Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love to have site to buy Y-3 clothes from. Light speed delivery on my tracksuit top. I can only hope you keep up the good work Axel”

Helpful Report

Posted 9 years ago

“They have a live chat to assist. The price of the shoes that I bought was the lowest in UK (maybe Europe). Processing and shipping was fast. My shipment (international) was free and best of all, TAX FREE! If only they have more of my brands.”

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Posted 9 years ago

“Very speedy delivery came the very next day instead of the monday very happy with purchase and will buy from hervia again”

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Posted 9 years ago

“extremely satisfied with my purchase and handling of my delivery. Would 100% order from you again.”

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Posted 9 years ago

“I wish you can provide a free return label . Lot of times hesitate to order more because of such a hassle and inconvenience of returning . Thanks !!”

Helpful Report

Posted 9 years ago

“I don't plan on ever purchasing anything from this store again. Ordered item, Didn't like the item, and they won't refund my money. They will only give me store credit. This is was the first purchase I've made from Hervia and it will definitely be the last.”

Helpful Report

Posted 9 years ago

Hi Jamie, We are deeply saddened that you are not 100% satisfied with your shopping experience with HERVIA. As you were made aware, we can only refund our customers outside of the EU with a credit note or exchange. If you would like to go forward with a credit note or exchange, please do not hesitate to contact me on customerservices@hervia.com. Best Regards HERVIA

Posted 9 years ago

“The process was very easy.the quality was excellent. i would recomened shopping on this site.”

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Posted 9 years ago

“Todo perfecto!”

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Posted 9 years ago

“All is fine to me, but I do to get a plastic bag or other protective packing more perferable.”

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Posted 9 years ago

“Item was posted to the wrong address (108 instead of 180). Tracking code was not received till I went out of my way to obtain it. Therefore the item could have very easily been lost!”

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Posted 9 years ago

Hello Sam, Apologies for the mistake with your address. It seems that there was an error with our Royal Mail shipping label printing process. Further apologies that you did not receive your tracking number immediately. Kind Regards, Hervia

Posted 9 years ago

“Sent me a wrong size and promised refund the postage cost and additional 10% value didn't come true yet. Usually not reply email.”

Helpful Report

Posted 9 years ago

Hello Jinglun, Firstly, we would like to apologise for the incorrect size being sent to you. We hope you are happy with our immediate exchange and that you now have the correct item. Because this was a mistake on our behalf we were happy to refund your return shipping costs plus a 10% discount. However it seems that our refunds department did not issue you the full amount. We aim to rectify this today and have processed the remaining amount owed to you. Please note that it can take 3-5 working days for the funds to clear. Once again apologies for the inconvenience. Kind Regards, Hervia

Posted 9 years ago

“Good service. Free returns are essential for online sales of this scale and price Clothes need to be displayed on humans to see how they sit. Not lay out in 2D”

Helpful Report

Posted 9 years ago

Thank you for your positive review. Your suggestions have been noted. Kind Regards, Hervia

Posted 9 years ago

“I was shipped a raf simons t shirt with a hole in the sleeve. I could return the item but the fact i have to pay for shipping with an item i received with a defect is sad. I'm not paying $30+ for shipping when you guys apparently said it was brand new. Clearly wasn't.”

Helpful Report

Posted 9 years ago

Hello Nolan, Firstly, we apologise that your item is damaged. However, we were not made aware of this issue with your garment. If you could kindly send us details and images of the fault to customerservices@hervia.com we would like to resolve this immediately. Kind Regards, Hervia.

Posted 9 years ago

“The shopping is not very satisfactory, because obviously check the free package, the result was no packaging, in accordance with usual package delivery. I hope next time to improve!”

Helpful Report

Posted 9 years ago

“Once ordered, all went smoothly. The only thing was that the coat was mistakenly described as orange when it was photographed as natural colors. I had to scramble and email to confirm the photo was the true representation of what the coat looked at.”

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Posted 9 years ago

“I love the product I ordered and enjoyed the shopping experience with you guys pretty much! Would love to see more new items for cool brands in the future!”

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Posted 9 years ago

“Excellent service ! Shipping to Australia is so fast and cheap! A great range of designers with competitive prices ! :)”

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Posted 9 years ago

“Hervia is a great place to buy the more unusual items that you wouldn't find in your everyday high street shop. The shopping process was simple and the delivery was fast. The size guide on the clothing was useful as well.”

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Posted 9 years ago

“Great service and great selection of the latest products.”

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Posted 9 years ago

“Fast delivery, great product, great service”

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Posted 9 years ago

Hervia is rated 4.4 based on 790 reviews