Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting almost 2 weeks for my order to arrive..”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to leave a review and I am sorry to hear that you have not yet received your order. I can see that your order was placed after 4pm on Friday 25th May and that is was dispatched on 29th May (as expected) following the Bank Holiday Weekend. Chosen delivery was ROI Priority Delivery which is a 3-6 working day delivery method. Delivery is therefore due on or before Wednesday 6th June. We encourage all customers to contact us directly at support@henpartysuperstore.co.uk where we are more than happy to help and provide details such as those mentioned above. If you would like to contact me directly on the email above, I will be more than happy to provide you with any additional information available. I look forward to hearing from you, and thank you again for taking the time to leave a review. Kind regards, Christina Customer Support Supervisor

Posted 5 years ago

“Product arrived broken”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave us a review and we are sorry to hear that the product you have received arrived broken. We encourage all customers to contact support@henpartysuperstore.co.uk in regards to any issues with their order, as this is our customer support email and we are available 9:30am-4:30pm Monday to Friday to help resolve any issues. Please contact us on the above email, where we will be happy to help. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“I was looking for flower girl baskets but I recived a tiny little basket confusing photo on site”

Hen Party Superstore 1 star review on 13th April 2018

Helpful Report

Posted 6 years ago

Hi Tatiana, Thank you for taking the time to leave us a review. The product that you have ordered, product code: 380012, is our Hen Party Wedding Favour Basket (Real Metal). Unfortunately this is a favour basket, and not a flower basket, so we apologise for any confusion caused by this. In the item description, we do provide measurements of the basket (6cm Width x 8cm High), and so we apologise if the close picture caused confusion. If you would like to return the item(s) back to us, we will happily refund the unused item. Thank you again for your feedback. Kindest regards, Christina Customer Support Supervisor

Posted 6 years ago

“Not yellow”

Helpful Report

Posted 6 years ago

Hi Ruth, Thank you for taking the time to leave us your feedback and please accept our apologies that you have received the incorrect coloured item. We encourage all customers to contact us directly at: support@henpartysuperstore.co.uk for any issues with their order. If you would like to send us an email, we can see how we can rectify any issue for you. Kindest regards, Christina Customer Support Supervsior

Posted 6 years ago

“I ordered off you's on the early hours of the 8th of March and still haven't received my order so I can not review something I haven't received yet ! I have sent an email to your support team an have heard nothing back either”

Helpful Report

Posted 6 years ago

Hi Cassandra, Thank your feedback and please accept our apologies that your order has not yet been delivered. Unfortunately we have not received an email from you, please can you confirm the email address that you sent an email to querying your order? I can confirm that your order received on 8th March, was dispatched on 9th March via ROI Priority Delivery (3 to 6 working days). I would therefore expect your order to be received today. If you would like to email us at: support@henpartysuperstore.co.uk to confirm your delivery address, we would be more than happy to chase your order up for you. I look forward to hearing from you. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“The item sent was nothing like the picture and much cheaper on another website.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your feedback and we apologise that you were not happy with the products that you received. Following your email to support@henpartysuperstore.co.uk in regards to your above comment a few days ago, we have since changed the image on the website to the updated product that we are now selling. Thank you for bringing this to our attention. We can confirm that we received the returned products a few days ago, and a full refund was issued immediately. Thank you again for bringing this to our attention and we apologise for any inconvenience caused by this. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Goods never even arrived. Never ordering again!”

Helpful Report

Posted 6 years ago

Hi Megan, Thank you for your review and we apologise that you have not yet received your items. I can confirm that your order was dispatched on Friday 2nd March via economy delivery (3 to 5 working days). We advise customers to get in touch directly with support for any queries on their order, please contact us at: support@henpartysuperstore.co.uk so that we can resolve this issue for you. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Why you are selling fake flower girl basket I don't know. Saying they are flower girl basket when they are just little time with handles”

Helpful Report

Posted 6 years ago

“Ordered 12 t-shirt with The only way is Essex print. What arrived was a different story. The smaller sized t-shirts were as expected short sleeve fitted jersey tops print reasonable quality. However the plus size t-shirts were actually mens crew neck t-shirts, which look awful and are far to long. Sold not as displayed on website, no mention anywhere that plus size t-shirts will be any different. No refund as they are printed! Wasted £100 as these have had to be reordered from a different company to ensure they are all the same. Disappointed is an understatement. Would not recommend and will not use the website again.”

