Higher Nature Reviews

Name: Higher Nature
Address: 10 Discovery Way, Horam, East Sussex
Rating: 4.71

4.7 Rating 1,339 Reviews

92 %

of reviewers recommend Higher Nature

4.7

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Higher Nature 5 star review on 12th June 2025

C Grant

Higher Nature 5 star review on 26th November 2024

Anonymous

Higher Nature 5 star review on 18th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always brilliant products at excellent prices. Customer services people are courteous and friendly. Excellent company.”

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Posted 10 months ago

Thank you for the great review! I'm so pleased to hear that you have received a great service when speaking with our customer service team. Kind Regards, Higher Nature

Posted 10 months ago

“Best quality products and delivered quickly”

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Posted 10 months ago

Thank you so much for your positive review! We are happy to hear that you enjoy our products. Kind Regards Higher Nature

Posted 10 months ago

“As usual Higher Nature responds quickly to orders, an excellent company to use.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review. Kind regards, Higher Nature

Posted 10 months ago

“Excellent supplements I have been a customer for over 20 years I trust Higher Nature to give the customer high quality supplements.Postage is more expensive now !”

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Posted 11 months ago

Thank you so much for your review! We can assure you that this price has not changed for a few years. We hope you understand that our postage costs are a combination of our picking and packing costs as well as the Royal Mail service provided. Kind regards, Higher Nature

Posted 10 months ago

“Very disappointed with the new web site and also the packaging and one of the producets I ordered. Only the Omega3 Fish Oil appeard the same but it was not available in the 180 capsules container.”

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Posted 11 months ago

Thank you for taking the time to leave your feedback - we have passed this on to our web team to take into consideration for future updates. We are sorry that we were out of stock of our Omega 3 Fish Oils, 180 capsule size. We are pleased to say that this product is now back in stock. We are gradually updating our labels so this is why the appearance of the bottles you received differed. All of our products will eventually have a similar appearance using the paper labels which can be recycled. Kind regards, Higher Nature

Posted 10 months ago

“I am a member and receive discount on my orders, I am very happy with the quality of the supplements and the fast delivery I receive each time I order.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 10 months ago

“Quick despatch. Recommended by my doctor. I hope it's a good product, but as with all supplements, it's hard to tell!”

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Posted 11 months ago

Thank you for taking the time to leave your review. We hope that you are happy with our products! Kind regards, Higher Nature

Posted 11 months ago

“Great service and great product.”

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Posted 11 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 11 months ago

“Usually good service with good products and savings with membership. I have been using them for years so that proves something. However, last order they sent the wrong product despite the correct one being on the invoice. I had to telephone to explain but they did send me a prepaid return label and sent the correct item promptly.”

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Posted 11 months ago

Thank you for taking the time to leave us some feedback. We're sorry to hear that there was a problem with your order but are glad that it resolved quickly for you! Kind regards, Higher Nature

Posted 11 months ago

“Excellent service,product and delivery.Would recommend 👌.”

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Posted 11 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 11 months ago

“Very good. Enjoying ta,ingredients them so far”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 11 months ago

“Excellent service. Received order next day. Couldn't live without Silver Coidall.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 11 months ago

“Have been using Higher Nature for 16 years and always been highly satisfied with products, and membership discounts made prices good. Recently product quality has definitely deteriorated, and on top of that the membership discounts being discontinued means prices are extortionate Unfortunately I will be purchasing elsewhere going forward”

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Posted 11 months ago

Your feedback is important to us and we'd like to thank you for taking the time to leave us yours. I'm Lynsey, one of the nutritionists involved in formulating our products. I completely empathise with your frustration regarding changes to membership discounts and can only apologise. This is not something we wanted to do, however changes in the economic climate over the last few years have meant that we are simply unable to continue with the same level of offers. This is because we absolutely do not want to compromise on the quality of our ingredients which have also increased in cost. Our high standards are of the utmost importance and we hope you can understand the changes we have made reflect this. I'm sorry you feel that the quality of our products have deteriorated, however please let me assure you that we have not changed the ingredients, suppliers or the manufacturing process in any way for the products in your most recent order. Every batch produced goes through a rigorous testing process to ensure that our high standard of quality is being met before we release anything for sale. Myself and our expert product team are working with industry leading ingredient suppliers and manufacturers and when sourcing any ingredients for any products, existing or new, we go above and beyond industry standards to ensure that every single ingredient and finished formula reflects the same high quality standards we were founded on. This is important to me as a qualified nutritionist as I only want to be using ingredients and formulating products I would be happy to take myself or recommend to others. We would really appreciate it if you could provide us with more information about why you feel that the quality has deteriorated in any of the products you've received so that we can ask our Technical Team to investigate further. It is important to us that any such claims are thoroughly investigated and if required, a resolution found. You can contact us by phone on 0800 458 4747 or by sending us an email to customerservices@highernature.com. Kind regards, Higher Nature

Posted 11 months ago

“Always good value and great service.”

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Posted 11 months ago

Thank you so much for your positive review! Kind regards, Higher Nature

Posted 11 months ago

“good phone in service. Website not perfect.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review. We'll pass your feedback over to our web team! Kind regards, Higher Nature

Posted 11 months ago

“I've been a Higher Nature customer for more years than I can actually remember and had great service. Some recent orders though have had the kind of hiccups I haven't experienced with them before, and communicating with them via email, can in my opinion, make resolving an issue quite lengthy. Having said that, issues were resolved and a refund where appropriate. I also find that products are out of stock far more often than in the past.”

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Posted 11 months ago

Many thanks for your feedback. We are pleased to see that following your request for a refund, this was acknowledged and issued within 24 hours. If you require any urgent assistance, please give us a call on 0800 458 4747 - our phone lines are open Monday-Friday, 9am-5pm and our customer service team will be happy to help you. Kind regards, Higher Nature

Posted 11 months ago

“Order arrived promptly. I regularly use Higher Nature. Website seemed a bit wobbly on the day - maybe a glitch.”

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Posted 11 months ago

Thank you for the 5 stars and for taking the time to review! Kind regards, Higher Nature

Posted 11 months ago

“The Red Sterol Complex is helping to bring down my high cholesterol. I would highly recommend it.”

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Posted 11 months ago

Thank you for the great review! We are delighted that you have had success with our products. Kind regards, Higher Nature

Posted 11 months ago

“I asked for advice and recieved it fairly promptly and with several recomendations, very in depth and very helpful.”

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Posted 1 year ago

Thank you very much for such a great review! Kind regards, Higher Nature

Posted 11 months ago

“I have been a member of Higher Nature for some years and they have never disappointed. I will continue to use their products as I trust them.”

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Posted 1 year ago

Thank you so much for your kind words, we really appreciate you taking the time out to share your experience with us! Kind regards, Higher Nature

Posted 11 months ago

Higher Nature is rated 4.7 based on 1,339 reviews