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Hemming & Wills Reviews

4.6 Rating 165 Reviews

91 %

of reviewers recommend Hemming & Wills

Company Reviews

Product Reviews

4.6

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Hemming & Wills:

We’re an independent, stand-out, contemporary home brand with a conscience and our mission is to help create Happiness at Home.

Proudly British, we offer a unique combination of affordable, design-led, contemporary & mid-century home furnishings including sustainable options and a great collection of ethically made plastic free & reusable homewares. All backed by an exceptional customer experience, we genuinely recognise our customers are the heart beat of H&W and we’re here to help you in any way we can.

Visit Website

Phone:

0330-133-1233

Email:

care@hemmingandwills.co.uk

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Hemming & Wills 5 star review on 17th January 2023

Hemming & Wills 5 star review on 21st November 2022

Hemming & Wills 5 star review on 29th September 2022

Hemming & Wills 5 star review on 24th May 2022

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

Hemming & Wills 5 star review on 23rd July 2021

9

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The table is shipped from vietnam so eco credentials are dubious, the surface of the table is very uneven, lots of splinters and I will probably have to sand it down.”

Posted 6 months ago

Hi Robert, Thanks for your review and for your order with us in February. We are very sorry to hear of your concerns. If you would like to get in touch to discuss this further, please do reach out to our care team: care@hemmingandwills.co.uk - we will gladly assist you. The Detroit dining Collection is made using 100% reclaimed timbers from an FSC certified factory in Vietnam. All timbers used in the making of The Detroit Dining Collection have had a previous life, which is evident from the rough texture, nail marks and patching. The timber used to create The Detroit dining Collection would otherwise be destroyed, if it wasn’t used to create these unique pieces of furniture. Whereas, our Bespoke dining Collection is handmade to order here in the UK, all from sustainable materials. We do hope this information eases your concerns, but as mentioned above, if you do wish to discuss this further, please don't hesitate to get in touch, the team here will gladly help. Best wishes, Danielle @H&W

Posted 6 months ago

“Customer services was very helpful. Can contact via phone or email. The price of the table is excellent value for the product. We love ours!”

Posted 7 months ago

Thank you for taking the time to leave amazing feedback, we're so very pleased to hear this! Feel free to send some photos of your new furniture, for us to show off on our socials! :) Have a great weekend! Best wishes, Gary @H&W

Posted 7 months ago

“So pleased I found Hemming & Wills. Beautiful table delivered to our new home - and set up in situ by a great delivery team. Communications throughout were clear and friendly, everything went to plan and I would not hesitate to recommend them. Can't wait to get the family round the table for dinner soon.”

Posted 8 months ago

Thanks so much for your lovely feedback! We're so glad you're happy with the product and service. Feel free to send across some photos for us to show off on our socials! Credited of course Best wishes, Gary @ H&W

Posted 7 months ago

“Amazing table and fantastic service!”

Posted 8 months ago

Thanks so much for the great feedback, we're so pleased to hear this! Feel free to send across some photos, for us to show off! Credited of course! Best wishes, Gary @ H&W

Posted 7 months ago

“Speedy and professional service. The product is excellent. Very happy with it. We bought the reclined table and it’s defiantly value for money.”

Posted 9 months ago

Thanks so much Eva, this is awesome to hear! We're so pleased you're happy! Feel free to send across some photos, once you're set up! Best wishes, Danielle @H&W

Posted 9 months ago

“Excellent product, excellent customer service.”

Posted 9 months ago

We're delighted to hear this, thanks for leaving your feedback! Feel free to send across some photos! Best wishes, Danielle @H&W

Posted 9 months ago

“Love the products and great service throughout.”

Posted 9 months ago

So great to hear - thanks so much for your feedback! Feel free to send across some photos, we love to show off customers set ups! Best wishes, Danielle @H&W

Posted 9 months ago

“Fantastic service from Hemming & Wills. I had to change the delivery date a few times and they couldn't have been more helpful. They went above and beyond to find suitable items too. I purchased the Williamsburg dining table and benches and round table plus the Soho dining chairs. They look great in the room.”

