Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.71

4.7 Rating 1,339 Reviews

92 %

of reviewers recommend Higher Nature

4.7

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature 5 star review on 12th June 2025

C Grant

Higher Nature 5 star review on 26th November 2024

Anonymous

Higher Nature 5 star review on 18th October 2023

Anonymous

Anonymous // 01/01/2019

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“Great products that are genuienly effective”

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Posted 6 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 6 months ago

“Excellent products. Really good company to purchase from and staff extremely friendly and helpful. Thank you.”

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Posted 6 months ago

Thank you for the great review! Kind regards, Higher Nature

Posted 6 months ago

“Very pleased with my purchase. Fast and efficient service.”

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Posted 6 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 6 months ago

“Always good products. I wouldn't buy anywhere else.”

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Posted 6 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 6 months ago

“I have been on Higher Nature Products for decades and as a therapist have recommended them to many of my clients. I totally trust in their authenticity and the research that has gone into them. I thrive by taking them. Karin Elfer”

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Posted 6 months ago

Thank you so much for your kind words, we really appreciate you taking the time to share your experience with us! Kind regards, Higher Nature

Posted 6 months ago

“I have been a Higher Nature customer for well over 20 years now, but the new direction of the business has been a serious disappointment, and I now get most of my products from other sources like Holland & Barett, that have more extensive product lines and better, more flexible offers. Higher Nature has discontinued a number of the products I liked buying from them and, most upsettingly, cancelled the bulk discounts as an incentive in favour of subscriptions, which I have no interest in commiting to. Under their old business model they made a lot of money from me. Those days are over. It's all very sad.”

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Posted 6 months ago

Your feedback is important to us and we'd like to thank you for taking the time to leave us yours. Some of our products have been discontinued from our product range. These decisions aren't made lightly and a lot of discussions are had before the decision is made. A couple of reasons why a product would be discontinued is because of lack of popularity and/or difficulty sourcing the high standard of quality ingredients that we require. With the increasing costs of everything needed to keep the company trading from ingredients and manufacturing to packaging and postage charges, we have had to make some difficult financial decisions. It was decided that the membership scheme was not financially viable anymore and therefore it is being phased out. We understand that the loss of the membership scheme has affected many of our customers and we are hoping to bring an alternative saving scheme back in the future, but this is still under review. In the meantime, we do run special offers regularly and our subscription service is also available which offers a generous discount. Kind regards, Higher Nature

Posted 6 months ago

“Excellent quality and service”

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Posted 6 months ago

Thank you for the great review! Kind regards, Higher Nature

Posted 6 months ago

“I’ve been taking a few of products since last October as recommended after my chat with one of the nutritionists and I didn’t catch any of the bugs going around all winter! I’ve also noticed a slight increase in my energy and don’t want to speak too soon but think I’ve suffered less with my allergies so far this year. I love that there’s no fillers and won’t be without these now. The lady on the phone who recommended I speak to one of the nutritionists was also lovely and patient despite my numerous questions!”

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Posted 7 months ago

Thank you so much for your kind words, we really appreciate you taking the time to share your experience with us! We work really hard to offer the best service and products so we are happy to see that that has been reflected in your review! Kind regards, Higher Nature

Posted 6 months ago

“I have been using Higher Nature for years. Excellent service and fast delivery.”

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Posted 7 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 7 months ago

“Would like to receive an account of cost of each delivery in the delivery”

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Posted 7 months ago

Thank you for your feedback. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. We recently made the decision to reduce the amount of paper we are using. We have chosen to print the packing slip for our fulfilment centre and all order invoices are sent automatically by email. If you wish to receive a paper copy of your invoice, please do let your customer service representative know and they will be happy to put one in the post for you. We hope you can appreciate our efforts to become more environmentally friendly! Kind regards, Higher Nature

Posted 6 months ago

“I am confident in Higher Nature because of the quality of their products. Their Flaxseed Oil capsules help me because of the clarity of the capsule. It is not in a black capsule containing others like others. The same with their Co-Q10. I have been using their Astaxanthin and Blackcurrant for a good while now and am sure it helps my vision greatly and has a positive effect on my glaucoma. The only difficulty is that it is hard to find the products available as few brochures are sent out and I do not always find what I am looking for on the website. I think Higher Nature is a great company and have benefited from their products for many years.”

