Hen Party Superstore Reviews

Name: Hen Party Superstore
Rating: 4.45

4.5 Rating 3,491 Reviews

87 %

of reviewers recommend Hen Party Superstore

4.5

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Hen Party Superstore 5 star review on 3rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My headdress was broken when it arrived and despite requesting a replacement i have got nothing.”

Helpful Report

Posted 8 years ago

Hi Kat, I have just emailed to let you know we do not seem to have received an email regarding this, apologies. I have now had a replacement Tiara sent out for you. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 8 years ago

“My package was addressed wrongly and has never arrived.”

Helpful Report

Posted 8 years ago

Hi Alison, I'm really sorry to hear that you have not received your order. I have checked our emails and cannot see any contact from you but can confirm that the order was dispatched to the delivery address provided in your order. Please check your emails as I have just emailed you regarding the delivery of your item. Kind regards Sophie Customer Support

Posted 8 years ago

“One of the items that I had purchased was broken and it wasn't possible to fix it.”

Helpful Report

Posted 8 years ago

Hi Claudette, Apologies one of the items have arrived damaged, this may have happened in transit. Have you emailed customer service about this issue? The email address is support@henpartysuperstore.co.uk. If you email we will look into getting this resolved for you. Kind Regards Lauren Customer Service Supervisor

Posted 8 years ago

“The website is not easy to use especially from a mobile. Also I wanted to arrange the words on the back of my t shirt in a certain way and it wouldnt allow me to do so. I also entered a colon and the positioning of it is all wrong. Also the sizes are extremely small . The medium size is more like a small. Spent £12 each on 3 of these so not good value at all. Would not reccomend.”

Helpful Report

Posted 8 years ago

Hi Lesley, Apologies you are not satisfied with your order, I have had a look into your order for you and can see you have added colons to the back names, we would of printed then as they have been entered. We would advise to call if you want to make changes to designs or layouts, as the website is not designed to allow for you to do this. Our T-shirts are 100% cotton Fruit of the loom and we advise that they are true to size, apologies if you found the sizes to come up small, we have got a size guide available online with the measurements. Again apologies you have not had a great experience. Kind Regards Lauren Customer Relations Supervisor

Posted 8 years ago

“I never got the delivery on time. As a result I didn't have any of it for the hen party and had to go and panic buy the day before the hens. I have emailed you and hope for a swiftly response and a full refund. I will say on a positive note when it did finally arrive yesterday the stuff looked well, personalised bags on the smaller side to what I thought but they looked well. Such a pity they didn't get delivered when promiaed”

Helpful Report

Posted 8 years ago

Hi Jen, We are very sorry for the delay in delivery to your address and apologise for the inconvenience that this delay caused. Thank you for your email explaining the problem, we hope our response has rectified the issue. Kind regards, Sophie Customer Services

Posted 8 years ago

“I ordered last week and it said 3-5working days. I have logged in and it is still showing as being processed. No updates, no contact but taken the money from my account straight away. Have messaged them so I will see if they respond to me. Shame as I have a huge amount of things to order. Just wanted to get one item to see how it was..... They should have messaged me to say it will not arrive my day 5. If not here beginning of next week I will be asking for my money back!”

Helpful Report

Posted 8 years ago

“I paid for express delivery 1-2 days it was not dispatched until the last day that the package was supposed to be delivered!! To add insult my order was not complete. I did not know until I opened the package! It was circled with " out of stock" update your website so people don't pay for things you do not intend on selling !! Only plus side is when I emailed the company the next day they processed a refund for me ASAP. I will never use this website again and I will tell everyone not to.”

Helpful Report

Posted 8 years ago

Hi Sarah, Apologies you have not had a great experience, I hope we have now rectified this issue for you now, and hope that you choose to use our site again. Kind Regards Lauren

Posted 8 years ago

“Foot soak bursted in box and destroyed 20 of the dips. The cap broke on some bottles and leaked. Postman delivered box all ripped and soaking wet.”

