I have been a customer of Herbies for a very long time, over 5 years now. I've never really run into any issues, though recently, I've had two orders which have simply disappeared - the tracking has simply stopped updating. I was able to promptly get a replacement order dispatched from Herbies, however, the second replacement order has also gone missing. I have been in touch with Herbies to try and solve this issue, though unfortunately, after days of back and forth, we are still in the same position - we have not solved this issue, and the lack of communication and response is getting increasingly frustrating. The Live Chat agents are useless and aren't willing to help, except one or two. It is extremely difficult to get a response from anyone surrounding the actual issue at hand, and waiting two+ days between emails from the Claims Department is simply not acceptable. I am starting to think twice about purchasing from Herbies in the future, especially given how their support is. I genuinely thought Herbies was the best seedbank out there, though I'm really having second thoughts. To those who are reading - don't get me wrong, Herbies has been great to date, though their support when something does go wrong is extremely frustrating and it makes me feel like I've hit a wall/dead-end. It's not fair to keep customers waiting, especially when their initial order was over 3-4 months ago. While I understand courier delays are out of Herbies control, as a loyal customer of over 5 years, getting treated like this is not fair, especially when the order is over 250€ (250 Euros). All the seeds purchased from Herbies have been of high-quality, so there's no doubting that, though their service really leaves more to be desired. I may have to consider shopping elsewhere in the near future.