Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am in Canada placed order 10 days ago. Haven’t received anything and email customer service no answer, everyday receiving ad email closing sales. very disappointing.”

Helpful Report

Posted 1 year ago

“I placed an order a month ago. I'm in Canada so I expected it to take some time, but I haven't received anything and customer service isn't answering my email. Very dissapointed.”

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Posted 1 year ago

“The most frustrating experience. Bought the Phil & Teds Escape back carrier and although a nice carrier, our son didn’t like it so we wanted to return it only to realize afterwards that hello baby is pretty much the only company in modern times that do NOT provide free return, return labels or have any information whatsoever in how to go about. So we had to figure out the return address, how we should pack it to be able to get a refund and also pay £50 to return it from Stockholm/Sweden. So we paid pretty much £50 for our son to sit in it for 5 minutes and the carrier was £240. Hello baby? Hello 2023! Have free refunds and provide labels! Never ordering from your company again and if anyone asks about you I will recommend to steer clear from you. It’s just not worth it.”

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Posted 1 year ago

“Regarding international shipping, in this case Norway, I still haven’t received my item. I placed my order almost 2 months ago. It was supposed to arrive in 5-10 business days, as Hello Baby advertise clearly on top on their website. On the shipping confirmation it said that the estimatet delivery time was 23/12-22 (6 weeks ago). Not acceptable…”

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Posted 1 year ago

“Ordered the item over a month ago and never received the items. Contacted customer service multiple times with zero response. Complete scam!”

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Posted 1 year ago

“As others have complained, I have not received my item and despite 3 emails and messaging them, I have not received a response. I placed my order almost a month ago - 11/25. It was supposed to arrive in 5-10 business days. It is well beyond that. The item was a gift and I no longer have any use for it. Terribly frustrated with the lack of response. DO NOT DO BUSINESS WITH THIS DISHONEST COMPANY.”

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Posted 1 year ago

“Do not order from this company. My order did not arrive. I emailed twice and phoned four times to try to find out where my order was, there was no reply to the emails and nobody ever picked up the phone. My only choice now is to try to get my money back from my credit card company. Terrible company with disgraceful customer service.”

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Posted 1 year ago

“Ordered back in November, today is December 17 and NOTHING! Christmas present that needs to be mailed to Texas. Very disappointed, no one has explained why it is taking so lon. I won’t be ordering anything from here again. The charges cleared my credit card in November…..terrible customer service, no way to track orders”

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Posted 1 year ago

“Not Hello Baby's fault the postal service was on strike, but still waiting for my order shipped 15 days ago. Even with the strikes, I would have expected to have seen my order by now. Last communication from Hello Baby was dated 9th December saying "shouldn't be too much longer". Not a good overall customer experience of Hello Baby.”

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Posted 1 year ago

“Commande partie le 21/11/22 et qui est bloquée à la douane depuis… mon bébé dormira par terre… il Arrive bientôt et son berceau n’est pas arrivé…”

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Posted 1 year ago

“I can’t properly comment because I have yet to receive toy or even know when it might be coming. Please could you let me know when I will receive my purchase? Thank you Karen Caisley”

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Posted 1 year ago

“Not recieved”

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Posted 1 year ago

“We have not received delivery of our order”

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Posted 1 year ago

“Item not received no help in tracking wish i never trusted Hello Baby will never purchase from them again.”

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Posted 1 year ago

“Where is the reply of my question?”

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Posted 1 year ago

“Parcel not been delivered”

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Posted 1 year ago

“Still not received - but maybe Royal Mail probs”

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Posted 1 year ago

“My item never arrived. Shipped on Nov 15th. Ordered if ti a gift on Nov 28th. It’s Dec 7th and still no product.”

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Posted 1 year ago

“I never got my order”

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Posted 1 year ago

“Regrettably, the item I ordered 23.11.22 and was told via email had been dispatched 24.11.22 has still not been received. I emailed and telephoned (answerphone stating no one available). I finally had a reply to the email telling me that as it was an international delivery it could take up to 15 days when the website says up to 10 days. It is NOT International it is UK Mainland and should have been delivered in 2 - 5 working days, so should have been delivered last Wednesday. Poor communications and still no item.....”

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Posted 1 year ago

Hello Baby is rated 4.4 based on 3,380 reviews