Hervia Reviews

Name: Hervia
Address: 2nd Floor, Rational House, 64 Bridge Street, Manchester
Rating: 4.44

4.4 Rating 790 Reviews

87 %

of reviewers recommend Hervia

Company Reviews

Questions

Metrics

4.4

Based on 790 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 161 835 2288

Email:

customerservices@hervia.com

Location:

2nd Floor, Rational House, 64 Bridge Street
Manchester
M3 3BN

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Giulio Santangelo

Kam Hung Chan

Hervia 4 star review on 22nd October 2016

William Chan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two times within a month because Hervia provides good promotions and services for customers.”

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Posted 8 years ago

“Found everything to be ok”

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Posted 8 years ago

“Ordered 2 x bottles of Daphne perfume for my wife. One bottle came without clear packaging in just the cardboard and was not full! Looks like a used bottle. Not much missing but odd none the less. The other one was ok and sealed.”

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Posted 8 years ago

Hello Stephen, we are terribly sorry that you have received an item that isn't up to our usual standards. We have investigated this for you and it appears as though the plastic wrapper was damage prior to dispatch and so was removed. We will email you directly now with a solution and again apologies for this error. Kind Regards Hervia Customer Services

Posted 8 years ago

“Quick delivery Got what I saw and purchased”

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Posted 8 years ago

“I was very pleased with the shopping experience that I had with Hervia and what I appreciated the most was the fast shippment of the order.”

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Posted 8 years ago

“Thank you for my goods. It was easy to order online and the delivery was prompt.”

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Posted 8 years ago

“Prompt service!”

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Posted 8 years ago

“good??”

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Posted 8 years ago

“I would have to think twice about shopping again with your store as i was very disappointed that i had to pay pay for the postage to return an item. Sorry guys but it was not only having to pay postage but also have to go to the post office. The reason for shopping online is all about convenience. Regards Kevin Kahan”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are pleased to say that we are currently investigating offering free returns and hope to have this in place for the AW16 Season. Best wishes.

Posted 8 years ago

“Inconsistent. Sometimes great. Sometimes not so. It's all in the details I guess. I will of course continue to shop here - some wonderful and carefully selected pieces.”

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Posted 8 years ago

We have substantially improved our customer service delivery and staffing and hope that the problems you may have experienced in the past are now over. Best wishes.

Posted 8 years ago

“Great selection of garments and brands, very good deals!”

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Posted 8 years ago

“Good customer service, friendly and prompt. Thanks”

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Posted 8 years ago

“Quick shipment and easy checkout. My only comment would be the return policy and not being able to receive full return and not only store credit.”

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Posted 8 years ago

“greatest online shopping experience, superfast shipping service provided!!”

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Posted 8 years ago

“Everything was really good. The package arrived on time and I am really satisfied. Greetings, Manuel García”

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Posted 9 years ago

“Very good online experience, very good checkout process and a lot of interesting products for men. Will buy again!”

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Posted 9 years ago

“Not really fair rating them poor but had to arrange and pay for own returns which is a bit of a joke. Money was paid back within a few days but think the returns policy is crazy for a retailer like hervia.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are pleased to say that we are currently investigating offering free returns and hope to have this in place for the AW16 Season. Best wishes.

Posted 9 years ago

“Order from the Hervia website from across the other side of the world. Was impressed that they double checked that my purchase was a real purchase from another country. But even more impressed with the quick shipping!”

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Posted 9 years ago

“Excellent customer service, prices and very fast shipping. My Bao Bao Issey Miyake Tote was well packaged and received in perfect condition.”

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Posted 9 years ago

“Although the website said free shipping over £150 pounds, I could not find a way of getting this until I had completed the purchase. I then found, on re-logging onto the website that you had to put in a special offer code to begin with - this is not clear at all - most websites automatically do not charge for shipping when you reach the threshold purchase amount. I then had to call customer service, who were very polite and said they would contact accounts to arrange a refund. I have not heard from anyone since and really do not want to spend any more time to call again for £6.50 but it's really very annoying.”

Helpful Report

Posted 9 years ago

We are very sorry that you have received this poor level of service. If you email cloe.sin@hervia.com she will organise an immediate refund. At the moment we do have free shopping and this is activated by use of a code. We will however speak to our web company to see if this can be activated automatically.

Posted 9 years ago

Hervia is rated 4.4 based on 790 reviews