Herbies Seeds Reviews

Name: Herbies Seeds
Address: C/ San Vicente, 20 - 1º, Alicante, Alicante
Rating: 4.42

4.4 Rating 5,352 Reviews

86 %

of reviewers recommend Herbies Seeds

Company Reviews

Metrics

Info

4.4

Based on 5,352 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how Herbies Seeds made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Herbies Seeds 4 star review on 4th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting. 23 days in transit. Tracking says been in customs for 2 weeks.😟”

Helpful Report

Posted 1 year ago

Hello Tina, Thank you for the review. Indeed, your order is not updating for some time, however, we did warn at our website that the delays, caused by the winter holidays, are expected. Please do not worry, the order should move on shortly. Yet, if it won't arrive - we do have guarantees and will be sure to assist you Respectfully, Herbies

Posted 1 year ago

“Waiting two months and still waiting for delivery...totally ridiculous.”

Helpful Report

Posted 1 year ago

Hello AC, Thank you for the review. According to the official tracking information, the package did agree to the destination point and it is already on the stage of the final delivery. That delivery indeed took longer than usual, but should be delivered shortly Respectfully, Herbies

Posted 1 year ago

“I purchased seeds and my order has been stuck in customs for 5 days no update on my order. I tried to email customer service but there is no email on the page only a number and I got no answer.”

Helpful Report

Posted 1 year ago

Hello Tyshawn, Thank you for the review. The contact information is fairly and openly provided on our website, as well as we have received an email from you, it will be replied within the estimated reply period. The tracking of your order was updated 5 days ago, which is quite recently to worry, please keep tracking the package - most likely it will arrive within the approximate delivery period. Rest assured, we will provide all the replies to the questions from your email as soon as humanly possible Respectfully, Herbies

Posted 1 year ago

“Got package that had been opened by customs and seeds taken the envelope was taped closed with biosecurity sticker and a letter from customs stating seeds have been destroyed payed for example extra stealth which never happened wrapped in a tshirt was how I got my very first order bout 2yrs ago come on guys get on the ball not ordering from herbies again last 5 orders have been seized.its very laughable”

Helpful Report

Posted 1 year ago

Hello Aussiesnebs, Thank you for the review. We cannot confirm the statement regarding 5 seized orders, but we did receive the message from you with the documentations. Since your order was insured - you have nothing to worry about it, we will shortly contact you to resolve this issue Respectfully, Herbies

Posted 1 year ago

“orderd seeds from these guys an a packaged arrived with no seeds an a letter saying got destroyed got a scarf out off it now a refund on to my bank card would be very much appercaited an yous should have all details thanks Nathan”

Helpful Report

Posted 1 year ago

Hello Nathan, Thank you for the review. This is really regretful you had faced the delivery problems. We have also received your email, the reply period for that one has not expired yet, rest assured we will reply to you within the estimated reply period Respectfully, Herbies

Posted 1 year ago

“Not really a bad experience, and it’s my fault as I should have taken up the insurance policy. But the seeds were destroyed by customs so the end result was paying for the most expensive pair of socks I’ve ever bought. But you better believe I’m going to wear the hella outta those socks 🤣”

Helpful Report

Posted 1 year ago

Hello Ross, Thank you for the review. That is regretful outcome, but please do not worry - we will be able to help you, shorty we will contact you to clarify the issue and resolve it. We are glad that you liked the socks - wear them with pleasure! Respectfully, Herbies

Posted 1 year ago

“So far so good with everything but problem with my previous order. Other’s problems were solved but this is not yet. Order #987308 ordered 11 seed but only 9 were germinate. Report to customer support nearly 4weeks ago still no reply.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. We have checked everything and we can confirm that somehow your message ended up flagged as spam, we regret this issue took place and ask for your pardon, we will reply to that message immediately Respectfully, Herbies

Posted 1 year ago

“Would not recommend anymore. Used to be pretty good, but communication is a mess. Took over 2 months to receive my order. Went to try them again and saw that's it's 50nzd to have insured Delivery. Not worth it.”

