Home Leisure Direct Reviews

Name: Home Leisure Direct
Rating: 4.91

4.9 Rating 949 Reviews

98 %

of reviewers recommend Home Leisure Direct

Company Reviews

Questions

Metrics

4.9

Based on 949 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01454 413636

Email:

michelle@homeleisuredirect.com

Write Your review

Tell us how Home Leisure Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Leisure Direct 5 star review on 15th June 2025

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m delighted with my purchase from Home Leisure Direct – the table looks beautiful and is excellent to play on! Sam was extremely helpful when placing my order, providing me with different options and what would work best for me. Great service from the guys when it came to installation as well, overall a job very well done.”

Helpful Report

Posted 1 week ago

“Great service from initial discussions with Jake through to delivery and installation. Happy to recommend. Thank you.”

Helpful Report

Posted 1 week ago

“An excellent service given by Home Leisure! Jake in the showroom spent many weeks helping me with the best options which was a great help to get the right pool table. Then delivery was on time with clear communication and Neil & Aaron who fitted the table did a great job without any hassle to me and all rubbish removed. Thank you”

Helpful Report

Posted 2 weeks ago

“Table is great, plays like a top class table in any given pool hall or pub. Put the table top on and now it’s a classy looking dining table. Very impressed.”

Helpful Report

Posted 3 weeks ago

“Although there were delays in the manufacturing of our table, which was out of Sam’s control, when we did receive our table the installation was very quick, set up and everything explained. Very happy with everything and the team. Thanks”

Helpful Report

Posted 3 weeks ago

“Nice bunch of lads very professional and informative made sure table was in the correct place and level. Very happy with my purchase and a picture paints a 1000 words”

Helpful Report

Posted 3 weeks ago

“The delivery team arrived during some bad weather but set about the task without delay. They were professional, knowledgeable and efficient. Delighted with the table and highly recommend this company!”

Helpful Report

Posted 1 month ago

“Sam in sales and the delivery/fitting team (Chris and Jake) were brilliant throughout... plus the product (a Signature Huntsman table) is absolutely top drawer. Highly recommend.”

Helpful Report

Posted 1 month ago

“Although I’m happy with the table, the fact that the two upgraded cues I purchased were not delivered with the table on August 8th was frustrating. And, despite a number of attempts to request an update on delivery, I’m still waiting …”

Helpful Report

Posted 1 month ago

“Really good company to deal with, from the initial order on the phone to delivery and installation , first class, love the table, looks great and plays great. 100 % recommended!”

Helpful Report

Posted 1 month ago

“I went to Bristol to discuss my interest of purchasing a new Pinball machine and although given different opinions both Callum and Josh were happy with my decision to purchase the James Bond Premium machine They were very helpful in the ideas that they gave and during the purchasing process. Karl helped to get the machine to me earlier then expected and both Neil and James, who delivered and set up the machine, were very friendly and professional I would have no hesitation of recommending these guys should you wish to purchase a pinball machine based on my great experience”

Helpful Report

Posted 1 month ago

“Great service, delivered on time and very good quality pool table!”

Helpful Report

Posted 1 month ago

“I spent a full day in Bristol training with Ben, and we covered pretty much everything—stance, posture, grip, breaking, pattern play, tactics, you name it. Ben was brilliant. He really listened to the issues I’ve been having and shaped the session around what I needed. Playing with someone at Ben’s level was eye-opening. It gave me a real sense of how he thinks about the game, and I left with a bunch of practical tips I could start using straight away. I’m already seeing a difference in how I play. I’d absolutely recommend Ben to anyone looking to improve their game, and I’ll definitely be booking another session with him soon.”

Helpful Report

Posted 1 month ago

“I'd researched the pool/dining table options for a few months and always came back to Home Leisure due to the options available. In the end I went for the Warwick Signature after a quick chat with the team, they could have suggested other more expensive options but believed this would meet the requirements. I was told that t would be between 1-4 weeks for delivery and that they would try to get it to me ASAP as the finish/cloth option was in stock. It was delivered and installed within 10 days, I did not need to chase once and was kept completely informed. The installation from Chris and Jake took around 40 minutes and they ensured that the table was in the best place and completely level. Explained that there would be some movement due to the carpet level and what to do when that happened. The quality of the balls is excellent and I went for the snooker pack as well, which is really good quality. I was warned that the standard pool cues it came with were not that great and while they do a job, they are pretty poor quality. I also bought to of the Whirlwind cues but these did not come with the delivery due to an issue with stock. After chasing I was told that they would be delivered as soon as they ae back in stock (there was an issue with the quality and they would not send these out until they were happy that they are providing something of quality). All round - brilliant product and service, they do exactly what they say that will and the after service is great, very happy.”

Helpful Report

Posted 1 month ago

“Thanks Neil and Joe for the time spent delivering the pool table and making sure it was set up correctly, a couple of adjustments made to make sure it was in the perfect location, excellent service 👍”

Helpful Report

Posted 2 months ago

“Table delivered today ahead of schedule. Looks great, plays well. Very happy with table so far.”

Helpful Report

Posted 2 months ago

“Table delivered today 👍 installed by Neil and Joe. Explained all about the care of table. Very pleased with everyone in home leisure that I’ve dealt with. Table was ready ahead of schedule, so they held onto it till I was ready. Well done and thanks again to all concerned 👌👏👏👊🎱🎱”

Helpful Report

Posted 2 months ago

“Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.”

Helpful Report

Posted 2 months ago

“Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.”

Helpful Report

Posted 2 months ago

“Great service from start to finish Pool table ordered, delivered and installed all within 3 weeks Build quality is exceptional, cloth and cushions topnotch Thank you Jake and the installation team”

Home Leisure Direct 5 star review on 29th July 2025

Helpful Report

Posted 2 months ago

Home Leisure Direct is rated 4.9 based on 949 reviews