Hobbycraft Reviews

Name: Hobbycraft
Rating: 3.26

3.3 Rating 129 Reviews

53 %

of reviewers recommend Hobbycraft

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Metrics

3.3

Based on 129 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Telephone

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Hobbycraft 1 star review on 28th October 2022

Anonymous

Hobbycraft 1 star review on 6th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick supply of adhesive satin ribbon.... Good product which has done an excellent job on covering framework for pew end decorations.”

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Posted 6 years ago

“Quick supply of adhesive satin ribbon.... Good product which has done an excellent job on covering framework for pew end decorations.”

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Posted 6 years ago

“Very efficient service and question I asked was answered …went into local Hobbycraft… Emmie in Cirencester branch was happy and smiley and helpful at the till…”

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Posted 2 months ago

“It's very nice”

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Posted 7 months ago

“Great offers and quick delivery”

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Posted 6 years ago

“The website is easy to use. The dispatch of the products was good and quick. I was disappointed with the description of one of the items as it was described as large and when we received it, it was not large at all.”

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Posted 6 years ago

“Recently purchased a Brother LS14 Sewing Machine. After many attempts of trying we could not get it to stitch correctly - the lower bobbin kept jamming. We took it back to the store after 4 weeks and they replaced it without question and even said we could choose an alternative machine. We went for another LS14 and the new machine is working great.”

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Posted 6 years ago

“easy to maintain wipe-off surface”

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Posted 6 years ago

“My daughter picked this puppet dog out of clearance shelf with no price tag on it and as I pay I find out this thingy costs £18 !!! I mean not that I want to return it since she loves him but £18 ? Wow. I understand comparing is silly but you can get 5 of these or an electronic puppy for less than that from elsewhere. Won't be back with a child,, but by myself :) all the other purchases were fantastic and great deals 👍”

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Posted 2 years ago

“I went into the Inverness store today and couldn't find the item I was looking for but I did find another item I needed. I mentioned to Graham who served me at the till and he assured me we did have the item needed in store so we went and had a look together. We found what was needed and went back to the till and I paid for my items. He was friendly, efficient and we had a wee bit of banter too about customer service in general. I live in Elgin and Inverness is my nearest branch so I appreciated that he took the time to help and had a friendly manner too. All in all a great customer experience.”

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Posted 2 years ago

“Click and collect worked well..until I picked up my item that was a gift and it had a dirty great security sticker right on the front that will not come off without tearing the packaging..I know it's only the box but it looks rubbish to give someone a tatty pressie...epic fail hobbycraft!”

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Posted 2 years ago

“Shocking service If you order on line for click and collect uou hsve to spend over £10 We wanted a extra item that was in store whilst collecting our order___as it was'nt on line we were unable to purchase it .Absolute joke Unable to get through on phone lines at customer service as phones are not manned I think customers will go elsewhere”

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Posted 3 years ago

“Good range of things at reasonable prices”

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Posted 6 years ago

“Normally I am very happy with this shop, but today I was disappointed.... whilst queuing to pay for something, I noticed the half price display near the tills .... I went over & picked up a lovely bag which I wanted to get but it had no half price or full price tag on it, so I took it with me to the till & asked the assistant how much the bag was in their half price sale.... she scanned it & said that it was not in the sale until tomorrow, even though they had the half price sale signs up ! To say I was disappointed would be an understatement! Surely they shouldn't have the half price sale items on show until the actual day if they're not half price?”

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Posted 6 years ago

“went to Greenford (west London) branch to buy artist's paint brushes. looked like the entire stock of them had been thrown in air and stuffed back into the display willy-nilly did not buy any”

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Posted 1 month ago

“I received part of my order put packaging in bin but when I've phoned about rest of order they were of no help. As I'm disabled I can't get to the shop to make purchases, thought online would be good. They have taken my money but I don't have all my purchases. Won't be shopping with them again”

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Posted 2 months ago

“Twice in the last few days I have tried ordering online/click and collect and for some reason, it just didn't work. Tried again this morning. I even phoned your customer service number, but they too couldn't help. In the end I gave up and cleared my basket of all my purchases. I am disappointed, but it doesn't matter.”

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Posted 1 year ago

“Very disappointed with faux parsley fern and hanging foliage 2 .plus berry spray. Very small, expensive and poor quality. Parsley fern spray looks cheap and is held together by tape. Awful”

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Posted 1 year ago

“My wife is physiologically addicted to the program. It's fantastic she has found an hobby in her retirement and it is most evident she immensely enjoys it. However, its driving me to disappear the manic handjestuerss ALL the time by most presenters. For heaven sake get them to put their hands on the table, preferabley supper glued if they encounter difficulties or just sit on them Kind regards and best wishes to them all, Barry.”

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Posted 1 year ago

“The thing that killed this purchase was the delivery option vasty over priced and extremely slow. I would expect a company of this size to have next day delivery as standard. Unfortunately I will be buying from Amazon in the future.”

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Posted 2 years ago

Hobbycraft is rated 3.3 based on 129 reviews