Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 935 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service received for the purchase of our pool table was very good, right from the discussion on the product at the point of sale, through to delivery and installation. The sales team ensured the purchase suited expectations, updates were then provided on production progress and then the table was delivered in the time slot advised and diligently set up with pride by the installation team.”

Helpful Report

Posted 5 years ago

“Great services from start to finish. Tom there sales chap stayed behind until 7pm to ensure we had the chance to really explain each table and there uses. Very knowledgeable. Tom was very helpful and we cant thank him enough. Great work! wouldn't consider buying from any oneeles.”

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Posted 5 years ago

“First class customer service that made sure my cue travelled safe and sound to Canada.”

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Posted 5 years ago

“Finally ordered the ArcadePro Mars 60 Cocktail Arcade Machine. Arrived on time, great product and brings back a few memories. Initial conversation with Sam was informative and overall great service. Would recommend.”

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Posted 5 years ago

“I ordered a pool table for my home from Home Leisure Direct and can honestly say it is one of the best online buying experiences I have had, from the website (very clear and easy to use), the online chat process to clarify my open questions, through to a simple and quick telephone order where the company rang me. This was followed by clear and regular feedback on my order status, and a really top quality and quick delivery / installation process on the day. The quality of the pool table is excellent and I would highly recommend this company to anyone!!!!!”

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Posted 5 years ago

“Extremely helpful customer service. No pressure from sales people -just helpful knowledgeable advice in making decision on what to purchase from the on line chat to visiting the show room. (Tyrone was our contact and he has been a pleasure to deal with helping us with even the smallest query.) Excellent value for money and quality of product from the look the material and playing surface of the pool tables. Delivery of table was faultless arrived when it was supposed to and nothing was too much trouble for the delivery/set up team. Would definitely recommend.”

Helpful Report

Posted 5 years ago

“came into the showroom to look for pool diners. Spoke to Tom who was really helpful and couldn't do enough for us. Talked us through all the specific options and differences to match our requirements, awesome service all round. Showrooms are fantastic, really reccomend going and having a look! 5 stars all round!”

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Posted 5 years ago

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Posted 5 years ago

“First class, professional and friendly service, excellent product, would highly recommend. Delivered and installed within 3 weeks of order, one very satisfied customer.”

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Posted 5 years ago

“Our pool table was delivered and installed today. Really pleased with the table, great quality. The technicians that did the installation were professional, courteous and friendly, (Gareth and Pete) Explanation of all items delivered was clear and concise, no mess, and all packaging removed. They took time to position the table to my exact requirements. I would recommend Home Leisure Direct for any games room requirements. They will be the first point of call for me in the future.”

Helpful Report

Posted 5 years ago

“I am very pleased with my new Supreme Winner pool table. From asking about the table in the first place to getting it delivered and playing on it. Nothing has been wrong. A big thanks to Adam Penwell for sorting the table out for me. A member of the Home Leisure Direct team”

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Posted 5 years ago

“Fab fab fab x great communication and swift delivery x”

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Posted 5 years ago

“My supreme winner Pool table is absolutely fantastic! Easy to assemble and the service I have recieved from Luke has been really professional. I would definitely recommend Home leisure direct if you are looking for quality service and quality products. Thanks again Luke.”

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Posted 5 years ago

“I recently purchased a pool table and table tennis topper from Luke at Home Leisure. Each step of the process was informative and helpful. To start, the YouTube videos were useful for deciding what size and style of pool table. Then the room designer helped me plan other furniture around the table. We then visited the showroom which was excellent, the kids enjoyed playing arcade, pinball and other tables/machines. 2hrs later we had to drag the kids out. They were flexible with the delivery as we still needed our garage conversion to be completed. The delivery team gave some good advice and installed it quickly. I’d thoroughly recommend them.”

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Posted 5 years ago

“Lovely table - appreciate the advice, support and customer care, Thank you!”

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Posted 5 years ago

“Good quality. Helpful and friendly service. Highly recommend this company”

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Posted 5 years ago

“I have 2 pool tables for my hotel in Luton and the the advice really helpful, great service. Definitely be coming back to buy a juke box in the new year”

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Posted 5 years ago

“Great service, the table is great and Luke was really helpful through the process. Would definitely recommend”

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Posted 5 years ago

“Great service, the table is great and Luke was really helpful through the process. Would definitely recommend”

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Posted 5 years ago

“Love my arcade pro Mercury, great product and great service.”

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Posted 5 years ago

Home Leisure Direct is rated 4.9 based on 935 reviews