High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,568 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,568 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wast time for me”

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Posted 1 year ago

Hello Harm, thank you for your review. I'm sorry to hear you haven't enjoyed the course! We're always looking to improve our services and if you have any suggestions or improvements you think we could make we would love to hear from you! If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Natasha (Customer Support, High Speed Training)

Posted 1 year ago

“waste of time”

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Posted 1 year ago

Hello Wayne, thank you for leaving us a review, we appreciate any feedback! If you could please let us know how you think the training could be better, we’d love to hear your thoughts on it! You can reach us by emailing support@highspeedtraining.co.uk or by calling 0333 006 7000. We’re here Monday - Friday, 9am - 5pm. We hope to hear back soon. All the best! Nicola (Customer Support, High Speed Training)

Posted 1 year ago

“Slow and buggy”

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Posted 1 year ago

Hello thank you for your review! I am sorry to hear you felt the course was too slow. I am sure you can appreciate the responsibility we have as a training provider to ensure our users are taking the time to read and understand the information in front of them. I do however appreciate some people absorb information faster than others! There is a settings button within our courses and it does allow you to select your course speed to suit your preference, I hope that this will improve your experience if you purchase from us again! Should you need anything in the future, please don't hesitate to contact us directly. All the best, Eli (Customer Support, High Speed Training)

Posted 1 year ago

“the course was too long, unable to fast forward, it seemed more like a complete course than a refresher. Try asking questions first with each module, then dependant on answers score, determine whether the module is necessary, thereby permitting a module to be skipped.”

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Posted 2 years ago

Hello, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. The course is a very in depth course and covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! I will however be sure to pass your feedback onto the relevant team to consider for future versions of the course. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 2 years ago

“I had some difficulties in terms of logging in to start doing the Courses but later on I contacted High Speed Training Staff and it was sorted out. Otherwise I have enjoyed the Training . Many thanks”

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Posted 2 years ago

Good afternoon, Thank you for your review, I’m glad that we helped you get logged in when you contacted us. I hope that the knowledge from our course will help you in the future. If you need anything else, please don't hesitate to contact us directly. Many thanks! Vicky (Customer Support, High Speed Training)

Posted 2 years ago

“Repetitive, droning, non-engaging”

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Posted 2 years ago

Hello, thank you for your review and feedback, we really appreciate your comments! I’m so sorry to hear that you felt the course was unengaging. We do try and keep the course as interactive as we can without leading away from the subject by including mini exercises along the way. I will certainly pass on your feedback to the relevant department to look into and see if it’s something that we can look into for future versions of the course. Thank you again! Eli (Customer Support, High Speed Training)

Posted 2 years ago

“Booked a test, before booking the test I rang a spoke with a man that told me this COULD go towards a CSCS Skilled labourers card! Took my time out and past the test when I went online to submit my score it didnt work. Rang high speed training who told me they have nothing to do with CITB and it wouldnt count! £30 out of pocket and 1.5 hours of my time wasted! thanks very much!”

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Posted 2 years ago

“many of the questions are poorly formulated. A person can't waste a whole day because you don't know how to do your job.”

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Posted 2 years ago

Hi Fabio, thank you for your review and feedback. We really value the opinions of our customers so I've passed your comments onto the appropriate team to see if there is something we can do for future versions of the course. Thank you again and we wish you all the best in the future. Kind regards ,Natasha (Customer Support, High Speed Training).

Posted 2 years ago

“The course was educative and practical oriented”

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Posted 2 years ago

Thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Thank you again! (Customer Support, High Speed Training)

Posted 2 years ago

“REALLY BORING UGHHHHH”

Helpful Report

Posted 2 years ago

Morning Oscar, Thank you for your review. I can see you have left a 1 star rating, I'm sorry to hear you haven't enjoyed the course! We're always looking to improve our services and if you have any suggestions or improvements you think we could make we would love to hear from you! If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Vicky (Customer Support, High Speed Training)

Posted 2 years ago

“Simple and easy to pass but if advice was strictly followed a customer with an allergy would be killed fairly quickly. Advising storage and preparation of allergenic and non allergenic ingredients separately does not account for the fact that there are 14 allergens, that any ingredient has the potential to be an allergen, that each individuals allergy profile is unique and kitchens are likely to be dealing with multiple customers with different needs at once. For example if there is one customer with a nut allergy who chooses a wheat dish and another with a wheat allergy who chooses a nut dish the risk that their dish will be contaminated with a potentially deadly allergen is heightened by the fact that the wheat and nuts have been stored in the same area as allergens, both dishes are prepared in the allergy free area and with the reserved allergen free utensils (as customers require an allergen free meal). Even if the area has been washed and sanitised between use there is no benefit to their meals being prepared here, rather complacency may be encouraged by virtue of a special area for allergy free food. The only way this could work is if customers with any individual allergy were prevented from ordering any allergenic ingredients or there was a separate storage and preparation area for each individual allergen.”

