Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Resonable mark up and fast delivery”

Helpful Report

Posted 9 years ago

“Excellent service, great products and fast delivery, thank you!”

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Posted 9 years ago

“Excellent range of products and speedy delivery! Very happy with my purchases, will be shopping here again very soon!”

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Posted 9 years ago

“Super fast delivery and excellent customer service! Lovely shopping experience, Thank you!”

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Posted 9 years ago

“This is a great little umbrella. It's bold and stylish and also copes very well with windy conditions!”

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Posted 9 years ago

“nice delivery”

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Posted 9 years ago

“Very unhappy no one has responded after three emails to my desire to return the product I ordered.”

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Posted 9 years ago

Hi Jonathan, We're very sorry for the delayed response to your return enquiry. Over the Christmas period our offices were closed from 25th December - 28th December resulting in an unprecedented amount of customer service enquiries. We're very happy we resolved your return request and appreciate the positive feedback you replied via email: "Thanks for the nice note. Thanks for your time. You have a cool business!" Happy New Year! HERVIA

Posted 9 years ago

“Very prompt and efficient service.”

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Posted 9 years ago

“I loved popping into Issey Miyake's shop in central London and often bought his socks for their quality.Sadly his shop is now closed.. So I was very pleased to find out through a simple internet search Hervia was a Miyake stockist I therefore decided to order a pair of my favorite socks...The delivery was very well packaged as you would expect from a luxury brand retailer and amazingly fast...I will,in future buy from Hervia as I am confident of their expertise in selling up market goods with all that is required.Thank you.”

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Posted 9 years ago

“disgrace of a service!!! ordered a pair of trainers that said they were in stock only for the order to be cancelled because it wasn't in stock. shambles. first time ever using the site and won't be back”

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Posted 9 years ago

Hi Richard, I would like to apologise profusely for the out of stock. We understand this is very frustrating. Our Stock Management Team work relentlessly to prevent this from happening. On this occasion, our affiliate marketing campaign promoting the Comme Des Garcons Trainers resulted in a high amount of orders for the same shoe within seconds of each other; regretfully our stock system did not synchronize in time. As you are aware, we processed a full refund and emailed you an apology along with a free shipping discount code. We would like to stress further this is a rare occurrence. Please email us on customerservices@hervia.com if we can further make good of this anomaly. Best Regards, HERVIA

Posted 9 years ago

“The service is not helpful and late response, specially when I need to return the items and refund!!! I will not put this site is 1st on my shopping list at all.”

Helpful Report

Posted 9 years ago

Hi Nichol, We're very sorry you had a negative customer service experience with HERVIA. Our customer service team strive towards replying within 6 hours of a query. However, on this occasion our customer service representative mistaken your query for an order confirmation email as you made your request by replying to your order confirmation email, so the subject of your email was that of an order confirmation email. We're very sorry for the mix up. I'm happy we resolved your free shipping enquiry. If you believe we can further atone for this mishap do not hesitate to email us on customerservices@hervia.com. Best Regards HERVIA

Posted 9 years ago

“very bad.”

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Posted 9 years ago

Hi GuangYi, We're very sorry you had a negative shopping experience with HERVIA. I understand your Thom Browne Classic V-Neck Wool Cardigan Black was out of stock. This was due to the unprecedented amount of orders over the Black Friday - Cyber Monday weekend long promotion. Our stylist offered similar Thom Browne suggestions for a heavily discounted price to apologise, when declined, we processed a full refund. Please contact us at customerservices@hervia.com for us to atone for your negative experience at HERVIA. Best Regards, HERVIA

Posted 9 years ago

“good service, very professional.”

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Posted 9 years ago

“I ordered a Rick Owens dress for my wife for Christmas online in early December - I live in LA so I was anxious that it might not arrive in time - it got here literally 2 days later - amazing customer service -”

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Posted 9 years ago

“SUPERB, hard to find merchandise at great prices. Faster shipping to me in U.S. than from stores here!”

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Posted 9 years ago

“good”

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Posted 9 years ago

“feedback and follow up is not so quick or prompt as before. not enough pre sales assitance”

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Posted 9 years ago

“A poor experience at Hervia due to never receiving my order as it wasn't in stock in the first place. I never received an explanation or was notified of the situation until I had to call them directly. Please keep your website updated and be better at communicating with your customers in the future.”

Helpful Report

Posted 9 years ago

Hi William, We apologise the Maison Margiela Tabi Leather Heeled Boots item in your order was out of stock. HERVIA's Operations Manager emailed you an apology with further details on why the specific item was out of stock on the 16th November and processed an immediate full refund. Further apologies, HERVIA

Posted 9 years ago

“I spoke with Shannon due to the fact that only a few days after I had placed my order Hervia had begun offering worldwide free shipping as well as a 10% discount promotion because of the website being down on account of the release of the Yeezy Kanye West x Adidas Boost 350 Moonrock, but never heard back from him despite being told to look for an email from him the next day after he spoke with the "operations manager." When I called back the next day to follow up about the status of my inquiry, I was told by a female customer service representative that Shannon was the manager and that she would be unable to accommodate my request for free shipping and the 10% discount promotion despite my being upgraded to VIP status, which I guess doesn't mean much anyway. Furthermore, Hervia advertises on its website "tax free" shopping for all customers outside the EU, but I had to pay a $51.32 USD duty tax to DHL in order pick up my package, which defeats the purpose of shopping on Hervia since there are many other e-commerce that truly offer tax free shopping and will also honor discount promotions retroactively within a certain time period, not to mention pre-paid return labels for returned items. In short, since you asked, I had an extremely shitty and totally fucked up experience shopping with Hervia and would not be inclined to shop there again!”

Helpful Report

Posted 9 years ago

Hi William, The VIP 10% discount plus free worldwide shipping promotion period was Friday 20th - Sunday 22nd November. You placed your order on the 11th November. William, our customer service team apologised and explained to you that you were outside of the promotion date limitations on several occasions, you agreed, yet phoned back hoping another customer service representative would honour your request. HERVIA IS tax free for customers outside of the EU. The tax is automatically deducted from the item when you placed your order. The $51.32 USD duty charge is from US customs, and is completely out of HERVIA's control. It's a shame you feel so negatively towards HERVIA. I would recommend you join HERVIA's mailing list for any promotions on shipping and discounts in the future - but as we explained before we do have strict promotion limitations in regards to dates. Best Regards, HERVIA

Posted 9 years ago

“company very good on shipping.”

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Posted 9 years ago

Hervia is rated 4.4 based on 790 reviews