High Speed Training Reviews

Name: High Speed Training
Address: High Speed Training Limited, Riverside Business Park, Dansk Way, High Speed Training Limited, Riverside Business Park, Dansk Way, Ilkley
Rating: 4.74

4.7 Rating 28,193 Reviews

98 %

of reviewers recommend High Speed Training

4.7

Based on 28,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About High Speed Training:

We provide high-quality, certified training courses to help your business comply with legislation and ensure your employees are up-to-date with relevant training.

We have over 160 courses in a range of subject areas, including Food Hygiene, Health and Safety, Professional Skills, Health and Nutrition and Safeguarding People. Our range of courses is continually expanding so keep checking back for updates!

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Phone:

0333 006 7000

Email:

reviews@highspeedtraining.co.uk

Location:

High Speed Training Limited, Riverside Business Park, Dansk Way,
High Speed Training Limited, Riverside Business Park, Dansk Way
Ilkley
LS29 8JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely inadequate and a waste of time. I feel that i did not learn anything that i had hoped for from the course. I was hoping to use speedy training for all other training within my business, i.e i have 3 members of staff that require all first aid, health and safety, and food hygiene 1 and 2, along with any course i found personally valuable. I shall now be looking for another group to train with. I may be wrong, but i'm not sure i'm willing to invest £125.00 to be as disappointed as i am now!”

Helpful Report

Posted 3 years ago

Hello Anastasia, thank you for your review and feedback. I’m really sorry to hear you found the course to be a waste of time this is not how we want our learners to feel. We have had some excellent reviews and feedback on this course so your rating has come as a shock and I can only apologise that you haven’t had the same experience as the rest of our learners. We're always looking to improve our services and we would really appreciate it if you could explain what you felt the course was missing and what made you feel it was inadequate that would be really helpful for us, moving forward to look at improving the course. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk. Thank you again for taking the time to leave your feedback! All the best, Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“awful. boring and longwinded”

Helpful Report

Posted 3 years ago

Hello, thank you for your review and feedback. I’m really sorry to hear you found the course awful and boring. We have had some excellent reviews and feedback on this course so your rating has come as a shock and I can only apologise that you haven’t had the same experience as the rest of our learners. I’m sure you can appreciate how important First Aid is and there are a lot of topics that need to be explained in detail, especially if someone’s health or even life may be at risk. As a responsible training provider we need to ensure we are being thorough when it comes to training of this nature. If you do forget any of the information, you can log back in at any point to refresh your memory. Thank you again for taking the time to leave your feedback! All the best, Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“Very long winded, please improve its not fair having to pay for this then waste time waiting for the slide shows to finish to answer very basic questions.”

Helpful Report

Posted 3 years ago

Hello James, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be too basic and long-winded. We design our courses to be engaging and thorough, but we are always looking to improve our training! We appreciate that some learners who take this course are already well versed in Working at Height and thus may find it easier to do than those who aren’t. However, I will certainly pass your feedback on. Thank you again! Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“Well presented courses of a high quality”

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Posted 3 years ago

“long winded beyond belief and very annoying having to endlessly select the next screen just to get to a single question. ive done this at several employers now and its by far the worst one ive had to do. hopefully it was free or cheap because if not its shocking”

Helpful Report

Posted 3 years ago

Hello William,, Thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too longwinded. The lone working course covers a lot of necessary topics in order to ensure that the learner has met the UK and EU legal requirements. The course can be spread out over several sessions, and doesn’t have to be completed in one go which may help in terms of the length of the course! The reason we give the learner control of moving onto the next screen is to try and please everyone as people will want to work through it at their own pace. The assessment unfortunately is a selection of multiple choice questions so we are unable to avoid you clicking onto the next screen to a single question. It might be worth having a chat with the person that asked you to complete the course so they are aware of your feedback. If you need anything else, please don't hesitate to contact us directly. All the best! Nicola, (Customer Support, High Speed Training)

Posted 3 years ago

“Some of the questions do not make sense”

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Posted 3 years ago

Hello Eamon, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you felt some of the questions didn't make sense. We're always looking to improve our services and if you could please let us know which that would be really helpful for us, moving forward so we can get our content team to have a look at this as a matter or urgency. If you'd like to contact us, you can call: 0333 006 7000 or e-mail: support@highspeedtraining.co.uk with your suggestions. Many thanks! Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“The information was repeated and the course could have been more concise”

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Posted 3 years ago

Hello Karen, thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course to be too long and that you found the information was repeated. Unfortunately the information is repeated to ensure that the important information is been taken in by the learner. We design our courses to be engaging, thorough and challenging, but we are always looking to improve our training! I have therefore passed on your feedback onto the relevant teams ready for the next version of the course. Thanks again, Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“excellent course using different methods to evaluate.”

