Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,491 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 9 hen boppers. Majority of them were broken, or the top parts fell off whilst wearing them. They were a big part of the hen and was really upset as we couldn't wear them. I wouldn't recommend the boppers to anyone as they are not good quality.”

Helpful Report

Posted 7 years ago

Hi Dipal, Thank you for taking the time to write your review. I am sorry to hear that you were disappointed with the Head Boppers that you purchased. I have checked our stock and all of the items in our warehouse at the moment appear to be in good condition, so I would imagine that your items were either from a bad batch or damaged during transit. Please accept my sincere apologies. We want all of our customers to be completely satisfied with their order, so we urge you to contact us at support@henpartysuperstore.co.uk if you do receive any faulty or damaged items. I have emailed you regarding this issue and the action we have taken to rectify this problem. I hope this is satisfactory but if you have any other queries, please do not hesitate to contact me. Kind regards, Sophie

Posted 7 years ago

“Unfortunately 10 days after placing my order, I still haven't received it and the hen party which I had ordered the products for has been and gone. Will not be ordering from this company again.”

Helpful Report

Posted 7 years ago

Hi Umbareen, Thank you for taking the time to tell us about your experience. We're very sorry to hear that your order did not arrive on time for your event. Your order was dispatched as promptly as possible, allowing for the weekends, so was due to arrive within 5 days of you placing your order. All of our parcels are delivered by Royal Mail, who we find to be exceptionally reliable the vast majority of the time but of course, there is always a very slight chance that a parcel can go missing. I have emailed you to confirm your delivery address and have issued a full refund for the order which you did not receive. We urge customers to contact us if their order has not arrived within the expected timescale and we endeavour to rectify the issue as quickly as possible. Kind regards, Sophie

Posted 7 years ago

“I'm still waiting on my order arriving, I ordered it over a week ago and paid extra for three day delivery it still hasn't arrived and I had to purchase my hats elsewhere at the last minute”

Helpful Report

Posted 7 years ago

“Really disappointed in the quality of the t-shirt ... and the fact that you have to pay to return it.”

Helpful Report

Posted 7 years ago

Hi Karen, I'm very sorry to hear that you were disappointed with your t-shirt. We dispatch hundreds of t-shirts each week and very rarely receive complaints, so I am very surprised to hear this. Have you contacted our Customer Support team regarding your order? We recommend emailing us at support@henpartysuperstore.co.uk if you are not happy with any part of your order and we shall rectify the issue as soon as possible. If you have already returned your t-shirt, we shall look out for this and issue a refund for the item as well as your initial postage costs. If there is anything that we can help with, please contact us at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

“I order a personalised gift bag I would assume a gift bag would be of a standard size small bag what I recieved was not. It is tiny u can I'd say just about fit 2 things in the bag not functional for a hen it wouldn't even be a standard small it would be an extra small bag if that very disappointed hens are expensive enough and now I have to go an repurchase new bags some where else nothing also kn your pages about returns where you go and says delivery returns there is no actual information about returns”

Helpful Report

Posted 7 years ago

Good morning, Thank you for taking the time to write your review. I'm sorry to hear the gift bags are too small for your use. We do state the dimensions of our gift bags on the product page on the website so that you can be sure they will be suitable for purpose before purchasing. Our returns information can currently be found on the "Easy Returns" page of our website, although we are currently working on a more in-depth and easy to use Help Desk page which is due to be released in the new year. We have replied to your email with a suggested solution, so I look forward to hearing your response and hope that we can solve this issue soon. Kind regards, Sophie

Posted 7 years ago

“Really bad customer service. I still haven't recieved a response for my email I sent last week.”

Helpful Report

Posted 7 years ago

Good morning, I'm really sorry that you feel our customer service is not up to standard. I have checked our email accounts and I have managed to locate your email. Unfortunately your email was a reply to an inbox that is not monitored, so we did not see the message. We do request on the email you replied to that customers do not reply to this email, but I apologise if this was not clear enough. If there is anything that we can help you with, please email us directly at support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

“Extremely poor quality but excellent customer service (full marks Sophie).”

Helpful Report

Posted 7 years ago

Hi Karen, Thank you for taking the time to tell us about your experience with us. I am very pleased to hear that you would rate our customer service as excellent. As discussed on the phone, we have inspected your items for faults and hope that the action taken will be satisfactory. Kind regards, Sophie

Posted 7 years ago

“Have still not received my items even though I ordered next day delivery”

Helpful Report

Posted 7 years ago

Hi Beth, I'm really sorry to hear that your order has not arrived yet. Have you contacted Customer Support regarding this? I shall take a look at your delivery information and chase this up for you. Please keep an eye out for an email from support@henpartysuperstore.co.uk. Kind regards, Sophie

