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Herbies Seeds Reviews

4.4 Rating 5,229 Reviews

86 %

of reviewers recommend Herbies Seeds

Company Reviews

4.4

Based on 5,229 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Herbies Seeds 4 star review on 4th October 2022

Herbies Seeds 5 star review on 26th September 2022

Herbies Seeds 5 star review on 3rd September 2022

Herbies Seeds 5 star review on 30th August 2022

Herbies Seeds 5 star review on 27th August 2022

Herbies Seeds 2 star review on 18th August 2022

Herbies Seeds 5 star review on 2nd August 2022

20

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have the same problem after receiving my order #1026040, and I sent a message to your supporter before on 8/1/23, and I received a response today after 11 days without any solutions, and I responded to them anyway, and it seems that I will wait another two weeks In order to get another response, I don't know what the response will be either. … I do not have time and I need to start planting this month and during this period of waiting for customer service to answer my problem I made an order from the seedsman company and now they are growing very well. I am really amazed at the length of time it takes for customer service to respond. Uploaded a picture below from my previous complaint.”

Posted 1 year ago

Hello Steven, Thank you for the review. We fairly state and admit that due to a huge overload we can not reply any sooner. Rest assured that the issue will be resolved and you will get a proper assistance in full accordance with our guarantees, we will provide a reply as soon as humanly possible Respectfully, Herbies

Posted 1 year ago

“I had order a package from Herbies around 30 days ago my package has been lost and USPS has no answers customs has no anwser Herbies tells me I have to wait untill 50 days to make an claim to get new seeds delivery I feel very left in the dark and upset about the company’s including Herbies because they give me no help as to what happen I have already order seeds from another company so I could get my patients medication going witch they shipped to me within a week I have lost time and money due to this at this point I am not convinced I will be get the seeds I orderd witch was a decent amount somthing like a 100.00 if they correct the issue I will change my review at that point but i would definitely not recommend this company at this point. I hope they right this because their seed selection is awesome. At this point I be happy with just getting my money back or seeds but not holding my breath Very disappointed Herbies.”

Posted 1 year ago

Hello Cameron, Thank you for the review. We have double checked our conversation and cannot find any inconvenience from our end, we do provide guarantees for the package delivery and fairly follows them. In this particular case, the tracking is indeed not updating for certain period of time, and if it will get no updated within the estimated period - the package will be considered lost in transit and thus fully covered - exactly as we guarantee, we fairly list our guarantees ahead of the order placement thus the customer is informed regarding the waiting period as well Respectfully, Herbies

Posted 1 year ago

“Seeds didn’t come. Waited the 35days. Emailed them order 990274 First response -24/10/22- asked if I wanted resent or refunded even through my initial email advised refunded. I responded 25/10/22 - with refund please Herbies - 26/10/22- asked for my PayPal and advised this would be quickest option. I responded with PayPal email on 26/10/22 I have heard nothing since I emailed on 1/11/22- asking if my last email was received Nothing. So it went from emailing me every other day to nothing in over a week. in my experience Herbies do not honour their policies, their customer service is ignorant to customers enquiries and you may as well throw your money in the bin than to give it to herbies. My next step is to go to the department of fair trading with multiple anonymous emails advising of herbies fraudulent practises. I probably won’t get my money back but they will no longer be able to trade in australia and scam Australians. Disgusted in their ignorance. These guys are scammers!”

Posted 1 year ago

Hello J, Thank you for the review. It's a really unpleasant situation, we understand that, and we're really sorry about the way things turned out. We received your letter and will respond to it as soon as physically possible, rest assured - we will not leave you with an unresolved problem Respectfully, Herbies

Posted 1 year ago

“It took a month to get & Customs took my seeds, now herbies said they can only refund my money in bicotin, I didn't pay for it that way, they should issue a refund the way I paid for it, I sent the Customs letter showing it was taken,”

Posted 1 year ago

Hello, Thank you for the review. Indeed, we have offered a refund via bitcoin because due to a technical issue, the refund is currently can not be issued by any other means. We are currently working on resolving that issue and establishing the refunds by the other methods and doing our best to reestablish them as soon as possible Respectfully, Herbies

Posted 1 year ago

“1 out of 4 seeds germinated. I use a proven germination process. This was 3 weeks ago and I still haven't heard anything from herbies since sending them pictures of the seeds at their request and answering their questions about my germination process. I would be happy if the customer service was better. I shouldn't have to jump through hoops and not get answers about my issue when they have a guarantee on the seeds.”

Posted 1 year ago

Hello, Thank you for the review. We have checked everything, and each of your emails were replied within the promised time frame, we regret that this issue happened and we stand for our guarantees - thus rest assured that the issue will be resolved as soon as possible Respectfully, Herbies

Posted 1 year ago

“After 5 attempts since May 2022, I still have no seeds. Herbies keep resending and customs keep intercepting. A cautionary tale for all Aussies.”