Helpful Report

Posted 8 years ago

Hi Lorraine, Apologies your parcel arrived as it did, have you emailed the support@henpartysuperstore.co.uk and made them aware of this issue? If not please do along with your reference number and we will look into this for you. Again apologies. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 8 years ago

“I was really looking forward to my hen night last week and despite ordering my items a week beforehand I'm still waiting for them two weeks later. I even went to the liberty of paying for 3-5 day delivery to ensure that my items arrived on time. That's £30 I'll never see again. Definitely won't be recommending your services to anyone else and will let them know how poor a service you provide.”

Helpful Report

Posted 8 years ago

Hi Emma, Apologies the parcel has not arrived, I can see it was dispatched in time and sent with the Royal Mail, it may of been lost in transit. Please email support@henpartysuperstore.co.uk and we will look into this for you. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 8 years ago

“I was very disappointed with the product I received. It is not big enough to fit an adults head and was cracked on receipt. Considering the postage charges I would have expected packaging to afford some sort of protection. Over all not impressed.”

Helpful Report

Posted 8 years ago

Hi Shaunna, apologies for the item arriving faulty, have you emailed our customer service support@henpartysuperstore.co.uk? If not please do and we will get this rectified for you. Kind Regards Lauren

Posted 8 years ago

“I ordered a tiara and due to the non existence packaging to protect it, it of course arrived in the post broken in two. Despite emailing you to advise this I have had absolutely no response to my request to provide a replacement.”

Helpful Report

Posted 8 years ago

Hi Alex, Apologies the Tiara arrived broken, I have now sent you out a replacement. In regards to you not receiving a response to the email you sent, I have now looked into this and if people respond to generic automated emails sent they do not come through to the email address support@henpartysuperstore.co.uk, therefore receive no response, we are now looking into this and making necessary changes, Kind Regards Lauren.

Posted 8 years ago

“Poor quality printing. wrong order sent and no one responded to me until after 4 days of emailing and voicemaiLs. Bought personalised chocolates but you have to do it yourself, all chocolates and stickers come separate! Not as described at all!”

Helpful Report

Posted 8 years ago

Hi Kayleigh, Apologies you are unhappy with the service you have received, I have just looked into this and can see we had the stickers re-made and sent out for you. Also we are looking into issues with emails as people are responding to generic automated emails and therefore receiving no response we are making necessary changes. Kind Regards Lauren

Posted 8 years ago

“The head boppers all broke after 10 minutes of wearing them. The veil was so small I had to attach a new one.”

Helpful Report

Posted 8 years ago

Hi Sarah, Apologies you are unhappy with the quality of the products you have received, I have just looked into the order for you and I cant see Boppers anywhere in the order you placed with us, could you advise me if they we placed on a separate order. Kind Regards Lauren

Posted 8 years ago

“Box was completely wripped when it arrived”

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Posted 8 years ago

“I havent recieved my order”

Helpful Report

Posted 8 years ago

“I never received it or a refund!”

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Posted 8 years ago

“Quality...”

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Posted 8 years ago

“I needed a specific costume for where I work and ordered it through your place of business. I have been waiting for a couple of weeks and never received the items I needed for my Halloween party at my place of employment. Therefore I got in trouble at work for not having a costume and was sent to him and lost money. I still haven't received the items I purchased and now I don't even want them I just want my money back”

Helpful Report

Posted 8 years ago

“None of the delivery arrived in time for the hen party. - In fact none of the delivery arrived at all. I am still waiting for customer services to get back in touch with me a month after the wedding (two months after the Hen Do ) - They are really unhelpful.”

Helpful Report

Posted 8 years ago

Hi please contact me using support@henpartysuperstore.co.uk i would like to discuss the issues you have had. Kind Regards Lauren

Posted 8 years ago

“Still waiting for my delivery 8 working days after dispatch. Need this order in 2 days. Not happy! Have tried calling but can never get through. Automated message said I will receive a call back in 24hours which never happened so I have left another message. Sent an email and requested a call back. Still nothing! Was meant to receive my delivery in 5 working days. Do not order from this website!!!”

Helpful Report

Posted 8 years ago

Hen Party Superstore is rated 4.5 based on 3,491 reviews