Posted 9 months ago

Hi Annie, thanks so much for the lovely feedback, so pleased you're happy! Feel free to send across some photos, we love to see customer set ups! Best wishes, Danielle @H&W

Posted 9 months ago

“Excellent product and service”

Posted 10 months ago

Fantastic review - thanks so much, we're so pleased! Feel free to send across some photos, for us to show off on our socials! Credited of course! Best wishes, Danielle @H&W

Posted 10 months ago

“What a beautiful table! I was very specific in finding a wooden top that complimented our flooring and the table is even better than I imagined.”

Posted 10 months ago

Amazing feedback, thanks so much! We're delighted to hear how happy you are with your new table! Feel free to send across some photos, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 10 months ago

“Quality product delivered when they said it would be delivered. The team were excellent, ensuring their work area was clean and they built the furniture up in no time. Highly recommend.”

Posted 10 months ago

Amazing feedback, we're so very pleased to hear this! Thank you! Feel free to send across some photos of your new furniture, for us to show off on our socials! :) Have a great weekend! Best wishes, Danielle @H&W

Posted 10 months ago

“Everything was excellent - product, customer service, delivery. 100% happy”

Posted 10 months ago

Amazing feedback, we're so pleased to hear this, thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials, credited of course! Best wishes, Danielle @H&W

Posted 10 months ago

“Excellent service and quality”

Posted 10 months ago

Wonderful feedback, very glad to hear this- thanks so much! Feel free to send across some photos of your new furniture to our care team: care@hemmingandwills.co.uk, for us to show off on our socials! Credited of course! Best wishes, Danielle @H&W

Posted 10 months ago

“Love our new table and had loads of compliments from friends and family about it ❤️”

Posted 11 months ago

Amazing feedback Steffi, thanks so much! We're delighted to hear this! Feel free to send us some photos of your new table, so we can show it off on our socials! (Credited of course!) Have a lovely weekend! Best wishes, Danielle @H&W

Posted 11 months ago

“We are very pleased with our new table! It looks great, is very sturdy and is the perfect size for our kitchen. We had some reservations about ordering online without seeing it in person before, but these concerns were unfounded. The delivery and assembly was quick and efficient and we consider this table to be good value compared to others we had liked from John Lewis. We would certainly recommend H&W to others and will order from here again.”

Posted 11 months ago

What a lovely review to receive - many thanks! We're delighted to hear how pleased you are with your new table! Big thanks for the recommendations too! We look forward to hearing from you again in the near future! Best wishes. Danielle @H&W

Posted 11 months ago

“Delivery and assembly was quick and with friendly staff.”

Posted 11 months ago

Many thanks for the great feedback Tom! We're so pleased you're happy and very glad to know the delivery and assembly was quick and efficient! Best wishes, Danielle @H&W

Posted 11 months ago

“Get service throughout”

Posted 1 year ago

Thanks so much for your lovely feedback - we're so pleased you're happy with our service! Best wishes, Danielle @H&W

Posted 11 months ago

“Great product and great customer service- the delivery team were very careful and attentive”

Posted 1 year ago

Hi Chris, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know the delivery process went smoothly and you're happy with the quality of the product received. We hope you enjoy your new table and bench for many years to come! If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 1 year ago

“Brilliant table and chairs, better than I expected and look beautiful!”

Posted 1 year ago

Hi Issy, thanks so much for this amazing feedback, as a small business, it means a lot! Delighted to know you're happy with the quality of the table and chairs you have received. I'll make sure the message is passed on to the team. If you need any assistance in the near future, please don't hesitate to get in touch, the team here will gladly help! Best wishes, Gary @ H&W

Posted 1 year ago

“I really loved my experience. Great service, great followthrough, and love the Montmartre coffee table. The quality is good and the style is unique.”

Posted 1 year ago

Hi Sherri, Thank you for taking the time to leave a review. The Montmarte is a new collection for us so its great to see this sort of feedback. If you need anything in the future, please don't hesitate to get in contact. Many Thanks Gary @ H&W

Posted 1 year ago

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Hemming & Wills is rated 4.6 based on 165 reviews