“Great company and amazing customer service. My first order didn't arrive and without hesitation a replacement order was shipped to me free of charge. It came on the mail today. 👍🏾”
“Didn't make it thru the first time called herbies and they got it to me second try. Customer service is top of the line. Yes it takes some time but for safety and security and some of the best seeds Herbies us on my top 3. Thanks for keeping your word.”
“Very good service and fast shipping plus seed are nice am 62 and not my first round around with seed .Put Herbies have some of the best and went plant peoples are happy the result is perfect”
“Ordered October, and blamed holiday delays..after repeated requests for accurate tracking and no seeds, I finally got a refund end of December. Jan 18 got the empty package. Intercepted by US Customs. Herbie told me to change my name and address, Laughable....”
Hello Will,
Thank you for the review. The information regarding the delays has been provided ahead of the order placement, thus the customer was aware of the possible longer delivery period. Once the package was considered lost in transit - which is not the action of Herbies in any way - a refund has been processed, currently received by the customer. As follows - all of our guarantees has been properly fulfilled, is there anything we missed? If so - please do not hesitate to contact us, we will be happy to help
Respectfully, Herbies
“For the third time now I've received and empty pkt. Heerbies can not get them through customs if in Australia the whole experience has just cost me money,time and my sanity. I'd not bother again. I'd love to leave a pic but I received nothing so bit hard.”
Hello Lisa,
Thank you for the review. According to the official postal information, the last order you've mentioned in the review has been properly delivered and handed to the recepient, as we understand it - the order came in opened. Please, contact us at claims@herbiesheadshop.com and we will do our best to assist you
Respectfully, Herbies
Hello DB,
Thank you for the review. The customer, who placed that order, have personally, knowingly and willingly chosen to not apply an insurance for that order, of which we have warned both at the checkouts and guarantees pages. As follows, the guarantee was not applied to your order as you have personally selected to not apply it totally understanding and taking the risks, thus we would be grateful if you could clarify the reason for these accusations?
Respectfully, Herbies
“DO NOT BUY FROM HERBIES!!! After using Herbies for seven years and getting great seeds, they no longer honor their guaranteed delivery. I placed approximately 6 orders in late 2022, and only 50% arrived. Customs is scanning most all packages now, with new technology. Most of the time, if customs confiscated your package, they will send a letter to inform you that your seeds were confiscated…BUT! Not always. Sometimes they throw the seeds in the trash and forward your package without taking time to write a letter for 10 seeds or so, because it is a waste of time.
That’s when the new management at Herbies starts giving you the run around. They no longer are the cool folks they used to be. YOU WILL NOT GET YOUR MONEY REFUNDED OR SEEDS REPLACED. If you live in the United States, buy seeds in the US, forget Herbies, and the Customs problem is no longer a problem. Thank you Herbies for KEEPING MY MONEY!!!”
Hello,
Thank you for the review. From our end, we cannot confirm your statement. Herbs provide and always honor our guarantees with no exception, the customs documentation might not be absent if the intervention has taken place. We are also never giving any runarounds to our respectful customers as we tend to build long and trusting relationships to the benefit of both parties. We kindly ask you to provide a confirmation of your statement, that would greatly help and let us proceed to the resolution
Respectfully, Herbies
