Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sent the incorrect item and this was also smashed on arrival! Still waiting for correct item to be delivered”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write your review, and for emailing us directly regarding this issue. I'm incredibly sorry about this picking error. While we try to maintain the highest standards of accuracy, occasionally errors can slip through within the warehouse. We received your email on Friday 22nd and the replacement item was sent in the post on the next working day, Monday 25th, via Royal Mail's 2nd Class Post service. I would expect your item to have arrived by yesterday but if this is not the case, do not hesitate to get in touch. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“This is now twice I have received the bride to be garter broken and damaged. Waste of money and time”

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Posted 5 years ago

“Ordered and have not received anything and have made an enquiry and not heard back from them”

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Posted 5 years ago

Hi Sarah, Thank you for your review and for emailing us directly about the missing parcel. We replied to your email on Thursday 21st March with information regarding your delivery, so hopefully you have now received your items. If this is not the case, please do not hesitate to contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Supersore

Posted 5 years ago

“My order was dispatched on the 27th of February & I still have not received it??”

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Posted 5 years ago

“When i received the veil the thing on top of it was broke as it was in a bag and not a box !”

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Posted 5 years ago

“Awful! The size guide may as well be a foreign language and now I'm left with a t shirt that is only good for when I dye my hair not for my sister to use at her hen weekend!”

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Posted 5 years ago

“Ordered our hen hoodies and heard nothing until they were delivered 2 weeks later. Always keep the customer in the loop. I didnt receive a courtesy call/email to apologise!”

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Posted 5 years ago

“Was really excited to recieve the products.However now on day 11 and no parcel yet”

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Posted 5 years ago

“My order hasn’t arrived it’s been 9 working days! The money was taken. I have an email to say respond to this mail with any issues and it’s a no reply address. Please can someone contact me?”

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Posted 5 years ago

“I haven’t received my order that was dispatched on the 18th January and no response to my voicemails/email/Facebook and callback request. Phone lines constantly busy. I’m cancelling translation at my bank if I don’t hear urgently! Very poor customer service. Louise”

Helpful Report

Posted 5 years ago

Hi Louise, Please accept our sincere apologies for the delay in responding to you. As I mentioned in our email correspondence, we have had a few members of staff off over the last few days but are doing our best to get back to everybody as quickly as possible. As per our emails, your replacement order has been created and should be delivered by the end of this week/early next week. I hope that you no longer feel your review is representative of our service, but if there is anything else I can do for you, please do not hesitate to reply to my latest email. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“You're asking me for a review on something I still haven't received??”

Helpful Report

Posted 5 years ago

Hi Jade, I'm so sorry to hear that you have not yet received your order. I can see that you've emailed us at support@henpartysuperstore.co.uk over the weekend, which we have just responded to. On looking into this issue, we noticed that the delivery address you provided was incomplete which is why the order has not arrived, and we have let you know the options available. We look forward to your email response and hope to rectify this situation as soon as possible. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“I haven’t received my items. I’ve tried calling and emailing. Can you please get back to me???”

Helpful Report

Posted 5 years ago

Hi Kim, Following our previous conversation regarding your missing parcel, where we sent out a replacement order to your address, I just wanted to check in regarding your missing parcel. I've tracked your replacement parcel and can see that your order arrived a few days ago, I hope everything is perfect for the hen party! Please let me know if there is anything else I can help with. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“I never received the products I ordered which was for my daughters hen party last weekend.”

Helpful Report

Posted 5 years ago

Hi Debby, Thank you for taking the time to tell us about your experience. I'm so sorry to hear that your order did not arrive. Although the vast majority of orders arrive exactly as expected, there are the rare few orders that do go missing in the post. We urge customers with any enquiries about the whereabouts of their order to contact us, as we're keen to ensure that everyone receives their goods in time for the big event. I've sent an email explaining the course of action now, which I hope will make up for any inconvenience caused by the lack of delivery. If you would like to contact us, please get in touch at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 5 years ago

