“Terrible flowers and even worse customer service!! Ordered a bunch as a birthday gift. They lasted one day the petals were brown on the edges and they was all limp. The lillies had died and dried up already. Contacted customer service they offered me a replacement which I refused. I asked 5 times for a refund. They tried to give me store credit which is horrendous as I’d never use this company again. Finally got a refund after sending about 8 emails of complaints! Save your time and money! Very disappointing service. They definitely sell end of date flowers I can see from the terrible reviews I’m not the only one this has happened too! AVOID AVOID AVOID”
“Ordered flowers for a friends birthday to be delivered 21.3.24. They did not arrive. Contacted customer services, waited 20 minutes for an answer, agent was curt and unfriendly.Did not seem to believe the flowers had not been delivered. Eventually agreed to resend the flowers on 2.4.24. The flowers did arrive this time but were nothing like the picture on the website and definitely not worth the money paid. I have emailed customer services and the CEO and am waiting on a response from both.
I would not recommend ordering flowers from this company. Supermarket flowers are much better quality.”
“I ha e ordered flowers for years, I ordered flowers in January with no issues. I ordered the largest bunch of flowers for mothers day to be delivered early, I had confirmation to say tracking info would follow, since then no flowers have arrived, if you call them the customer service lines are switched off. If you use online chat it advised it did not understand my query and I will be contacted. I received a call who advised I selected the wrong address, however this is also the only email confirmation order that has the address missing, all other orders show the address. However not an issue as there's 8 address in the postcode but unfortunately nothing has been delivered. Complete rip off nearly 36 pounds down the drain if flowers ever arrive they will be dead. Apparently courier service is royal mail but they can't track it. So only way it seems to be able to at least track your order is to pay more for courier service. I honestly would just go to a real florist. If Home bargains do read this my order is 416956.”
“Ordered carnations and paid extra for 'medium '.
A bunch of flowers where delivered (one day late) the bunch sent was a mixed bunch containing only one carnation.”
“Incredibly disappointing. Purchased for a friend as a thank you, paid extra to 'up size' to a medium and had a measly flower bunch delivered that I could have picked up from Sainsburys myself for a fraction of the price. Followed up with their 'chat' feature through their website and spoke to Nia who advised there was nothing wrong with the flowers and they can confirm that 4 germinis, 3 roses, 3 sprigs of chrys and 3 stems of eucalyptus is £26 worth of flowers. Unfortunately the reviews on here are extremely correct and I should have paid notice before ordering. Don't be misled by the 'bargain' - trust pilot does not allow photos otherwise I would add them. Will not be using again and do not recommend.”
“Part 2. My sister recieved her flowers she was more than happy. She said the flowers were in vgc. She doesnt know I got them from HB. Haha. £14.99 for flowers, delivered the following day, FOC! What more can you ask? Perfect. Thank you very much Home Bargains. Good job, well done. I wish I could send you a pic but not that good at tech.”
“I'm shocked to see so many nasty reviews. I have ordered from HB before and they have been wonderful. They used prestige flowers before. All the reviews are months old. The latest is 1 month.
I will keep you posted once my florist sister has received hers.”
“I am actually ashamed I sent these to my sister for her birthday. What a total rip off. I even paid for the larger bunch and to see what a pathetic handful of flowers was delivered is a shock. I wish I'd read the reviews before wasting my money.
DO NOT BUY FROM HERE. You can get a much better arrangement from somewhere else. I would say they sent me about £3/4 worth of flowers, in the post so not an expensive delivery method, and I paid £25 for them. Customer service were unhelpful and just said that it is as it should be. So basically admitted they ripped me off.”
“Flowers never arrived on time . Black spots on roses , flower heads broken & wilting plus for some reason there was a thick piece of cane in bouquet ?? Very poor quality & service . Will never use this service again .”
“Regularly order flowers and never have any issues. Quick delivery and recipients happy with flowers which are really reasonably priced. I don’t really get why there are so many negative reviews”
“I recently bought 2 houseplants and a large bunch of 'Pastel Paradise' flowers.
The plant I sent to my wife for mothers day had a blank card with it rather than having the message I wrote to her. This I could let go ,but the flowers I sent to my own mother on Friday last week had fallen apart by Monday morning.
My mother has sent me pictures of whole flowers worth of petals brown and rotting or completely fallen off/on the floor, these pictures (attached) were taken Sunday PM/Monday AM.
Two days is hardly acceptable for £29 worth of flowers and the delivery on top.
The whole order was £77.82 and I just don't feel a decent service was received considering.
Also their website is so glitchy it nearly useless, wouldn't remove items from cart, would send message to customer support (just comes up with error message in bottom right of page) & the email link provided does not function whatsoever.
Absolute joke, will never use again.”
“Two bunches of flowers due to be delivered last week, they were for mothers day, no tracking sent out, I had to chase them up for this, the flowers were dispatched the same day they were due to be delivered, Their customer service is dispicable, they put their head in the sand and did not attempt to send out a new bunch of flowers or refunf the monies £80, buyer beware, stay away from them”
“Ordered s bunch for my sisters birthday shes also just had major back surgery so these would have cheered her up.. but oh no they were awful. Now waiting on a reply and wanting a refund.”
“Just been delivered today — roses and Lilly’s to a friend who lost her husband this week -roses the outer leaves are brown but the Lilly’s are good she tells me very disappointed she just rung me”
“Sent flowers to my niece because her husband died on the 5th of February.
I didn't get to see the flowers because we live 200 miles apart, it wasn't until my sister sent a photo that I realised what poor Quality and quantity they were. I have complained via email but I get almost the same response saying I am not entitled to a refund because I should have complained in the first three day's they have offered me either a £10 gift voucher or £10 credit to use off any future order. I have informed them I won't accepting this because I am not going to order more flowers from this company. Only wish I had read the reviews first..”
“Please report them to Trading Standards. Absolutely disgusting. They will lie to you. They will deliberately delay responding to you. The photos on their website and what they actually send to you is completely different. Companies like these shouldn't be allowed to operate. Obviously run by some crooks. This is day time robbery and needs to stop!”
“Please report them to Trading Standards. Absolutely disgusting. They will lie to you. They will deliberately delay responding to you. The photos on their website and what they actually send to you is completely different. Companies like these shouldn't be allowed to operate. Obviously run by some crooks. This is day time robbery and needs to stop!”
