“Ordered flowers for a friends birthday to be delivered 21.3.24. They did not arrive. Contacted customer services, waited 20 minutes for an answer, agent was curt and unfriendly.Did not seem to believe the flowers had not been delivered. Eventually agreed to resend the flowers on 2.4.24. The flowers did arrive this time but were nothing like the picture on the website and definitely not worth the money paid. I have emailed customer services and the CEO and am waiting on a response from both.
I would not recommend ordering flowers from this company. Supermarket flowers are much better quality.”
“I ha e ordered flowers for years, I ordered flowers in January with no issues. I ordered the largest bunch of flowers for mothers day to be delivered early, I had confirmation to say tracking info would follow, since then no flowers have arrived, if you call them the customer service lines are switched off. If you use online chat it advised it did not understand my query and I will be contacted. I received a call who advised I selected the wrong address, however this is also the only email confirmation order that has the address missing, all other orders show the address. However not an issue as there's 8 address in the postcode but unfortunately nothing has been delivered. Complete rip off nearly 36 pounds down the drain if flowers ever arrive they will be dead. Apparently courier service is royal mail but they can't track it. So only way it seems to be able to at least track your order is to pay more for courier service. I honestly would just go to a real florist. If Home bargains do read this my order is 416956.”
“Incredibly disappointing. Purchased for a friend as a thank you, paid extra to 'up size' to a medium and had a measly flower bunch delivered that I could have picked up from Sainsburys myself for a fraction of the price. Followed up with their 'chat' feature through their website and spoke to Nia who advised there was nothing wrong with the flowers and they can confirm that 4 germinis, 3 roses, 3 sprigs of chrys and 3 stems of eucalyptus is £26 worth of flowers. Unfortunately the reviews on here are extremely correct and I should have paid notice before ordering. Don't be misled by the 'bargain' - trust pilot does not allow photos otherwise I would add them. Will not be using again and do not recommend.”
“I am actually ashamed I sent these to my sister for her birthday. What a total rip off. I even paid for the larger bunch and to see what a pathetic handful of flowers was delivered is a shock. I wish I'd read the reviews before wasting my money.
DO NOT BUY FROM HERE. You can get a much better arrangement from somewhere else. I would say they sent me about £3/4 worth of flowers, in the post so not an expensive delivery method, and I paid £25 for them. Customer service were unhelpful and just said that it is as it should be. So basically admitted they ripped me off.”
“Flowers never arrived on time . Black spots on roses , flower heads broken & wilting plus for some reason there was a thick piece of cane in bouquet ?? Very poor quality & service . Will never use this service again .”
“I recently bought 2 houseplants and a large bunch of 'Pastel Paradise' flowers.
The plant I sent to my wife for mothers day had a blank card with it rather than having the message I wrote to her. This I could let go ,but the flowers I sent to my own mother on Friday last week had fallen apart by Monday morning.
My mother has sent me pictures of whole flowers worth of petals brown and rotting or completely fallen off/on the floor, these pictures (attached) were taken Sunday PM/Monday AM.
Two days is hardly acceptable for £29 worth of flowers and the delivery on top.
The whole order was £77.82 and I just don't feel a decent service was received considering.
Also their website is so glitchy it nearly useless, wouldn't remove items from cart, would send message to customer support (just comes up with error message in bottom right of page) & the email link provided does not function whatsoever.
Absolute joke, will never use again.”
“Two bunches of flowers due to be delivered last week, they were for mothers day, no tracking sent out, I had to chase them up for this, the flowers were dispatched the same day they were due to be delivered, Their customer service is dispicable, they put their head in the sand and did not attempt to send out a new bunch of flowers or refunf the monies £80, buyer beware, stay away from them”
“Sent flowers to my niece because her husband died on the 5th of February.
I didn't get to see the flowers because we live 200 miles apart, it wasn't until my sister sent a photo that I realised what poor Quality and quantity they were. I have complained via email but I get almost the same response saying I am not entitled to a refund because I should have complained in the first three day's they have offered me either a £10 gift voucher or £10 credit to use off any future order. I have informed them I won't accepting this because I am not going to order more flowers from this company. Only wish I had read the reviews first..”
“Please report them to Trading Standards. Absolutely disgusting. They will lie to you. They will deliberately delay responding to you. The photos on their website and what they actually send to you is completely different. Companies like these shouldn't be allowed to operate. Obviously run by some crooks. This is day time robbery and needs to stop!”
“Please report them to Trading Standards. Absolutely disgusting. They will lie to you. They will deliberately delay responding to you. The photos on their website and what they actually send to you is completely different. Companies like these shouldn't be allowed to operate. Obviously run by some crooks. This is day time robbery and needs to stop!”
“So disappointed as I ordered flowers for my daughter in law for her birthday on 28th October , Still no sign of delivery on 1st November, after 2 shirty emails from Sophie J. Have requested a refund, watch this space!!!!!!!!!!!!!!Have used before and been fine, won't be using again. Can't send photos of nothing!!!!!!!!!!!!!!!!!!!”
“My flowers were late. Royal Mail did not receive them till 5pm the day they were due so had no chance of delivering them on time. I contacted customer services who were rude and inconsistent. They kept saying they did their bit and sent them on time, however if Royal Mail didn’t receive them then in my opinion until they are in royal mails hands they are the responsibility of the sender! Even if it was Royal Mail (which is WASNT) it’s still poor customer service to keep saying “it’s not my fault”. Very very poor and obnoxious customer service with no chance of a refund. Actually wondered if I was speaking to children with their “it wasn’t my fault” attitude. Save your money and go elsewhere. The actual flowers were nothing like the pics either. Tiny tiny bunch of flowers compared to picture. I rarely complain but this has really upset me and I will let others know everywhere possible.”
“Half flowers dead and not delivered on requested date. Oh providing picture proof of wilted dead flowers their reply is they’re considered good quality.
AVOID”