Posted 1 year ago

Hello J, Thank you for the review. Indeed, we are experiencing certain difficulties with the dispatch to Australia, however, dominant part of our packages arrive no problem. We have received your email and will proceed with the compensation according to our guarantees, rest assured the issue will be fairly resolved Respectfully, Herbies

Posted 1 year ago

“All my seeds came damaged and then I finally I got nothing. Also I sent messages to support 5 days ago and nobody replied back My order #1026040”

Posted 1 year ago

Hello Steven, Thank you for the review. We regret that this issue happened and rest assured that you will receive a proper assistance. Our reply period exceeds 5 days, not to mention that the date you've emailed us was not a working day, be assured that the reply will be provided within the promised time frame and a proper assistance will be provided Respectfully, Herbies

Posted 1 year ago

“Finally got my refund from seized seeds at Sydney. But delay has set me a long way back. Seems like aussie customs are onto deliveries. Range and prices look great...but shipping seems a problem at moment”

Posted 1 year ago

“They actually deserve two different ratings. 5 stars for great communication and first order got thru but the last 2 did not. The reason for my 1 star is that I paid with my debt card and I don’t understand why they just can’t refund the amount back. Instead they send me a list of things they need from me like my bank name my account number and address and there are other things on there they also need from me. Below is what they need from me. If I paid you with a debit CC then you should refund the same way back and not ask for all of this info. By the way my 3rd order is in customs right now and probably not coming either. On my first order all the seeds were great except for the 5 blue dream seeds. They all failed to germ and grow. Very disappointing.”

Posted 1 year ago

“I have been a customer of Herbies for a very long time, over 5 years now. I've never really run into any issues, though recently, I've had two orders which have simply disappeared - the tracking has simply stopped updating. I was able to promptly get a replacement order dispatched from Herbies, however, the second replacement order has also gone missing. I have been in touch with Herbies to try and solve this issue, though unfortunately, after days of back and forth, we are still in the same position - we have not solved this issue, and the lack of communication and response is getting increasingly frustrating. The Live Chat agents are useless and aren't willing to help, except one or two. It is extremely difficult to get a response from anyone surrounding the actual issue at hand, and waiting two+ days between emails from the Claims Department is simply not acceptable. I am starting to think twice about purchasing from Herbies in the future, especially given how their support is. I genuinely thought Herbies was the best seedbank out there, though I'm really having second thoughts. To those who are reading - don't get me wrong, Herbies has been great to date, though their support when something does go wrong is extremely frustrating and it makes me feel like I've hit a wall/dead-end. It's not fair to keep customers waiting, especially when their initial order was over 3-4 months ago. While I understand courier delays are out of Herbies control, as a loyal customer of over 5 years, getting treated like this is not fair, especially when the order is over 250€ (250 Euros). All the seeds purchased from Herbies have been of high-quality, so there's no doubting that, though their service really leaves more to be desired. I may have to consider shopping elsewhere in the near future.”

Posted 1 year ago

Hello, Thank you for the review. It is regretful to hear that this issue happened. Indeed, your recent order is not updating in its tracking, but we have already contacted you to resolve it - we do provide guarantees and stand for them so that is nog going to be your loss. We always provide support to our customers, currently we are experiencing huge overload and it might take us several days to reply, but rest assured - we do not forget our customers or our obligations Respectfully, Herbies

Posted 1 year ago

“Worst experience ever had buying seeds been waiting over 60 days they won't reply to emails now said was going to replace but they stoped answering now sutch a bad sight go else were”

Posted 1 year ago

Hello, Thank you for the review. Regretfully, we cannot confirm your statement as your emails are being replied within promised reply time, the last reply from us was today. We freely provide the refund/replacement guarantee and rest assured we will assist you and currently waiting for your reply to our email Respectfully, Herbies

Posted 1 year ago

“Always on the ball, with the best seeds and shipping. Used Herbies for around 10 years now, they are simply the best out there”

Posted 8 months ago

“I bought one seed for $18 and 3 other seeds at 'buy three get three free'. The cheaper seeds were fine, but the $18 seed was immature and didn't sprout. You can forget the customer "service." I exchanged several messages with multiple people, each of whom made a different request, like asking me to dig up the seed after it had been in the sprouting medium for three weeks. I actually found it and sent a picture of the seed, and they requested that I replant it. Anyone could see that the seed was not going to sprout. They finally agreed to replace the seed for $15 shipping, but the way I paid before was no longer available, and I gave up, tired of the hassle. It was just one seed, they agreed that my sprouting method should have worked, but they still threw up roadblocks. If you buy from them, don't expect them to honor the guarantee. I won't buy from them again.”

