HM Reviews

"What began as a lingering technical issue gradually escalated into a serious account lockout, creating uncertainty and mounting pressure. Conventional support channels failed to provide clarity or progress, which only added to the frustration. After careful consideration, I reached out to U.R.F, under the leadership of Unique Services. From the outset, their approach was methodical and reassuring. The team conducted a thorough assessment, identified the root cause of the security compromise, and acted swiftly to restore full access. More importantly, they reinforced my account with advanced protective measures, ensuring the long-term safety of my portfolio. Their expertise proved invaluable at a critical moment."

"\"From Scammed to Saved \u2014 Thank You!"

"I had nothing to wear (honestly) for a friend\u2019s special party - saw a new arrival online at H&M and made an impulse buy! The dress arrived within two days - the day before the party! It looked absolutely fabulous and I accessorized with jewellery and sandals I already owned. I had a lot of compliments on the night from people who didn\u2019t believe it was a \u00a324 purchase from H&M. #result!"

"The incident: \r\nPurchased \u2018L\u2019 sized shirts and \u201842\u2019 sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only a size of 36. Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide.\r\n\r\nThe explanation from the H&M Company:\r\n1.\tThe waistcoat is a \u2018Top\u2019 category product, so its size should be selected from the \u2018Top\u2019 category.\r\n2.\tAccording to the company\u2019s policy, a product purchased under the promotion cannot be exchanged with a bigger size (not because of the unavailability).\r\n\r\nScenario 1:\r\nThere is no size guide given for the exact product name \u201cwaistcoat.\u201d\r\nMoreover, it is not mentioned that the \u201cwaistcoat\u201d comes under the \u201cTop\u201d category.\r\nTherefore, this is primarily an error by the company; the customers are helpless.\r\n(The customers are not garment experts to know the categorization exactly. Being a common man, I thought the size guide for the shirt would also do for the waistcoat).\r\n\r\nScenario 2:\r\nPurchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped.\r\n\r\nAccording to the company\u2019s policy, \u201cproducts purchased under the promotion will not be exchanged\u201d explains that the customers deserve to be penalized for using the company\u2019s promotion by throwing the unfitting products in the trash bin. They boast to protect human rights, but they do not protect humans' rights."

"The incident: \r\nPurchased \u2018L\u2019 sized shirts and \u201842\u2019 sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only a size of 36. Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide.\r\n\r\nThe explanation from the H&M Company:\r\n1.\tThe waistcoat is a \u2018Top\u2019 category product, so its size should be selected from the \u2018Top\u2019 category.\r\n2.\tAccording to the company\u2019s policy, a product purchased under the promotion cannot be exchanged with a bigger size (not because of the unavailability).\r\n\r\nScenario 1:\r\nThere is no size guide given for the exact product name \u201cwaistcoat.\u201d\r\nMoreover, it is not mentioned that the \u201cwaistcoat\u201d comes under the \u201cTop\u201d category.\r\nTherefore, this is primarily an error by the company; the customers are helpless.\r\n(The customers are not garment experts to know the categorization exactly. Being a common man, I thought the size guide for the shirt would also do for the waistcoat).\r\n\r\nScenario 2:\r\nPurchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped.\r\n\r\nAccording to the company\u2019s policy, \u201cproducts purchased under the promotion will not be exchanged\u201d explains that the customers deserve to be penalized for using the company\u2019s promotion by throwing the unfitting products in the trash bin. They boast to protect human rights, but they do not protect humans' rights."

"The call centre customer care person doesn\u2019t transfer the call for giving feedback on their customer service which is wrong. When u ask for feedback by customer and they wait to give it at the end of the call then how can your human being not transfer that call to that ?? \r\n\r\nI kept the phone on for 20 mins to see how long the customer service person delays the transfer of my call ??"

"The return service is unprofessional and for 14 to 30 days after the pickup one has to wait for the money to come back in account. No exchange facility means you go and buy the same product in a different size and wait for the earlier refund to happen for a month. \r\n\r\nIt\u2019s like blocking money. Not acceptable and customer friendly."