“If you’re in Australia!
You will lose your money.
They send sends with tea bags which is a food item and throws up a red flag to Australian Customs.
They send out orders to fail and take your money!
This email will be deleted as they try to keep their STAR RATING HIGH!
BEWARE DONT BUY FROM HERBIES
IF YOU ARE IN AUSTRALIA!!!”
Hello Paul,
Thank you for the review. While we do experience certain issues with sending to Australia, dominant part of our packages arrive with no issues. We also have implemented and now offering to insure the package, which guarantees a free replacement in case of non arrival. Along with that we do not delete any emails, could you please clarify your statement? If you mean the review on the Reviews. Io - we cannot physically delete anything as this is a third party review website that we do not control
Respectfully, Herbies
“Good websites, not so good customer service after ordering on 12/17/22,tracking now at 44 days with nothing in sight. I'm now told that they'll reship my order,but they request that I now provide them a new shipping address and customer name to insure receipt. Who is going to have their order shipped to another address under a different name,if I choose to have it sent to my name and billing address they won't honor the insurance or their guarantee,that's total BS!!!!.
If your in the U.S be forewarned!!!!”
“honest non biased review. i places my order on the 18th of january. my parcel was delivered to the U.S. on the 1st of february. (today). they gave me 2 bonus seeds when i purchased 3 seeds. payment method was tricky to figure out but very secure. would recommend to anyone and herbies is now my go to supplier. thank you”
“First lot of seeds I ordered were stopped getting through. I thought oh well there goes that , but no the good team at Herbies said when your ready we will do it again .And bugger me they kept to their word and through they came . Thank you team job well done . Will be sticking to this team from here on.”
“Herbie’s is for real. When my package first arrived, I was upset with the tea bags and no seeds…until I found a letter from US Agriculture saying that the parcel was intercepted and seeds destroyed. I let Herbie’s know what happened, sent them photos, and they sent another package. The second package got to me in no time, with no extra charge, with everything I asked for. Thanks!!”
Hello,
Thank you for the review. That is indeed an unpleasant situation, however your package has been insured and you have nothing to worry about. We have received your email and have already offered a solution to the issue, currently waiting for your reply
Respectfully, Herbies
“My order unfortunately was destroyed entering Australia by the government, I emailed Nelly,and another lot was sent,and was successful, thanks again!”
Hello Jinyingtan,
Thank you for the review. We have checked our records and the official postal information and could not find any mistake or evidences regarding the package being opened. We have received your emails and have already provided a reply to each of them, currently we are waiting for an update from you in order to proceed with the issue, rest assured we will do our best to help
Respectfully, Herbies
“Germinated 3 beans, (Runtz Punch, Dos-Si dos 33, and Hillberry Blues) all 3 beans popped within 48 hours. Fantastic!! Will keep you updated on the grow.
Thanks Herbies”
“1 out of 4 seeds germinated. I use a proven germination process. This was 3 weeks ago and I still haven't heard anything from herbies since sending them pictures of the seeds at their request and answering their questions about my germination process. I would be happy if the customer service was better. I shouldn't have to jump through hoops and not get answers about my issue when they have a guarantee on the seeds.”
Hello,
Thank you for the review. We have checked everything, and each of your emails were replied within the promised time frame, we regret that this issue happened and we stand for our guarantees - thus rest assured that the issue will be resolved as soon as possible
Respectfully, Herbies
“Placed order on dec 28th...landed in customs on Jan 4th ....and nothing ...no update or response yet from claims ...on day 8 of 15 for a reply...ordered $300 worth this time....I have ordered from here at least 10 times never an issue till now ..so we shall see what's happens. I also reorderd from NASC...they got here in 4 days no problem”
Hello D,
Thank you for the review. We have received your email and have already replied to it. The package is indeed beyond delayed, if the tracking will not be updated within the estimated time frame - we will be able to proceed with our guarantees and replace the package
Respectfully, Herbies