Helpful Report

Posted 6 years ago

Hi Jennifer, Thank you for your review and we apologise that you are disappointed with some of the t-shirts that you have received. As mentioned on our website, our Unisex Fit t-shirts (UK size 20 to 24) feature a straight-cut style and longer length, compared to our Lady Fit t-shirts (UK size 8 to 18) which feature a tapered waist. Please see the size guide where this information is available to see, along with the measurements of each t-shirt size. We advise customers to contact us directly with any issues, so if you would like to discuss this further, please do contact me at: support@henpartysuperstore.co.uk Please accept our apologies for any inconvenience caused. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“the sizing is ridiculous way off I’m a small 14 I ordered an xl 18 and it fits were it touches my mum the same size and smaller than me the same my sister a 16 hers also doesn’t for an xxl 20 for printing good product for sizes ridiculous”

Helpful Report

Posted 6 years ago

Hi Edward, Thank you for your review. We apologise that you have found the sizing incorrect, we do provide a size guide on our website with accurate measurements for each of our t-shirts. Sizing differs between manufacturers, so we do try to make our size guide as clear as possible with measurements available. If you would like to discuss this further, please send us an email directly to support@henpartysuperstore.co.uk where will be happy to help. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Trying and trying to make contact with some questions before I order. Have been on hold on the phone for a long, long time with no answer - sent several email requesting callback. No response. I don't trust these people.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. Please accept our apologise that you have not been able to contact us in regards to your questions. Our customer service phone lines are open between 9:30am-4:30pm Monday to Friday where you will be able to contact one of our team, these are also the hours our emails are monitored. Unfortunately we are closed outside of these hours. In order to answer your questions, please contact us on support@henpartysuperstore.co.uk, or alternatively contact us on 01952 604265 between 9:30am - 4:30pm Monday to Friday, where we will be happy to help. Kind regards, Christina Customer Support Supervsior

Posted 6 years ago

“The personalisation on the top was not in the right place as advertised on the website. As a result, the top is unwearable as it looks stupid. As I am in work between 9.30 and 4.30 in the week (a situation which I am sure is the same for most people) I have been unable to get hold of anyone. Poor.”

Helpful Report

Posted 6 years ago

Hi Genevieve, Thank you for your message and we apologise that you have received an item that you are not happy with. I have checked the design and can confirm that their was a confusion with your personalisation and the design, and therefore a mistake was made, resulting in the wrong personalisation being created. Due to this, I have issued a full refund for the item and we apologise for any inconvenience caused. We urge customers to contact us on the rare occassion that an error has been made, as we endeavor to rectify such problems as quickly as possible. We do offer an email service for anyone to contact us, in addition to social media and our telephone line. In the future, if you do have any queries, please contact us on support@henpartysuperstore.co.uk where we will respond within 24 hours (week days) to resolve any issues or queries. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“I only tested one. And found it very difficult to open. And the. Bubbles produced. Very minimal. I actually was hoping . Do you have anything that blows bigger. Bubbles ?? to use them at the end of March. In the tables for my 80 th Birthday. But don’t think I will now. My friends and family would have equal difficulty”

Helpful Report

Posted 6 years ago

Hi Joy, Thank you for taking the time to review your purchase with us. We are really sorry that the products are not as your expected. We sell a number of bubbles daily, and have not received any complaints before. We do urge all customers to contact us directly at support@henpartysuperstore.co.uk with any issues so that we can rectify them as quickly as possible - however we do apologise that you are disappointed and if you would like to send the products back, we will issue a full refund. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“Please can someone contact me ? I have ordered 03 Jan and haven't received my order and would like to raise a complain”

Helpful Report

Posted 6 years ago

We are really sorry that you have not yet received your order, HP Support have emailed you directly to confirm your delivery address. We do advise all customers to contact HP Support directly for issues so that we can get any problems resolved as soon as possible. We look forward to receiving your email response regarding your delivery address. Kind regards, Christina Customer Support Supervisor

Posted 6 years ago

“I did not receive my order in time for the hen party, even after paying extra for fast delivery, still haven’t gotten anything, have emailed twice and no reply-would definitely not recommend!!”