Posted 7 years ago

Hi Beth, I have chased this up with Royal Mail and can see that delivery was attempted within the given timescale but unfortunately nobody was in to accept the parcel. The parcel is now waiting at your local delivery office for collection. Alternatively, you can rearrange delivery via the link I have sent in my email. Kind regards, Sophie

Posted 7 years ago

“I am so disappointed with this company I send a email asking for some one to call me about my order. I ordered persinenl rock but it was not it has spoilt the hen party them so I don't think I would order from this company a gen”

Helpful Report

Posted 8 years ago

Hello, I'm very sorry to hear that you were disappointed with your order. I have checked all of our email inboxes and unfortunately I cannot locate any emails from you. We aim to reply to all enquiries within 24 hours so if we had received a message, we would have made it our priority to contact you and ensure you were completely satisfied with your purchase. I can only apologise that the email did not reach us and that we were unable to do this. I have sent an email to the address provided with your order and hope that we can rectify this issue. Kind regards, Sophie Customer Support Supervisor

Posted 7 years ago

“Tiara arrived broken, despite being able to place the order there were not enough sashes- then the incorrect number of dashes were delivered on time.”

Helpful Report

Posted 8 years ago

Hello, Thank you for taking the time to write your review, I'm sorry that you felt our service was not satisfactory. I have checked our email correspondence and unfortunately I cannot find any mention of damage to the tiara. We will happily replace any faulty goods so if we had been made aware of this, we would have issued a replacement. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we contacted you offering an alternative or a refund as soon as we were aware of this error. I can only apologise for the confusion regarding the sash quantity, this was simply a human error. We did our best to ensure that the missing sashes were sent in time and since we had not heard from you regarding them not being delivered, presumed that they had arrived as expected. If this is not the case, please contact our customer support team and we shall gladly look into this for you. Kind regards, Sophie Customer Support Supervisor

Posted 7 years ago

“They didn't I have not received my items and it is not clear on their website how I complain and request a refund. I paid extra for quicker delivery”

Helpful Report

Posted 8 years ago

Hi Stefani, I'm really sorry to hear that you have not received your order. Please send an email to support@henpartysuperstore.co.uk and we shall look into this for you. Kind regards, Sophie

Posted 7 years ago

“I paid extra for quicker delivery and I have still not received my items please can you ensure a full refund is issued”

Helpful Report

Posted 8 years ago

Hi Stefani, We're very sorry to hear that you have not received your order. Please can you contact us at support@henpartysuperstore.co.uk so that we can look into this for you? Kind regards, Sophie

Posted 7 years ago

“Feather boa was not usable as bits of feathers falling off and covering my outfit.”

Helpful Report

Posted 8 years ago

Hello, Thank you for taking the time to write your review. I'm very sorry to hear that you were not happy with your item. Have you contacted our Support Team at support@henpartysuperstore.co.uk? Kind regards, Sophie

Posted 7 years ago

“I purchased an order and when it had not arrived within 3 weeks I contacted you by email. The emails I received from your customer service were completely unsatisfactory. When I tried to make contact by telephone there was never any answer. More emails followed and I was told you cannot answer the phone as you do not have the man power to do so. You should not provide a contact number if nobody is going to answer the phone or this should be explained on the voicemail. I requested a refund which I received thankfully.I will never order from you again and I will also advise friends not to order as the order was never received and it meant I had to look elsewhere. Highly unprofessional and extremely disappointing as a first time customer.”

Helpful Report

Posted 8 years ago

“Never answered phone, stupid singing message and never returned calls when left a message.”

Helpful Report

Posted 8 years ago

Hello Jan, I'm very sorry you were unsatisfied with our service. As you are aware, unfortunately we had a problem with our phone lines for approximately 2 weeks, meaning that not all of the voice messages left came through to us. This problem has now been solved and we are able to reach our usual standards of responding to all customer queries within 24 hours. I have checked our records am pleased to see that you were able to email us and that we were able to rectify the problem for you. Kind regards, Sophie

Posted 7 years ago

“Ordered on 12th, delivery was 'dispatched' on 15th. Shipping was supposed to take 3 days, it is now 23rd and still NO order. Asked them to supply a tracking number, and they have not replied. Very poor customer service & still no goods that i've paid for, not happy.”

Helpful Report

Posted 8 years ago

“My items never came I emailed and no reply or refund terrible service”

Helpful Report

Posted 8 years ago

“Ordered next day delivery and my items did not arrive in time meaning I didn't get to take these to the hen doo and couldn't get anything else as it was too late!”

Helpful Report

Posted 8 years ago

“I have received my tshirts and sashes but I am not happy with the quality of the sashes. I emailed to complain but as yet I have recent no reply.”

Helpful Report

Posted 8 years ago

“Very poor- items never arrived”

Helpful Report

Posted 8 years ago

Hen Party Superstore is rated 4.5 based on 3,491 reviews