Helpful Report

Posted 1 year ago

Hello Jimmy, Thank you for the review. The insurance, offered to the Australian and New Zealand orders is not obligatory and can be applied by the customer's decision. We do recommend to use it, but of course we do not insist on that, as follows it is completely up to you whether you want to apply it or not. The delivery, while normally takes less time, can be delayed due to the events not depending on our actions, such as postal delay Respectfully, Herbies

Posted 1 year ago

“I ordered 3 different strains of seeds from them. One of the strains was grandmommy purple because of the raving reviews. I emailed them 3 times about an issue that I'm having with those seeds they never responded. The issue is when put into a 12 12 cycle for budding they still continued to veg after four weeks of 12 12. Had to go to a 14 10 bud cycle to get them to start budding, no mention in there description that these were short cycle plants. I feel they sent me something that I didn't order. Very disappointed”

Helpful Report

Posted 1 year ago

Hello Brian, Thank you for the review. Can't disagree, it's really strange result, however since we are dealing with biological material, anything could have happened. Please describe your issue to us at claims@herbiesheadshop.com, and we will try to help you Respectfully, Herbies

Posted 1 year ago

“Order # 979359 First time was great 2nd order I've been going back an forth for months about getting my order or money back”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. It is indeed regretful that this order did not arrive, however, it has been refunded weeks ago, we will contact you shortly and provide the transaction receipt Respectfully, Herbies

Posted 1 year ago

“I had purchase Blackberry Gum 3 seeds feminized autoflower, 1 banana purple punch, got gelato seed 3 for free. All autoflower. None of my blackberry gum germinated….not happy about that!!! I will not order from here again they don’t guarantee 100 % germination rate”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. This is truly disappointing resгlt, I have no choice but to agree with you. However, 100% germination rate is literally an unattainable result, because we are dealing with organics. We will contact you to clarify the details and find an acceptable solution, if needed, and wish you the best of luck with the rest of the product. Respectfully, Herbies

Posted 1 year ago

“Envelope showed up with nothing in it but a letter saying seeds were confiscated.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. That is regretfull outcome, but please do not worry - we will be able to help you, shorty we will contact you to clarify the issue and resolve it Respectfully, Herbies

Posted 1 year ago

“2 orders no seeds resent to different address still no seeds and still waiting for my refund”

Helpful Report

Posted 1 year ago

Hello Jmr, Thank you for the reply. The replacement order sent to you is still on it's way and it's tracking was updated within estimated period, the last email from you was replied within the reply period promised, can you please clarify? Respectfully, Herbies

Posted 1 year ago

“Hi I have already email you wanting a refund but no reply. My order number is #985998 and my order was placed 26/08/22 and it has been sitting in Sydney since the 08/09/22 so that means it has been found I am just wanting my refund Please.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. The tracking number for your order has been updated recently, it should hopefully move on shortly. If it will not arrive, however, we will be able to proceed with our guarantees. Please do not hesitate to contact us at claims@herbiesheadshop.com if any assistance is needed Respectfully, Herbies

Posted 1 year ago

“Brought 2x grandmommy purple seeds and they both didn't germinate but the zkittles gorilla glue did but sadly the bubblegum also didn't germinate.. happy with the free seeds we selected but the ones we actually paid for didn't work, which I am slightly dissatisfied because I wanted to make another order wanted to stick with a seed bank that I trust with stealth shipping ect.”

Helpful Report

Posted 1 year ago

Hello Rose, Thank you for the review. That is regretfull, we will contact you shortly for additional information and will do our best to help you and resolve the issue Respectfully, Herbies

Posted 1 year ago

“I have been waiting 6 to 7 months for something to arrive 3 attemp supposovly comi g only god knows when great customer service just cant get my hands on my product,like i said all other aspects of this company are great”

Helpful Report

Posted 1 year ago

Hello Darrin, Thank you for the review. Can you please clarify your order number so that we could look into the issue and provide assistance? Respectfully, Herbies

Posted 1 year ago

“Haven’t received my order………. Last seen in Sydney a month ago 200 dollars worth not the happiest.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. If such an issue appeared - please contact us at claims@herbiesheadhsop.com for resolution, we will be happy to help. We will now contact you to offer an assistance Respectfully, Herbies HeadShop

Posted 1 year ago

“Didn’t get 2 orders over 200bucks seeds get stuck in Sydney both times emailed no response I’ll be asking for a refund”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. We have not received a single email from you, please DO email us at claims@herbiesheadshop.com and we will resolve the issue Respectfully, Herbies

Posted 1 year ago

“I’ve been waiting a month and for the last 10 days they’ve just been sitting in Sydney I thought I’d give it a few more days but still nothing. Just wondering how I can get my refund”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review. The last update for your order was just several days ago and the package is properly moving, can you please clarify?

Posted 1 year ago

“Customs NZ seized my parcel...Herbie's did good to their words and gave me a full refund CHEERS”

Helpful Report

Posted 1 year ago

Herbies Seeds is rated 4.4 based on 5,352 reviews