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Hen Party Superstore Reviews

4.5 Rating 3,490 Reviews

87 %

of reviewers recommend Hen Party Superstore

Company Reviews

Product Reviews

4.5

Based on 3,490 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some personalised bags, I had paid for express shipping - and I was told that they would arrive guaranteed on Wednesday 10th May. They did not arrive in time, they arrived on Friday 12th may (2 days late, even though I had paid for the fast delivery). The bags did not arrive in time for the event, and I was unable to use them. Very dissapointing service. I also tried to call and email a number of times on the 10th and 11th, with no response. Extremely dissapointing service. I shall not be using Hen party superstore again.”

Posted 7 years ago

“made an order in April for a hen party. 3 weeks later i still haven't received it.”

Posted 7 years ago

“Made an order 2 weeks ago, still have not received anything. Phoned up and they said it would be with my yesterday still nothing! Have been phoning all day and just get answering machine. I spent over £100 and don't know where my order is!!”

Posted 7 years ago

“Package went straight to pot Office Depot as postage hasn't been paid even though I had paid full postage to company!!”

Posted 7 years ago

“black net gloves ordered, very cheap quality but then they didn't cost much. Hole for the thumb, but strange holes elsewhere, large holes, did not coordinate to any finger such as middle finger or little finger (for latching, if that was the idea). Lots of edges coming undone, threads everywhere. Dreadful. So bad I threw them in the bin. I'm going to add that I just looked at the photo illustration and there is no hole for another finger, just the thumb, so my pair had extra, large, holes, on the edges where the band goes across the hand. And they were tiny, fit for a child, only came half way up my arm and I am not fat. Really bad product.”

Posted 7 years ago

“Paid extra for 2-3 days delivery items still have not arrived after a week. Was hoping to have items in time for Hen Party, hen party been and gone. Very disappointed 😞”

Posted 7 years ago

“My order did not arrive”

Posted 7 years ago

“It's been nearly 3 weeks and I still haven't received my package”

Posted 7 years ago

“I ordered 5 personalised sashes which should have said "Cheryl's Hen Weekend" but when I received them the name was mis-spelt as Chery's. They will not replace them free of charge so I asked if they would replace them at a reduced cost. I have not had the courtesy of a reply. Lesley Harris”

Posted 7 years ago

Hi Lesley, You placed an order and gave us the details as Chery's as these were the details we received this is how we have processed them. Order confirmations are sent out to customers so you are able to check the details you have entered are correct. Apologies we are not able to do anything more. Kind Regards Lauren

Posted 7 years ago

“The glasses are far to big and I cannot see through them. The hat is absolutely massive and won't stay on my head and the elastic on the tie is too tight. All in all very poor quality. I know it was cheap but thought the goods would be half decent & usable”

Posted 7 years ago

“Placed order. Was told will be dispatched next day. Have tried contacting via email and telephone and getting no response. Telephone is going to the singing answer machine. For a company that is highly recommended its a shame they cant live up to their name. So thanks henpartysuperstore. I now have an unhappy bride and 8 unhappy hens.”

Posted 7 years ago

Hi Jemini, You placed the order on a Wednesday for personalised products which take 24hours to process, they were then dispatched on time on the 7th, personalised products are not advertised to be dispatched next day. You have then placed on a 3-5 working day delivery so the items still have time to arrive. I apologise you have not been able to get through to discuss this, I hope your items arrive on time. Kind Regards Lauren

Posted 7 years ago

“Sorry Lauren regarding my last comment about my order attempted at being delivered on the 4th and 5th, this is untrue as there is no record of it at the delivery office. Please send me on this reference number. Can someone please call me from your company I have been emailing and calling you guys for over a week!”

Posted 7 years ago

Hi Cathy, As explained in previous message we have unfortunately not received any emails, I have now forwarded you the tracking number, they also have stated they left you a while you were out card. Kind Regards Lauren

Posted 7 years ago

“Awful service! I paid for a next day delivery and 10 days later the parcel has not arrived! I have emailed you twice for a refund and have heard nothing back! Don't order from here- there are numerous complaints on there social media!”

Posted 7 years ago

Hi Cathy, I have now looked into this for you, we do not seem to of received any emails regarding this, as your order was put on a next day delivery we are able to track it for you, i have now done this for you and can see you ordered on the 3rd and delivery was attempted on the 4th and the 5th and is now being held at the local postal office. Kind Regards Lauren

Posted 7 years ago

“I have still not received my order. I ordered items and paid for express delivery as I required my order for a hen party on Saturday (I placed my order on the Tuesday!). I have since sent two emails asking for a full refund and have been ignored. I will be taking the matter further. DO NOT order from this site.”

Posted 7 years ago

Hi Louise, Apologies for this, I have now looked into this and can see the order was placed on the 28th, it was then also dispatched on the 28th and put on the tracked delivery, this was then marked as delivered on the 29th to yourself or a neighbour by the Royal Mail. Kind Regards Lauren

Posted 7 years ago

“Where do I begin, I ordered items I came one didn't, then the wrong item arrived 1 week to late, disaster of a place”

Posted 7 years ago

“I placed my order with international tracking and paid extra for that. I needed to track it. I never got a tracking number and it turns out they didn't process my order with tracking, just regular shipping. I still do not have my order and I am leaving for bachlorette party Early friday morning. I need my order because it's gift bags and party supplies. Since I have no guarantee my order will be here before I leave, I have to go out and run around and try to rebuy all this type of stuff after work. I'm super disappointed because I don't have time for that and not even sure where I can buy this type of stuff. Next time I will stick with ordering from Amazon.”

Posted 7 years ago

“A serious review of your sizing is required. Classifying size 14-16 as extra extra large is absolutely ridiculous. Why does the wedding industry still seem hell bent on promoting the idea that 'bride' must = skinny?”

Posted 7 years ago

Hi Hayley, Apologies you are not happy with the sizing on our website, we do advertise our T-shirt as the sizes we receive from our suppliers. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 7 years ago

“Ordered party bags back in January for a hen do in April. Just went to start filling the hen bags to realise I haven't been sent enough even though I've paid for them. Plus one bag didn't even have a handle!! Requested SEVERAL callbacks, called personally AND emailed and haven't heard back in over 3 weeks. Terrible service!”

Posted 7 years ago

“I NEVER ordered from yourselves, though you clearly believe that I have. I did try to contact you about this but never got a response. Please remove my details from your database.”

Posted 7 years ago

Hi Laura, I have looked into this for you and can see you have placed an order with us using that email address, I have forwarded you the order details. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 7 years ago

“My headdress was broken when it arrived and despite requesting a replacement i have got nothing.”

Posted 7 years ago

Hi Kat, I have just emailed to let you know we do not seem to have received an email regarding this, apologies. I have now had a replacement Tiara sent out for you. Kind Regards Lauren Yorke Customer Relations Supervisor

Posted 7 years ago

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Hen Party Superstore is rated 4.5 based on 3,490 reviews