of plastic.”

Posted 1 year ago

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Hello Baby is rated 4.4 based on 3,380 reviews