“The mirrors weren’t very good quality at all. They aren’t a compact mirror that open up. It’s just a single side. And the print quality is poor. I wouldn’t buy these again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to write your review. We're always looking for ways to improve and we couldn't do this without customer feedback! Our pocket mirrors are one of our best-selling products, which we receive a lot of positive feedback about but I'm sorry that they did not meet your expectations. We choose to sell pocket mirrors rather than compact mirrors as these are much more affordable, and we know that when ordering for a large party of hens, the costs can soon mount up. We will look into stocking compact mirrors as a more luxurious option. I appreciate your comments about the print quality, as this is something we've been looking into recently. We are currently only able to print a faux-rose gold effect rather than the metallic foil that we use for our t-shirts. We've just acquired a new machine that will enable us to print metallic foil onto other products too, including mirrors, so watch this space! :) If there is anything we can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Superstore

Posted 5 years ago

“T shirt very small made”

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Posted 5 years ago

“I recently perchased the hen party bags in rose gold. I was really disappointed with the print on the bags it was not rose gold at all. I will be emailing a complaint through.”

Hen Party Superstore 1 star review on 29th August 2018

Helpful Report

Posted 5 years ago

Hi Molly, Thank you for taking the time to tell us about your experience. I'm so sorry to hear that you were disappointed with your gift bags. Unfortunately we are unable to offer a true rose gold foil paper print at the moment (although we are currently developing this option in our manufacturing department!) which is why we list the bags as featuring "a faux metallic print and not metallic foil". I must assure you that these stickers do look much more impressive once they're stuck onto the gift bags - they are our best selling gift bag design and we have received very little negative feedback about them. We do offer a gorgeous metallic rose gold print for all of our textile items such as tote bags and t-shirts which receive a lot of positive reviews. If you would be interested in purchasing any of these, please contact us directly at support@henpartysuperstore.co.uk and I'm sure we can sort something out for you :) Kind regards, Sophie Hen Party Supestore

Posted 5 years ago

“The headband arrived broken. Very disappointed”

Helpful Report

Posted 5 years ago

Hi Delphine, Thank you for taking the time to leave us a review. We encourage all customers to contact us directly in regards to issues with their orders, as we are available between 9:30am-4:30pm Monday to Friday to resolve any issues. If you would like to contact me on support@henpartysuperstore.co.uk, I will be more than happy to confirm your order with you and issue you a full refund for the faulty item received. Thank you again for taking the time to leave us a review, and we look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“Sizing is absolutely terrible. Followed sizing charts exactly and nothing fits. Very disappointed”

Helpful Report

Posted 5 years ago

Hi, Thank you taking the time to leave us a review. I am sorry to hear that the tank top order does not fit as expected. We offer a size guide online which details accurate measurements, and an approximate UK size for all t-shirt styles and sizes available. We encourage all customers to contact us directly at support@henpartysuperstore.co.uk where we are available to help between 9:30am-4:30pm Monday to Friday. We encourage all customers to use the size guide measurements, as unfortunately personalised and made to order items are non-refundable. If the tank top that you have received does not meet the measurements provided online, please return it to us where we will be happy to check this. If the tank top does not meet the measurements on the size guide, we will be more than happy to issue you a replacement for the tank top ordered. If you would like to contact me at support@henpartysuperstore.co.uk to discuss this further or to ask any questions, please do. Thank you again for taking the time to leave a review. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“Package was not delivered in line with deadlines, even though paid extra for that shipping option.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave us a review about your experience shopping with us. Please accept our apologies that your order did not arrive on time and we are glad to know that the order was refunded back to you on the 2nd July 2018. As you are aware, the order was dispatched on time and as expected, however there was some sorting issues with Royal Mail which delayed the delivery. Again, we apologies for this delay with Royal Mail and we hope that you were pleased with the customer service received, following us contacting you and asking whether you would like the package redelivered or refunded once it has been returned to us (2nd July). Thank you again for taking the time to leave your review. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“I still havent received my order”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave a review and I am sorry to hear that you have not yet received your order. I can see that your order was placed on Monday 28th May (bank holiday monday) and that it contained personalised items. Expected date of dispatch was therefore Wednesday 30th May. Chosen delivery was ROI Priority Delivery which is a 3-6 working day delivery method. Delivery is therefore due on or before Thursday 7th June. We encourage all customers to contact us directly at support@henpartysuperstore.co.uk where we are more than happy to help and provide details such as those mentioned above. If you would like to contact me directly on the email above, I will be more than happy to provide you with any additional information available. I look forward to hearing from you, and thank you again for taking the time to leave a review. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews