Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 965 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 965 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 29th November 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just recievd a 6 foot pool table. The presales advice was efficent, honest and reliable . The delivery was excellent too ...very tight stairs to negociate and they took great care and to positon and asemmble. qiuality of product looks awesome too....”

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Posted 5 years ago

“They arrived within tjme! They were very careful and tidy! 2 very nice men! Thank you Phil and Chris!”

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Posted 5 years ago

“Just had my second pool table from these lovely people and yet again they have been great from order to installation. So helpful and professional all the way through, thanks guys. Always recommend !”

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Posted 5 years ago

“Had my pool table fitted today. Table is fabulous and plays extremely nicely. Had to take it up 2 flights of stairs! Chris and Phil were brilliant, very helpful and polite. Would definitely recommend Home Leisure Direct.”

Home Leisure Direct 5 star review on 9th October 2020

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Posted 5 years ago

“Had my pool table fitted today. Looks fabulous and plays extremely nicely. The installation went well. Had to take it up 2 flights of stairs! Chris and Phil were very good and most helpful. Would definitely recommend home leisure direct.”

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Posted 5 years ago

“Great showroom and service”

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Posted 5 years ago

“Ben is absolutely fantastic. Sorted my order out, great speaking with him. Lovely guy highly recommended you asking for Ben!”

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Posted 5 years ago

“We've just had our Signature Chester Oak Pool/Dining Table delivered and installed...and we are delighted! Home Leisure Direct were fantastic from start to finish, realistically managing our expectations at each step and delivering on their promise. This is a once-in-our-lifetime investment, and their Customer Care reflected that. 5/5*”

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Posted 5 years ago

“We had our Signature Oak pool dining table delivered yesterday. We are very pleased with it. From the sales person to the delivery team we can not fault the service we have received, we would definitely recommend Thank you”

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Posted 5 years ago

“Product quality and customer service are best in the industry!”

Home Leisure Direct 5 star review on 21st August 2020

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Posted 5 years ago

“Made in China buy with caution, shop around, i should have bought the table from China myself really, the "Signature Mqueen" is a nice table but ridiculously over priced for a Chinese table, i was lead to believe i was buying a British made product, the fitters were very good, lovely showrooms, i am not angry but just feeling underwhelmed”

Helpful Report

Posted 5 years ago

“Ordered end of Feb2020, great info and responsiveness on online chat prior to this confirming some basic info for me. Really useful install and size guidance on website. Showroom staff (Tom) Was soft sell, told us what was available (pool table) for what we wanted gave us time to have a play. Took us through finance options (although we paid full amount). COVID slowed things down so took delivery in June. Install team were great in and out in 45mins. Would totally recommend competitively priced.”

Home Leisure Direct 5 star review on 21st July 2020

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Posted 5 years ago

“Great table we are really happy. Custom cloth was worth the wait.”

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Posted 5 years ago

“I had been looking for a pool table for ages from various suppliers and finally settled on home & leisure direct. I chose the Traditional in Winchester Oak with Blue cloth which looks absolutely stunning in my new man cave (can I say that these days?). The table was ordered in February and finally arrived second week of July due to the global pandemic throwing a spanner in the works. I am delighted with the look and the way the table plays, and the process from order to installation was trouble free. The only reason they get four stars is due to the lack of communication from them during the pandemic, as I had to phone them. A simple email to explain would have been enough.”

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Posted 5 years ago

“Good communication up to install. Nice guys, arrived on time and professional clean installation. Few teething problems, but came back same day to sort.”

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Posted 5 years ago

“I would highly recommend this company. Made initial enquiry about a pinball machine and spoke to a very helpful sales manager called Josh. He could not have been more helpful, honest and straightforward with me. He made the whole buying experience an absolute pleasure and filled me the customer with complete confidence regarding quality and price. I would highly recommend this company as the best value and the best quality place to go for home gaming equipment and particularly arcade games – top service and job with a professional and smooth delivery,well done everyone at Home Leisure Direct – thank you!”

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Posted 5 years ago

“Ordered an Arcade machine for my husband for Fathers Day - what an amazing machine! Service was excellent and Josh was really helpful throughout the whole process - ensuring we received in time for Fathers Day. Highly recommend Home Leisure Direct!”

Home Leisure Direct 5 star review on 8th July 2020

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Posted 5 years ago

“great quality pool table. installed to great standard, plays and looks fantastic. well done homeleisuredirect great company to deal with”

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Posted 5 years ago

“Well it was a long time coming (due to a variety of factors) but when delivered the pool table was expertly and carefully assembled By the most friendly and helpful delivery duo. The table looks even better than I had imagined. Amazing quality and design, really beautiful, we are so pleased with it.”

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Posted 5 years ago

“Great service from order through to delivery. Delivery team arrived early on allotted delivery day and notified of arrival in advance. Delivery Team was great - efficient and worked around the chaos going on around them! Thanks . and the pool table looks great in its new home!!”

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Posted 5 years ago

Home Leisure Direct is rated 4.9 based on 965 reviews