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Posted 3 years ago

“I don't who wrote the other reviews, I don't think it was the same people that sat through the modules.”

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Posted 3 years ago

“This training was not relevant to me.”

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Posted 3 years ago

Hello, thank you for your review and feedback. I'm sorry to hear that you found the course irrelevant. We do try to make all our course content relevant to each specific course. We are always looking to improve our training and I have therefore passed on your feedback onto the relevant teams. If you need anything else, please don't hesitate to contact me directly. Kindest Regards! Molly (Customer Support, High Speed Training)

Posted 3 years ago

Hello, Thank you for your review and feedback. I'm sorry to hear that you found the course irrelevant. We do try to make all our course content relevant to each specific course. We are always looking to improve our training if you could make us aware of which aspects of the course were not relevant to you as this may help us with future refreshers of this course. Feel free to contact our Support Team on 0333 006 7000 or support@highspeedtraining.co.uk if you want any further information. Thank you again! Vicky (Customer Support, High Speed Training)

Posted 3 years ago

“Garbage - ereading and compliance not learning”

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Posted 3 years ago

“Speaking from experience and knowledge of the EA2010 and GRA2004 I think we are at odds with some statements. also your previous reviews are not connected to the course I just done. Also you failed to mention when reporting its not just HR but Trade Unions who are independent of the company (a lot of people would be scared to report to HR) and even the Police (if illegal)”

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Posted 3 years ago

“It was fine.”

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Posted 3 years ago

Hello James, thank you for leaving us a review, we appreciate any feedback! I am sorry to see you only gave the course one star. If you could let us know how you think the training could be better, we’d love to hear your thoughts on it! You can reach us by emailing support@highspeedtraining.co.uk or by calling 0333 006 7000. We’re here Monday - Friday, 9am - 5pm. We hope to hear back soon. All the best! Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“I completed a training on 23.05.2021. But I still haven't received my certificate. and now my home address has changed. can you help me on this issue? Thank you. Kind regards.”

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Posted 3 years ago

Hello, thank you for your review and feedback! I'm really sorry to hear that you haven't yet received your certificate. We can certainly help with that. I will contact you directly via email. If you ever do have any certificate queries, please don't hesitate to get in touch directly at support@highspeedtraining.co.uk All the best, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“i had excellent experience and deeply explanatory about food hygiene and safety”

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Posted 3 years ago

Hello Hassen, thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Kind regards Georgia (Customer Support, High Speed Training)

Posted 3 years ago

“The content of the course is very informative, its presentation is possibly the worst online course that I have ever completed. There is too much information on each slide and because the content is important, it would benefit from more than one voice. I ended up putting the sound on mute. I should emphasise that the presenter was trying to use emphasis and vary their voice, just too much speaking and no opportunity to ask clarification questions, etc. make it an uncomfortable presentation.”

Helpful Report

Posted 3 years ago

Hello, thank you for leaving a review, we appreciate any feedback. We’re sorry that you did not like the voiceover. We try to make sure the narration is as clear as possible for all learners, trying to avoid any fluctuations in how the words verbally sound. Unfortunately, this may not be the preference of everyone. Unfortunately, with the nature of all our courses being online and can be used anytime, it would not be feasible to include a Q+A element within the course itself, but we recommend either revisiting the slides or using any included links to try resolve your query regarding it. Alternatively, you can also email us with any clarifications needed, which our content team can answer. If you have any suggestions on how we can make the presentation more engaging, please feel free to get in touch with us again. All the best! Chloe (Customer Support, High Speed Training)

Posted 3 years ago

“I am quiet shocked that they are supposed to train people with things like Equality & diversity and so other training courses, yet they used a muslim lady photo in a course for FGM and Forced marriage. now forced marriage might be an asian cultural thing but it is not an islamic traditions and that is a an error. Also FGM is a practice most popular in Orthodox Christian countries like Ethiopia and Eritrea. FGM is considered an african culture practice not a muslim religious practice. would suggest you take some training in equality and understanding cultures properly so you do not end up in framing or stereotyping incorrectly people who are different to you. it is also a good practice to hire people from other cultures or include them in your work before you imply any false image. Thank you”

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Posted 4 years ago

High Speed Training is rated 4.7 based on 28,568 reviews