Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 962 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 962 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 29th November 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sam in sales and the delivery/fitting team (Chris and Jake) were brilliant throughout... plus the product (a Signature Huntsman table) is absolutely top drawer. Highly recommend.”

Helpful Report

Posted 3 months ago

“Although I’m happy with the table, the fact that the two upgraded cues I purchased were not delivered with the table on August 8th was frustrating. And, despite a number of attempts to request an update on delivery, I’m still waiting …”

Helpful Report

Posted 3 months ago

“Really good company to deal with, from the initial order on the phone to delivery and installation , first class, love the table, looks great and plays great. 100 % recommended!”

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Posted 3 months ago

“I went to Bristol to discuss my interest of purchasing a new Pinball machine and although given different opinions both Callum and Josh were happy with my decision to purchase the James Bond Premium machine They were very helpful in the ideas that they gave and during the purchasing process. Karl helped to get the machine to me earlier then expected and both Neil and James, who delivered and set up the machine, were very friendly and professional I would have no hesitation of recommending these guys should you wish to purchase a pinball machine based on my great experience”

Helpful Report

Posted 3 months ago

“Great service, delivered on time and very good quality pool table!”

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Posted 3 months ago

“I spent a full day in Bristol training with Ben, and we covered pretty much everything—stance, posture, grip, breaking, pattern play, tactics, you name it. Ben was brilliant. He really listened to the issues I’ve been having and shaped the session around what I needed. Playing with someone at Ben’s level was eye-opening. It gave me a real sense of how he thinks about the game, and I left with a bunch of practical tips I could start using straight away. I’m already seeing a difference in how I play. I’d absolutely recommend Ben to anyone looking to improve their game, and I’ll definitely be booking another session with him soon.”

Helpful Report

Posted 3 months ago

“I'd researched the pool/dining table options for a few months and always came back to Home Leisure due to the options available. In the end I went for the Warwick Signature after a quick chat with the team, they could have suggested other more expensive options but believed this would meet the requirements. I was told that t would be between 1-4 weeks for delivery and that they would try to get it to me ASAP as the finish/cloth option was in stock. It was delivered and installed within 10 days, I did not need to chase once and was kept completely informed. The installation from Chris and Jake took around 40 minutes and they ensured that the table was in the best place and completely level. Explained that there would be some movement due to the carpet level and what to do when that happened. The quality of the balls is excellent and I went for the snooker pack as well, which is really good quality. I was warned that the standard pool cues it came with were not that great and while they do a job, they are pretty poor quality. I also bought to of the Whirlwind cues but these did not come with the delivery due to an issue with stock. After chasing I was told that they would be delivered as soon as they ae back in stock (there was an issue with the quality and they would not send these out until they were happy that they are providing something of quality). All round - brilliant product and service, they do exactly what they say that will and the after service is great, very happy.”

Helpful Report

Posted 3 months ago

“Thanks Neil and Joe for the time spent delivering the pool table and making sure it was set up correctly, a couple of adjustments made to make sure it was in the perfect location, excellent service 👍”

Helpful Report

Posted 3 months ago

“Table delivered today ahead of schedule. Looks great, plays well. Very happy with table so far.”

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Posted 4 months ago

“Table delivered today 👍 installed by Neil and Joe. Explained all about the care of table. Very pleased with everyone in home leisure that I’ve dealt with. Table was ready ahead of schedule, so they held onto it till I was ready. Well done and thanks again to all concerned 👌👏👏👊🎱🎱”

Helpful Report

Posted 4 months ago

“Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.”

Helpful Report

Posted 4 months ago

“Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.”

Helpful Report

Posted 4 months ago

“Great service from start to finish Pool table ordered, delivered and installed all within 3 weeks Build quality is exceptional, cloth and cushions topnotch Thank you Jake and the installation team”

Home Leisure Direct 5 star review on 29th July 2025

Helpful Report

Posted 4 months ago

“The table and the service provided was excellent i would highly recomend home leisure. Great Job thanks Will.”

Helpful Report

Posted 4 months ago

“My delivery was on time and when the boys arrived they were polite and very professional They were quick in the installation but very thorough I am well pleased with the service overall”

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Posted 4 months ago

“Neil and Jo were excellent. Got the table in, set it up perfectly and in no time at all. Spot on lads”

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Posted 4 months ago

“Delivered my table promptly and fit it up great service well pleased with it”

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Posted 4 months ago

“Pre-ordered an outdoor signature pro pool table. The second i ordered it Callum rang me to advise if i chose a different colour cloth then I'd get a table a lot quicker which i greatly appreciated as i wanted a table to use ASAP this summer. It took a tad longer then expected for the table to be ready to deliver it to me, due to some manufacturing issues, but i am extremely happy with the table and the customer service provided by all colleagues..including the delivery men who installed it in exactly the place i wanted and were very helpful and provided excellent instructions on how i can care for the table all year round.”

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Posted 4 months ago

“Bought the signature tournament pro, great table and great value for money, Rob was who helped us make the purchases and he was great”

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Posted 4 months ago

“Amazing service from the team from start to finish. Great product and the delivery team were really helpful.”

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Posted 4 months ago

Home Leisure Direct is rated 4.9 based on 962 reviews