Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Worcester
Rating: 4.40

4.4 Rating 3,380 Reviews

85 %

of reviewers recommend Hello Baby

4.4

Based on 3,380 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

3300430925

Email:

customerservice@hellobabydirect.co.uk

Location:

Maylite Trading Estate, Martley
Worcester
WR6 6PQ

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Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the package”

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Posted 1 year ago

“I haven't received the product and never received a tracking number so I can track the item. It's been mote than 3 weeks since I ordered but product hasn't arrived even though while buying the delivery was said tk be within 10 days. Not happy witbbthe service at all.”

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Posted 1 year ago

“I still haven’t received item ordered on May 2nd.. though the staff is great returning emails.. Shipped of 5 to 10 days hasn’t arrived.. and today is May 25. I needed to order this item from a different company that I would have for my Grandson’s Birthday”

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Posted 1 year ago

“Order from Belgium and have to pay tax 22,5euro to get my package and order was 22euro even the site said no tax has to be paid to order from Europe and no response from hello baby either waste of my money”

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Posted 1 year ago

“Hello, i‘m still waiting for my order, i‘m very disappointed!”

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Posted 1 year ago

Hello, We are sorry you have not yet received your order however this is a review site, not our customer service. Please get in touch with us via email and we will assist you further. Kind Regards Hello Baby

Posted 1 year ago

“I ordered an item and was notified of taxes in Ireland. I rejected the item and it was returned. That was begining of Apr and I'm still waiting for my refund. I am still waiting for a reply to my last email 2wks ago. Very poor customer service”

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Posted 1 year ago

“I never received my order”

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Posted 1 year ago

“I had to refuse the Go Gaga Spiral Car Seat Activity Toy because I was charged more customs taxes than the price of the toy itself. This was NEVER mentioned when I ordered it. So I am very dissatisfied!”

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Posted 1 year ago

“Terrible customer service!! Called time after time !! Told to email! To no avail!! Still not had my order which was placed 26th April ! Was a present for my granddaughter who’s birthday has now passed!! Still no refund either! Will not use or recommend again !”

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Posted 1 year ago

“Item still not arrived. No answer when called . Told to email so did no reply and still no item!! Needed the item for today 6th may ordered in plenty of time . Will not use them again !”

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Posted 1 year ago

“I never received my order even after waiting for a whole month. Now requested to cancel the order. it’s been over one week haven’t received my refund”

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Posted 1 year ago

“Will not respond to my emails about my returned item”

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Posted 2 years ago

“Item was Broken when it arrived”

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Posted 2 years ago

Hello I'm sorry to hear you're having issues with your order. If you believe the product to be faulty please provide any evidence possible (photos/video) and we can pass them on to the supplier and request a replacement or credit for you. Apologies for the inconvenience. Kind regards, The Hello Baby Team

Posted 2 years ago

“After 11 days still waiting for a response from customer service - no email reply no phones being answered and as for the purchase who knows...”

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Posted 2 years ago

“Terrible. Yet to receive package 2 months later. No updates given in regards to status. No actual response indicating to email regarding item. Would definitely not recommend.”

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Posted 2 years ago

“Very disappointed. My package has yet to arrive. I have emailed asking for information and received no feedback yet. I have not had any updates at any time either.”

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Posted 2 years ago

“Customer service is slow to respond and their messages don’t make sense at times. Poor communication.”

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Posted 2 years ago

“I never received my order.”

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Posted 2 years ago

“The estimated postage was wildly inaccurate. My package took a month to arrive, despite an estimated delivery of 2 weeks max. And when I tried to contact the company they took a week to respond. Claiming my email had ended up in spam?”