Posted 11 months ago

Hello, Thank you for the review. We regret that this issue happened, yet after checking all the conversation we can not confirm that statement. From our end, we have not requested any details of which we have not warned ahead of the order placement, as well as the handling method used, though could be named convenient, is not in the guarantees list. Despite that, we have confirmed the claim with full accordance with the guarantees list presented, of which customer has refused Respectfully, Herbies

Posted 11 months ago

“I want to say a big, big thankyou to Herbies crew. I just received my replacement order..(Sydney customs took original order)...complete with free seeds...and more bonus seeds due to delay. I have been buying for many years, ......so happy...and will continue to buy from your company. I can give the highest recommendation...!!!!!”

Posted 1 year ago

“Sick of all the back and forth emails to try and get 1 seed replaced...costs way to much for shipping and delivery times are ridiculous...already got seeds from another bank in Australia...won't even be bothering about a replacement seed with shipping and insurance prices charged it's just not worth the hassle or cost.”

Posted 1 year ago

Hello, Thank you for the review. Could you please clarify what "back and forth emails" do you refer to? We did receive the message from you regarding the issue, requested necessary details and, once received, confirmed the claim and provided a compensation. At this point, a clarification of that statement would be much appreciated Respectfully, Herbies

Posted 1 year ago

“I had more than half the seeds that didn't germinate but after calling and stating that fact and providing pictures I was told that because i got many free seeds I just missed their cutoff to be eligible for seed germination guarantee. I was a fist time buyer who buys thousands of wholesale seeds monthly but after trying this company's seeds and their level of service I decided to take my business elsewhere. That's just rude and unprofessional to run a company like that without caring for people's/customer's satisfaction. I live in USA and bought seeds from Spain only because someone mentioned a strain they had that was sold out in most places so i decided to try 4 different strains to see how's their quality and service but was disgusted with a level of not caring. I guess money is more important to you but you'll eventually lose your clientele or will remain a low profit company because of less and less people will be coming back as repeat buyers.”

Posted 1 year ago

Hello Yuriy, Thank you for the review. First of all, we only have one actual combined order from you that has been paid and sent. Regarding the issues with the product - we fairly provide a list of guarantees we provide, that list is public and offered ahead of the order placement, making sure that the customer is aware of the before the actual order. We have double checked the situation with your order, and we can state that we have followed these guarantees - in your case, most of the seeds you're referring to were provided free of charge as a gift and thus they are not a guarantees samples. But if you need any help and you'd like to further proceed with the issue - please do contact us and we will do our best to help Respectfully, Herbies

Posted 1 year ago

“One year gone by and Herbies still refuse to refund my money that I paid for shipping for Seed Compensation that they sold me that less than 50% germinated. No only they sold me Bad Seeds, they kept my shipping monies that I sent them for they for replacement..Terrible Business, Rippers.... Koloa Boy..66years old dealing with Rippers...Buyers Stay Away, you could be next. Just look at the Reviews, they control what's Posted”

Posted 1 year ago

Hello Koloa, Thank you for the review. We have double checked the situation and we can surely state that from our end, all the guarantees have been fulfilled exactly as stated ahead of the order placement on our guarantee page, while since the end of the customer we have faced intolerable language and knowingly false accusations multiple times. If you still need an assistance - please contact us in a proper manner and we will proceed. Not a single Herbies employe allows themselves such language, and we will not tolerate such inappropriate language that contains even a sexual harassment Respectfully, Herbies

Posted 1 year ago

“My first order was confiscated by customs in Australia. Herbies sent a replacement order to a different address. It arrived a week after being sent. I have planted 5 seeds and have had a 100% successful germination rate. I would highly recommend Herbies.”

Posted 1 year ago

“Placed order on dec 28th...landed in customs on Jan 4th ....and nothing ...no update or response yet from claims ...on day 8 of 15 for a reply...ordered $300 worth this time....I have ordered from here at least 10 times never an issue till now ..so we shall see what's happens. I also reorderd from NASC...they got here in 4 days no problem”

Posted 1 year ago

Hello D, Thank you for the review. We have received your email and have already replied to it. The package is indeed beyond delayed, if the tracking will not be updated within the estimated time frame - we will be able to proceed with our guarantees and replace the package Respectfully, Herbies

Posted 1 year ago

“If you’re in Australia don’t bother ordering from these guys,their so called stealth shipping is an absolute joke!!!! Worse shipping ever!!!”

Posted 1 year ago

Hello, Thank you for the review. Dominant part of our packages do arrive to Australian customers with no problems, and we also offer an insurance, which allows to shortly resolve any issue that might arise. We have received your email as well, and as we agreed - the refund has been issued for that order, if you need any further assistance - please do not hesitate to contact us, we will always be happy to help Respectfully, Herbies

Posted 1 year ago

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Herbies Seeds is rated 4.4 based on 5,229 reviews