Helpful Report

Posted 6 years ago

Hi Amanda, Thank you for taking the time to tell us about your experience with us. I am really sorry to hear that your order has not been received. I have tracked your order and according to the carrier's information, the order has been delivered. We use trusted delivery companies with high delivery rates, so it is very rare that an order does not arrive. I have emailed you to confirm the delivery address and with details of the delivery, please check your main and inbox and junk folder for my message. I have checked our server for your email and unfortunately I have not managed to locate any emails from you other than the one that accompanied your review. Please let us know which email address this was sent from so that we can look into this and fix any server issues that may be occurring. I look forward to your email response. Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

“Haven't received my order yet”

Helpful Report

Posted 6 years ago

Hi Wendy, I'm very sorry to hear that you have not yet received your order. Our Customer Support team have emailed you with the details of your delivery and aim to have this rectified as soon as possible. Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

“Did not receive all sashes that I had ordered ! 2 sashes missing and I didn’t no realise until I was giving them out! My own fault for not checking but very poor service”

Helpful Report

Posted 6 years ago

Hi Holly, Thank you for taking the time to write your review. Please accept my sincere apologies for this picking error. Although we try our best to dispatch all orders with 100% accuracy, errors can occur so we urge all customers to contact us at support@henpartysuperstore.co.uk in this case. I have issued a refund for the two sashes that you did not receive, which should show in your account within four business days. If there is anything else I can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 6 years ago

“The socks is massive and baggy”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for taking the time to tell us about your experience. We are sorry to hear that the socks you purchased did not fit however we hope that the order arrived on time. Please can you email us with your order reference so that we can look into this? We have not been contacting regarding this issue before, so it may be that you received a faulty item. We aim to achieve 100% customer satisfaction, so we recommend contacting us at support@henpartysuperstore.co.uk if you are unhappy with any aspect of your order. This way we can discuss the problem and come to a resolution. We look forward to hearing from you. Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

“Sailor Girl Fancy Dress Striped Blue/White Style T-Shirt Chose the 8-10 size since I'm on the small size, closer to an 8, however this sizing is more like a 4-6 and has a VERY small opening to get your head through. I had to force my head through and heard a snap from the threads. It's really tight around the arms and chest area, however I desperately needed this for an event so it will have to do. I recommend going a size or two up, or not buying this at all until these issues are fixed. A shame as the material is soft and the quality is fine.”

Helpful Report

Posted 6 years ago

Hi Amy, Thank you for taking the time to tell us about your experience. I'm very sorry to hear that your t-shirt did not fit. Since sizes can vary so much between manufacturers, we do expect some variation between sizes however we aim to provide the most accurate information possible to help you make the right choice when buying online. We have checked the measurements of our stock and updated our website to accurately reflect the sizing of this garment, so thank you for bringing this issue to our attention. I can only apologise that there was not enough time to action an exchange, as we would have been more than happy to issue a refund for the original item and taken a new order for a different size. If there is anything we can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie Hen Party Superstore

Posted 6 years ago

“I bought 9 hen boppers. Majority of them were broken, or the top parts fell off whilst wearing them. They were a big part of the hen and was really upset as we couldn't wear them. I wouldn't recommend the boppers to anyone as they are not good quality.”

Helpful Report

Posted 6 years ago

Hi Dipal, Thank you for taking the time to write your review. I am sorry to hear that you were disappointed with the Head Boppers that you purchased. I have checked our stock and all of the items in our warehouse at the moment appear to be in good condition, so I would imagine that your items were either from a bad batch or damaged during transit. Please accept my sincere apologies. We want all of our customers to be completely satisfied with their order, so we urge you to contact us at support@henpartysuperstore.co.uk if you do receive any faulty or damaged items. I have emailed you regarding this issue and the action we have taken to rectify this problem. I hope this is satisfactory but if you have any other queries, please do not hesitate to contact me. Kind regards, Sophie

Posted 6 years ago

Hen Party Superstore is rated 4.5 based on 3,490 reviews