Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 935 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

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Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, really friendly staff and great follow up.”

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Posted 5 months ago

“Excellent service and product, thank you”

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Posted 5 months ago

“Great pool table. Best I've ever played on. During the purchase I was advised of the different lead-times dependent on the colour cloth I went with. Easy to select a delivery date and the guys who made the delivery were on time and really friendly. They gave good advice on positioning the table and how to look after it. Great experience from start to finish.”

Home Leisure Direct 5 star review on 18th February 2025

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Posted 5 months ago

“Sam very helpful from start to finish, and although a delay was experienced with the chosen cloth, the end product, delivery and service throughout was excellent. Very happy Customer!”

Home Leisure Direct 5 star review on 8th February 2025

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Posted 6 months ago

“Bought a pool table off Sam at HLD. Great product and lovely install team! Thank you!”

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Posted 6 months ago

“I ordered a Signature English Pool Dining Table around October 2024. I was in no rush because I moved house in October. I was told to expect the table Jan-Mar 2025. It arrived early Jan which was a nice surprise. The Table quality is a good as it gets. The company were perfect to deal with. Easy and clear communications. I do not normally do reviews but they have be spot on so here it is.”

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Posted 6 months ago

“Great help getting a table order and delivered for the Children. Appreciate the help Fred offered”

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Posted 6 months ago

“Super helpful staff .. Sam went out of his way to help me decide on what colour table and cloth.. and put at ease my concerns over playing speed.. Specifically making videos of side by side tables for my consideration .. I ended up upgrading to the signature chester table with purple cloth.. because of such helpfull information:) which is a Stunning combination, Delivery team, exactly on time indicated.. nothing was too much trouble.. professional and respectful taking it up my glass staircase .. Stunning table play, had a little niggle to sort,, custom care were pro active to sort and super fastto resolve ... perfect service .. Thanks HLD!”

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Posted 6 months ago

“Apollo has Landed Took delivery of a Rasson Apollo table just before Christmas, which was expertly and efficiently set up by two of the Home Leisure Direct team. Smooth process from initial inquiry to delivery, with expert, friendly advice from Dan along the way. Recommended without hesitation and the table is a cracker too”

Home Leisure Direct 5 star review on 24th January 2025

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Posted 6 months ago

“I called up Home Leisure Direct to investigate buying a pool table. Callum Matthews was incredibly knowledgeable about the options available + very patient with my questions. Also the delivery people were superb, getting the table up to the second floor and installed. Very happy customer.”

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Posted 6 months ago

“From initially browsing for a pool table , Rob from Home Leisure reached out via email , this was not pushy but it allowed me to ask questions and then deal with a person which gave me confidence. I ordered a 6ft pool / table tennis/ dining table and delivery was fantastic. I set up the pool table myself, and my son has already had hours each day of fun. All in all fantastic service, sturdy table with great communication throughout until delivery.”

Home Leisure Direct 5 star review on 14th January 2025

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Posted 7 months ago

“I bought a refurbished table. Absolutely faultless service, support and aftercare. Cannot fault them and delighted with my table. Thanks”

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Posted 7 months ago

“Fabulous service, great help and expertise and delivered on time. Everyone had fun playing over Christmas!”

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Posted 7 months ago

“Rob was absolutely brilliant. Start to finish 100% customer service. Thanks rob, I wouldn’t hesitate to recommend this company to anyone.”

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Posted 7 months ago

“Firstly let me say that I don’t usually write reviews. However I have to say that the service given by Home Services has been absolutely first class. Their showroom is fantastic and the staff were all friendly and knowledgeable. Once the order had been placed I was kept informed of the progress of the order at all stages. Installation was done efficiently and professionally. Well done to the whole team.”

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Posted 7 months ago

“Charlie was great in helping me decide what table to choose. I went with the sexton and it looks great as a dining table and even better as a pool table. Couldn't be happier with the quality.”

Home Leisure Direct 5 star review on 5th January 2025

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Posted 7 months ago

“Really good service. Happy with the pool table as really good quality. Would use them again.”

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Posted 7 months ago

“I ordered a Huntsman Signature oak pool table from Home Leisure. The service from start to finish was excellent. we were able to view the pool tables in their dedicated show room and were also able to try the pool tables out. We ordered the pool table, it was a quick process and stress free, we were told approx. when it should be delivered. Once confirmed it was delivered as stated. The guys that delivered it and installed it were excellent, very professional and polite and nothing was too much trouble. Thank you Home leisure. Regards CB”

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Posted 7 months ago

“Prompt and beyond professional service and comms throughout. Arranging delivery was super simple and customer service has extended after delivery, relaying professional knowledge and care/product recommendations without pushing for sales. Thanks Ben”

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Posted 7 months ago

“I want to thank Sam for his excellent help in finding the perfect pool table for us. The delivery was incredibly fast, and the two gentlemen who set it up were not only efficient but also really polite and helpful. Overall, a fantastic experience, and I would definitely recommend.”

Home Leisure Direct 5 star review on 19th December 2024

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Posted 7 months ago

Home Leisure Direct is rated 4.9 based on 935 reviews