Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

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“My Order come als soon as possible, everything was perfect”

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Posted 9 years ago

“Great customer service! Staff Ryan was very helpful!”

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Posted 9 years ago

“Hervia scores on so many levels. It stocks statement pieces and has the most incredible customer focus - the best experience of online clothing shopping I have had to date. I could not recommend Hervia more highly. An Aladdin's cave for the discerning shopper.”

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Posted 9 years ago

“Great service and super fast delivery. First time I have used Hervia and would definitely shop here again.”

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Posted 9 years ago

“Emailed me my discount !! Awsome will buy again..”

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Posted 9 years ago

“I am very disappointed with Hervia's customer service. I purchased a pair of shoes and bought the wrong size due to an incorrect Size Guide. I have contacted Hervia 3 times and never received a response. I was completely ignored. I presume this is because I am an international (USA) customer and they did not feel that it was worth it to deal with me. I now have a pair of shoes that are too small and cannot return due to an error on their site.”

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Posted 9 years ago

Dear Max, We would like to profusely apologise that your shopping experience with HERVIA was anything but perfect. This is the first time we have been notified of your sizing problem. We are saddened to hear you believe you were ignored. After checking the customer service emails we cannot trace any past correspondence of this particular issue. You have stated that you have contacted HERVIA on three occasions, did you send an email to customerservices@hervia.com? Regarding the sizing issue, you placed an order for Mary Katrantzou x Adidas Trainers in a Size 3.5. The product details include the following: “Sized in UK Sizes. For EU and US Conversions, Please Email customerservices@hervia.com.” Should you have any doubts about any product details please do not hesitate to contact our custom service team, who will be more than happy to assist you. Best Regards Ryan.

Posted 9 years ago

“Fast shipping and excellent service during checkout.”

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Posted 9 years ago

“My Adidas leggings were sent to me with a censor on it which i cant remove:(”

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Posted 9 years ago

Hi Danielle, Please accept my profuse apology that you received your leggings with a security tag. This particular item is sealed in a hygiene bag and is dispatched directly from our warehouse, thus not requiring a security tag. We can see that you received your order on the 24th of February but we can not trace any correspondence with you regarding this issue. We have sent you an email and we hope to resolve this for you as fast as possible. Kind Regards, Ryan

Posted 9 years ago

“Very nice hard-to-find-items, easy registration and payment-process, fast shipment, immediate notification about changes of order-status and finally items nicely wrapped in paper, so overall a fantastic shopping-experience, will order for sure again in case i'll find other interesting and _affordable_ items ;-)”

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Posted 9 years ago

“Very happy with my shoes, great service thankyou :)”

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Posted 9 years ago

“Super fast delivery I received the item the next day, lovely packaging and gift wrapping too! Thanks guys”

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Posted 9 years ago

“placed 4 orders and finally successful pass the security check. first order, visa second order, paypal third order, amex all failed the security checks. at first i thought the issue is due to the shipping address and billing address are different, but i cannot find any option to change the billing address. end up i have to register a new account to put the billing address to same as the shipping address. very poor customer service! emails a few times and no response at all.”

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Posted 9 years ago

Hi Ong Tien Kiat, Please accept our profuse apology that your experience with HERVIA was anything but perfect. Unfortunately, HERVIA's Fraud Team found your orders highly suspicious for several reasons. We cannot disclose this information on Reviews.co.uk. We have emailed you the reasons and have asked for more information. Best Regards HERVIA

Posted 9 years ago

“Shipping was really fast, goods received in good condition. Had a great shopping experience in Hervia.”

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Posted 9 years ago

“I ordered and paid for next-day delivery, presuming that, as I ordered in the evening, next day would actually mean two days. On the day it should have arrived I rang to find it had not yet been despatched. When I queried it's tardiness there were only apologies and asked whether I wanted to cancel the order. I think for PR purposes they could have waived the one-day charge but no. I think this store has great stock so will continue buying there but they need a little more imagination on their customer service side!”

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Posted 9 years ago

Hi Joanna Luxton, I would like to profusely apologies for your mishandled order. We received your order on 26th January 2016 at 8:31pm, our cut off time for next day delivery is 3:00pm. We should have dispatched your order on the 27th January. However, we failed to do this and dispatched your order on 28th January. The reason for this was the EXTRA10 promotion, in which you received a further 10% off sale items, resulted in an unprecedented amount of orders. We will happily refund your postage. Further Apologies, HERVIA

Posted 9 years ago

“Delivery was fast and efficient. Parcel arrived within two days even with only paying for royal mail delivery.”

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Posted 9 years ago

“You have a good, active service :-) The only problem are the taxes between UK and CH... :-(”

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Posted 9 years ago

“It's good!!”

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Posted 9 years ago

“Can always count on,excellent above ave clothing lines,if I'm looking for something ,with that wow factor,this is the place to shop at,as well ,as well know designers.I always fine,something every year.Fast delivery,properly packaged.Great store”

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Posted 9 years ago

“Well, haven't got my t-shirt yet.. DHL says delivered, but nothing has ever come.”

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Posted 9 years ago

Hi Emil Sejr Speedtsberg, You placed an order on 22nd January 2016. We dispatched your order same day with our trusted courier DHL on the same day. DHL attempted delivery to your delivery address in Denmark on 25th January 2016. Unfortunately, you was not home to sign for your parcel. DHL posted you a contact card for you to rearrange a delivery for your own convenience. DHL held your shipment, waiting for you to respond. Once you made contact with DHL, DHL successfully posted your order on February 5th 2016. Best Regards HERVIA

Posted 9 years ago

“cancelled my order 4 days after processing it :(”

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Posted 9 years ago

Hi Georgi Shah, We are very sorry that your shopping experience with HERVIA was anything but perfect. Unfortunately, we had to cancel your Gosha Rubchinskiy Black T-Shirt in a Size: S order. This was due to the item being out of stock due to the high demand and popularity of the Gosha Rubchinskiy Spring/Summer '16 launch on the date of January 21st. Please accept our apologies for the inconvenience this may have caused. The discount code we emailed you along with an apology still applies. Rest assured, we processed a full refund the same day the out of stock occurred. Best Regards HERVIA

Posted 9 years ago

Hervia is rated 4.4 based on 790 reviews