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Posted 7 months ago

Thank you so much for your kind words, we really appreciate you taking the time to share your experience with us! We are currently working on putting together a new product guide for our customers. As soon as we have one available, we'll be sure to send one your way! In the meantime, our customer service team and nutrition support team are available to help you with any product enquiries that you may have. Kind regards, Higher Nature

Posted 7 months ago

“I will not be buying again from higher nature nor will I recommend you to anyone”

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Posted 7 months ago

We're very sorry to hear that you are unhappy. We would really appreciate it if you could advise us more about your experience. We appreciate all feedback whether good or bad as it allows us to continue reviewing the service that we provide to our customers. Kind regards, Higher Nature

Posted 6 months ago

“Excellent products. My wife and I are very satisfied”

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Posted 8 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 6 months ago

“I have always been very happy with the products. They are pure and high quality. However, I have not bought as many products since they got Shop to take payments.”

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Posted 8 months ago

Thank you for the great review! There is no obligation to use Shop to make payments. There is the option to use Paypal or by your chosen bank card. Alternatively, our customer service team are available Monday-Friday, 9am-5pm to take orders over the phone. Kind regards, Higher Nature

Posted 6 months ago

“Have purchased from Higher Nature for 18 plus years. Recently product quality has deteriorated, some products you have always sold no longer available, and recently you have ended your membership scheme which makes your prices extortionate. I have stopped buying from you now”

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Posted 8 months ago

Your feedback is important to us and we'd like to thank you for taking the time to leave us yours. I'm sorry you feel that the quality of our products have deteriorated, however please let us assure you that we have not changed the ingredients, suppliers or the manufacturing process in any way for the products in your most recent order. Every batch produced goes through a rigorous testing process to ensure that our high standard of quality is being met before we release anything for sale. Our expert product team are working with industry leading ingredient suppliers and manufacturers and when sourcing any ingredients for any products, existing or new, we go above and beyond industry standards to ensure that every single ingredient and finished formula reflects the same high quality standards we were founded on. We would really appreciate it if you could provide us with more information about why you feel that the quality has deteriorated in any of the products you've received so that we can ask our Technical Team to investigate further. It is important to us that any such claims are thoroughly investigated and if required, a resolution found. We can see that you still currently hold an active membership and we can confirm that you did receive a discount on your most recent order. It does seem that your membership discount was not successfully applied to your online order which was placed on the 23rd December and for that we do apologise. We have issued a refund to your original payment method for the discount that you should have received. You will be given the opportunity to renew your membership before it expires, however, if your membership does expire, we will not be able to renew this for you. If you do have any concerns regarding your orders, discounts or products, you can contact us as soon as possible by phone on 0800 458 4747 or by sending us an email to customerservices@highernature.com where we will be able to handle your enquiry quickly. Kind regards, Higher Nature

Posted 8 months ago

“Too expensive but prompt service.”

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Posted 8 months ago

Thank you for taking the time to leave us your feedback! Higher Nature products are specified by our expert nutritionists and all ingredients are sourced from only the best, reputable suppliers who are themselves, experts in their field. Our aim is to use natural ingredients of the highest quality. We also aim to ensure our products are accessible and affordable, and offer excellent value for money. Because we use quality ingredients, our products are not the cheapest, and neither are they the most expensive. Kind regards, Higher Nature

Posted 6 months ago

“I have been using Higher Nature for years, their customer service team are exceptional and the free advice is so helpful answering and questions I have.”

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Posted 8 months ago

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us! Kind regards, Higher Nature

Posted 8 months ago

“We have been a cutomer for many years and still rate this supplement supplier highly, whether it be fish oil, starflower oil, MSM complex, or anti-oxidants. Multi vitamins we had for years are now discontinued. However, the recent changes in your purchasing system mean that I can no longer make savings when buying several items at once, apart from getting free postage. Due to the difference in quantities in each tub, and my family's varied needs, I cannot work the subscription system in our favour and end up paying postage cost for each item. I have tried it but failed.”

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Posted 8 months ago

Thank you for the 5 stars and for taking the time to review! We're sorry to hear that the subscription service is not suitable for you. When placing your order over the phone, please be sure to ask about any special offers and your customer service representative will be happy to advise you. Kind regards, Higher Nature

Posted 8 months ago

“I telephoned Higher Nature to order three items. The phone was answered straight away. The person I spoke to was helpful and kind, and in no time at all we had discussed what I needed and the delivery arrived soon after on my doorstep. I have been with Higher Nature for many years now and am very grateful for not only what they supply but also for their warmth and kindness.”

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Posted 8 months ago

Thank you very much for such great feedback! We work really hard to offer the best service so we are happy to see that that has been reflected in your review! Kind regards, Higher Nature

Posted 8 months ago

“Higher Nature has good quality products and useful information about them. The probiotic powder i purchase from them is easy to use and has no taste so is great for adding to yoghurt”

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Posted 8 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 8 months ago

Higher Nature is rated 4.7 based on 1,339 reviews