Helpful Report

Posted 3 years ago

Hello, thank you so much for your review and kind words! I was just wondering if you are happy to possibly revise your star rating as 3 Stars, or less, is considered a "Negative Review" and can affect how other customers view our training. To do this, please refer back to the "Congratulations" e-mail that you received when you finished the training. If you re-review the course it will change your star rating. If you'd like any other information, please feel free to contact me directly on 0333 006 7000 or support@highspeedtraining.co.uk. We're here Monday through Friday, 9am - 5pm. Many thanks in advance and have a lovely day. Kaz (Customer Support, High Speed Training)

Posted 3 years ago

“Good site, however the course was long winded. Some of the final questions are incorrect I’m afraid, I discussed this with various builder friends along with google!”

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Posted 3 years ago

Hello Dan, Thank you for your review and feedback, we really appreciate your comments! I'm sorry to hear that you found the course longwinded, please keep in mind that the course doesn't have to be completed in one sitting you can stop and start as often as you like. We're always looking to improve our services and if you could please let us know which questions/answers in the assessment as incorrect that would be really helpful for us so we can have a chat with our content team about this. Our e-mail address is s upport@highspeedtraining.co.uk we really appreciate your help and we look forward to hearing from you soon. Kind regards Nicola

Posted 3 years ago

“Found that you talk to much”

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Posted 3 years ago

“Far too long”

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Posted 3 years ago

Hello Martin, thank you for your review and your feedback, we really appreciate it! I’m sorry to hear that you felt the course was too long. There are no time limits on our courses so they can be spread out over several sessions, and don't have to be completed in one go which may help in terms of the length of the course! If you need anything else, please don't hesitate to contact us directly. All the best! Natasha (Customer Support, High Speed Training).

Posted 3 years ago

“Far too long”

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Posted 3 years ago

“Too long, no need to go through all the training every time, you should be able to go straight to the test if you want to.”

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Posted 3 years ago

“Awful questions hard and not relevant to kitchen assistance”

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Posted 3 years ago

“Platform was okay”

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Posted 3 years ago

“Very slow and cumbersome”

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Posted 3 years ago

Hello, thank you for taking the time to leave a review and we are sorry that you think the training is not of high quality. We must strike a balance with the speed of the training to ensure that learners still have the opportunity to absorb the content and don't have to keep going back to replay slides that were going too fast. There is an option to speed up the audio of the slides if you think that the audio is too slow. You can do this by clicking the Settings button at the bottom of the slides (shown as a cog) and adjusting the audio speed to a faster option. If you would like to contact us to discuss what aspects of the course where your least favourite, we can be reached by emailing support@highspeedtraining.co.uk or by calling 0333 006 7000. We're here Monday - Friday, 9am - 5pm. All the best, Chloe (Customer Support, High Speed Training)

Posted 3 years ago

“Waste of time. Too much repeated information. Short and to the point will increase co-operative learning, reduce boredom and encourage information retainance.”

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Posted 3 years ago

“the are bad the wrok”

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Posted 3 years ago

Hello Miy, Thank you for your review! I am sorry to see that you have given a 1 star rating, we would really love to hear from you to understand you experience. If you are happy to please do contact us at support@highspeedtraining.co.uk. Should you need anything in the future, please don't hesitate to contact us directly. All the best, Nicola (Customer Support, High Speed Training)

Posted 3 years ago

“Dull. Poor interface.”

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Posted 3 years ago

Hello, thank you for your review and feedback. I'm sorry that you found the course dull, and the interface not up to your expectations. If you could please tell us what exactly you disliked about the interface, we can forward your feedback onto the relevant team. We're always wanting to improve the experience for our learners, so please contact us at support@highspeedtraining.co.uk or call us on 0333 006 7000 to talk about what you think we should change. We're here Monday - Friday, 9am - 5pm. All the best, Chloe (Customer Support, High Speed Training)

Posted 3 years ago

“Very good”

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Posted 3 years ago

High Speed Training is rated 4.7 based on 28,193 reviews